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“Great Value and location.”

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Best Western Plus Inner Harbour
Ranked #7 of 49 Hotels in Victoria
Certificate of Excellence
GreenLeadersBronze level
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Value and location.”
Reviewed April 21, 2011

Stayed here for a couple of nights. Great location for a trip to Victoria. Rooms well appointed and comfortable, friendly staff and good breakfast.

All in all a great base for a stay near the harbour.

  • Stayed January 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank UKFrood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,767 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (501)
Date | Rating
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English first
Lloydminster, Canada
1 review
Reviewed April 12, 2011

The hotel servive and atmosphere is wonderful . We have stayed in HIlton Hotels in Ireland anad your breakfasts and facilities compare favourably to those hotels . Your hotel is definately the best i have stayed in in Canada.
The room although a bit crowded is wll organized . I loved the kitchen space! If the weather had been better we would have enjoyed the balcony .
I was very impressed to see the young people using you r breakfast space for a meal and get together.

Thank you for turning mucky weather into a lovely stay .

Room Tip: People would like to know which rooms face what .
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  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1234elaine4321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review, April 15, 2011
Thank you for your lovely compliments on your recent stay.

We are delighted to hear that you had a wonderful stay, and found the service of our staff & atmoshere so welcoming.

The expanded breakfast room is a great space we make available for our groups when we can - being a smaller hotel we challenge ourselves with making the most of the space we have to benefit our guest experience. Thank you recognizing this, and we look forward to welcoming you both back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
1 review
Reviewed April 12, 2011

My recent stay at the Inner Harbour Best Western was my second visit to this property. Am very happy I returned. I unexpectedly received an upgrade from street view side to the harbour view side. Very peaceful scene. The rooms were well appointed for the needs of people aged 8 years to 70 years in my group. The breakfast offerings were good (my husband LOVED the coffee), and my grandsons got full. All the staff were friendly and helpful. Appreciated the secure, convenient parking. I will return to this hotel whenever I'm in Victoria.

Room Tip: Harbour View rooms are best. Check for discounts.
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  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 60933LIZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review, April 15, 2011
Thank you for coming back to Victoria and for staying with us a second time!

It is so nice to see guests come back time and time again. I recently sat with a guest who is a very familiar face to us, and he shared with me that it was his 23rd consecutive year staying at our hotel (WOW)! Thank you for your promise to come back again and again!

The lovely park that our hotel backs on to, with the famous Inner Harbour as its backdrop, offers a lovely outlook. The springtime growth and floral displays make for an ever changing landscape, which many guests find relaxing to gaze upon while planning or reflecting on their day in Victoria.

Glad to hear the family enjoyed the continental breakfast and the added value of the gated underground parking being included (only a handful hotels offer the parking at no charge in downtown Victoria).

Thanks again for your lovely comments, and have a fantastic summer!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
calgary, alberta
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 11, 2011

I was supposed to stay for five nights here.
I checked in at 11pm, went up to the room, stood for 5 minutes in dismay at the disappointing quality. The pictures and reviews do not match the room quality. And the smell was awful - like an old cabin that hadn't been opened up in months.

This hotel definitely needs a reno. It looks like they might have done one several years ago, but they need to remove the layers of renos and paint and wallpaper, and start from scratch.

There was no way I could stay there for five nights so I checked out and found another hotel. They were gracious enough to not charge me for the night so I give them credit for doing the right thing. It is also a good location but really, anything in downtown Victoria is a good location as you can walk anywhere.

  • Stayed April 2011, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
Helpful?
4 Thank capturing_life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWIH_Manager, General Manager at Best Western Plus Inner Harbour, responded to this review, April 15, 2011
Thank you for your comments, and I am sorry that we did not meet your expectations on your recent visit. We appreciate your feedback.

Once learning of your comments, my staff did quickly attend to the room you had been checked into to see what they could do to address any odour concern. I have also reviewed your comment with our Head Housekeeper on how we can ensure all rooms are regularly aired out and refreshed for the next guest checking in, as some rooms may be unoccupied for a few days in our non-peak season.

Please know that we are committed to making our guests feel as comfortable as we can, and provide the best care possible. Again, please accept my sincerest apologies. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bothell, Washington
1 review
Reviewed April 1, 2011

I wanted a special trip to celebrate my mother and sister's birthday in Victoria. I read lots of reviews of Victoria hotels and chose Best Western Inner Harbor. My family arrived from California unaware what was in store for them. We took the Seaplane up from Seattle to Victoria. We arrived in Victoria earlier than check in time. The desk staff was very friendly and offered to store our luggage and offerred places within walking distance to get something to eat while our room was being prepared. The lobby was clean and welcoming and all staff were very friendly...a good sign. When we returned from lunch, our room was ready. The room was spacious, with tasteful decor. The kitchen was a suprise, and stocked with essentials. The kitchen even had a view of the harbor !! The view was stunning from our room on the 7th floor. The beds were comfortable and no problems with sleeping as evidenced by the snoring in our room. The sauna and hot tub were very much appreciated after walking in the cold blustery day. I can't say enough about the helpfulness of the staff in calling for taxi's and recommendations. They even stored our luggage on day of check out while we went to "high tea" before our late afternoon plane departure. When we forgot our luggage claim tickets with mom on the other side of the harbor because she was walked out, they were quick to assist with calling her location so we could get the claim ticket numbers. Good security measures. The continental breakfast was nicely presented and very good. All this service, nicely sized room with a view at a very reasonable price...one word WOW..leaves extra money for horse carrage rides, high tea ect.. Highly recommended

  • Stayed March 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nurseprn2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 31, 2011

We just finished yet another great stay at the Hotel. We have now been there 3 times (March 2004, March 2009, and March 2011) and each time the hotel more than met our expectations. We were a little concerned that our room was right next to the elevator, but we didn't hear it at all.

When we arrived (early!), the rooms weren't ready yet but the desk staff checked us in, gave us a parking pass, and promised to call us as soon as it was ready. We had just parked our car and were going to walk out the lobby to do some exploring when they stopped us and told us one was ready. The rest of the stay went just as smoothly! When it was time to depart, our plane wasn't leaving until the evening, so again they let us keep our rental car in their garage until closer to our departure time. As a family with children, it is also great that they will give us a pass so that we can use the washroom facilities on the main floor before leaving.

The location also can't be beat. There is a Thrifty's foods just blocks away, where we stock up our fridge and don't have to worry too much about meals. Actually, everything we wanted to do was just blocks away- the harbour, Museum, Beacon Hill Park, Fisherman's Wharf etc...

  • Stayed March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travellingwithkids75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
80 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed March 31, 2011

Great views, very clean rooms with nice little kitchen. Can't beat the location. Everything is in walking distance. Free breakfast was excellent with a super selection. Would stay here again and would recommend to everyone.

  • Stayed March 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rick P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Inner Harbour

Property: Best Western Plus Inner Harbour
Address: 412 Quebec Street, Victoria, British Columbia V8V 1W5, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Swimming Pool
Hotel Style:
#4 Romantic Hotel in Victoria
#5 Family Hotel in Victoria
#6 Green Hotel in Victoria
#6 Business Hotel in Victoria
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Plus Inner Harbour 3*
Number of rooms: 74
Official Description (provided by the hotel):
Great hotel located at Victoria's famous scenic Inner Harbour, just steps to attractions, shops and restaurants. Simply park your car and walk to all Victoria's sights. We offer a complimentary full breakfast buffet. Underground parking (max 6'6") is available for a daily charge. Well-appointed guest studios and one-bedroom suites include a private balcony, fridge, microwave, free wifi & DVD player. Ask about kitchen studios for extended stays. Luxurious penthouses offer stunning harbour views. Relax & unwind in the outdoor seasonal pool, indoor whirlpool, sauna, steam room and fitness studio. ... more   less 
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Also Known As:
Best Western Plus Inner Harbour Hotel Victoria
Best Western Hotel Victoria
Best Western Victoria
Best Western Inner Harbour
Victoria Best Western

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