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Best Western Plus Inner Harbour
Ranked #7 of 47 Hotels in Victoria
Certificate of Excellence
GreenLeadersBronze level
Reviewed January 23, 2013

Great location; walking distance to downtown. Staff were professional and provided excellent service. Room was very comfortable, clean and provided all that we needed. Enjoyed the breakfast buffet with hot and cold items. It was also nice to have underground parking. Excellent value - they offered the senior rate. Would definitely recommend this hotel to others.

Room Tip: Choose king bed on 4th or 5th floor on harbour side.
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  • Stayed: January 2013, traveled as a couple
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1  Thank Doreen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWIH_Manager, Front Office Manager at Best Western Plus Inner Harbour, responded to this reviewResponded January 25, 2013

Thank you so much for staying with us on your recent visit to our beautiful garden city. We are pleased to hear that you found our Inner Harbour hotel to be good value, with the full breakfast, perfect Inner Harbour location, and caring & personal service from our staff. I have shared your compliments with our hotel team, and appreciate your taking the time to share your experience.

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1,322 - 1,328 of 1,929 reviews

Reviewed January 21, 2013

Stayed 2 nights on business. Very clean. Right by the downtown waterfront. Fair pricing and no parking fees. Good breakfast included. The staff is friendly and professional. Will stay there again whenever I'm back in Victoria.

  • Stayed: January 2013
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Thank O2Bontheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2013

A great hotel in an excellent location within walking distance of many of Victoria's finest attractions. The staff was friendly, very professional and genuinally interested in helping their guests enjoy their time in Victoria and stay at the hotel. The room was very comfortable and enjoyable. The underground parking is a real bonus. The complementary buffet breakfast was wonderful. The rates are very competitive. I highly recommend staying at the Best Western Plus Inner Harbour.

Room Tip: The corner suites on the upper floors are large with a king size bed and a sitting area. The main r...
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  • Stayed: January 2013, traveled solo
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Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2013

My daughter and I stayed at this Best Western during a 3-day mini-vacation in Victoria. We'd never visited Victoria before and didn't know what to expect. Our experience with this hotel was excellent, start to finish. Craig at the front desk was exceptionally friendly and helpful, and gave us terrific help in planning our sight-seeing, drawing us maps, giving us helpful tips, and overall just being warm and welcoming. Our room was a pleasant surprise -- when I booked it, the reservation confirmation didn't mention that there would be a kitchen (which apparently all rooms in this hotel have). We had a nice-sized room with two queen beds, plenty of closet space, a bathroom with a large counter, and a small kitchen with fridge, microwave, coffee maker, kitchen, stove, and oven. The beds were quite comfortable, with extra pillows and blankets on hand if we needed. The temperature was adjustable, so despite the cold weather outside, we were very cozy. Our balcony doors opened and provided a nice city view. Breakfast was included, and was a nice simple meal each day, available until 10:00, with a variety of options. We also appreciated the free, secure parking and the free wi-fi. On top of all this, you couldn't really ask for a better location. The hotel is down the block from the legislature building, one block away from the water, and easy walking distance to the entire downtown area. We could not have been more pleased with our choice of hotel.

Room Tip: We liked being on an upper floor in a corner room. Very quiet, no foot traffic.
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  • Stayed: January 2013, traveled with family
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4  Thank LisaWSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWIH_Manager, Front Office Manager at Best Western Plus Inner Harbour, responded to this reviewResponded January 25, 2013

What a wonderful review you have written, and I thank you for taking the time to share your compliments. We pride ourselves on being able to offer excellent value and comfortable rooms in the heart of the Inner Harbour, and are so glad to hear that you were impressed with all that we provide. I truly hope that we have the pleasure of hosting your return visit to Victoria.

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Reviewed January 11, 2013

We found the staff very friendly and helpful. Our suit was a little dated .. decor wise, but it was very clean, well maintained and comfortable.We enjoyed the room/hotel very much. All in all it was a great stay, our only complaint was with the hash browns with the breakfast the next morning .... they were pretty dry maybe over cooked ?? Having said that everything else was pretty good.

Room Tip: upgrades were pretty reasonable
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  • Stayed: January 2013, traveled as a couple
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Thank d s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWIH_Manager, Front Office Manager at Best Western Plus Inner Harbour, responded to this reviewResponded January 25, 2013

Thank you for taking the time to share your experience with us following your recent stay. We appreciate the opportunity to have been your hotel choice while in Victoria. Our team prides itself on providing caring and personal service, and I am so proud that this was reflected in your experience with us. We sincerely appreciate you taking the time to share your thoughts and for recommending our hotel to others. It is our hope that we can welcome you back again soon.

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Reviewed January 11, 2013

Thanks to the writers at Tripadvisor, we decided to spend two nights here. After this stay, we will definitely return.

We loved the reception that we received. The folks were helpful, kind and informative. The lobby is warm and welcoming. There are lots of brochures, maps and tourist cards. Also, there was fresh coffee to warm up with on cold winter’s days.

We requested an upper floor room, facing the inner harbour (thanks for the suggestion). When we opened the door of room 703, we were fairly surprised at the layout. Directly in front of the door is a nice sized bathroom (sink, toilet and tub/shower). To the right a small sofabed, a king size bed, 37 inch Samsung TV on a three drawer dresser and a writing desk with office chair.

As we looked out of the full glassed wall (with sliding door), we had a spectacular view of the inner harbour right out past the Johnson Street blue bridge (soon to be gone).

Around this end of the room, to the left, is a small but functional kitchen. It has a half fridge, four burner electric range (and oven) and a nice table for two with a window over it that again, looks out to the harbour.

Ah yes, there are extras. For the price of a room you get a fairly decent breakfast and free semi secure underground parking. Both of these, a welcome delight on windy, rainy days.

Oh, I hear you say, there must be a “but” in here.

But (you were right) the shower head is barely six foot high (but has great pressure and a nice head).

The king sized bed was extremely comfortable but the pillows (which there was probably ten of) were just the opposite. (I’d recommend bringing your own.)

The room has no air conditioning (okay, this is Victoria in winter. However, you need to open the sliding door to get fresh air and this can introduce noise to the room). In fact, if it rains (which it did the second night – doubled the old record), there is a steady drip, drip, drip that hits an aluminum drain just outside the glass door. This sounded like someone banging a snare drum! I finally had to close the door (remember there is no air circulation in the room).

The TV is low def. I am spoiled at home with HD on all my TV’s (I almost forget that I once had black and white, with rabbit ears). It also has a guide that shows you hundreds of channels that you don’t get (however, you do get more than most accommodations).

The card reader into the parking lot was a royal pain in the butt! We put our card into it a dozen times – on two occasions – before it worked.

The ice machine didn’t work (the front desk was great at getting more ice – even delivered to our room).

So, how does this end? Well, you won’t go wrong staying at Best Western Plus, Inner Harbour. You get points for your Best Western Rewards. You will be in the best location in downtown Victoria (and James Bay). You will have some of the friendliest staff anywhere. Free parking and breakfast, really add a bonus.

Go ahead, make your stay and book a room here on a rainless night.

But really, it’s not a 10 of 10.

Room Tip: Top floor inner harbour side has great views
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  • Stayed: January 2013, traveled as a couple
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1  Thank RadTel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWIH_Manager, Front Office Manager at Best Western Plus Inner Harbour, responded to this reviewResponded January 25, 2013

Thank you for choosing our hotel for your recent visit to Victoria.

We appreciate all your comments and compliments, as the feedback really helps us see where we can continue to improve our hotel experience for future guests. We are very proud to offer a great hotel experience in the best location in Victoria.

Thanks again for staying with us, and for recommending us!

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Reviewed January 9, 2013

An absolutely wonderful setting with a staff that steps up to the plate and hits a home run each time you interact with them. The breakfasts are quite good; the front desk just couldn't do enough for us. The fact that parking is included where it is a premium in price and availability in Victoria was a pleasant bonus! This property is where we shall stay in the future every time we visit this magnificent city!

Room Tip: Ask to face the Inner Harbour
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  • Stayed: December 2012, traveled on business
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Thank scallywagman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWIH_Manager, Front Office Manager at Best Western Plus Inner Harbour, responded to this reviewResponded January 10, 2013

Thank you so much for such a wonderful review of our hotel. Each and every one of our staff strives to provide the ultimate in Customer Care, and it means so much to us that you have taken the time to share your kind compliments, and to let us know that we "hit a home run" each and every time. We hope to have the pleasure of welcoming you back again soon.

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Additional Information about Best Western Plus Inner Harbour

Address: 412 Quebec St, Victoria, British Columbia V8V 1W5, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Swimming Pool
Hotel Style:
#4 Romantic Hotel in Victoria
#5 Family Hotel in Victoria
#6 Business Hotel in Victoria
#6 Green Hotel in Victoria
Price Range: $114 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Inner Harbour 3*
Number of rooms: 74
Official Description (provided by the hotel):
Great hotel located at Victoria's famous scenic Inner Harbour, just steps to attractions, shops and restaurants. Simply park your car and walk to all Victoria's sights. We offer a complimentary full breakfast buffet. Underground parking (max 6'6") is available for a daily charge. Well-appointed guest studios and one-bedroom suites include a private balcony, fridge, microwave, free wifi & DVD player. Ask about kitchen studios for extended stays. Luxurious penthouses offer stunning harbour views. Relax & unwind in the outdoor seasonal pool, indoor whirlpool, sauna, steam room and fitness studio. ... more   less 
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Also Known As:
Best Western Plus Inner Harbour Hotel Victoria
Best Western Hotel Victoria
Best Western Victoria
Best Western Inner Harbour
Victoria Best Western

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