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“Two bedroom suite great for families”

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Swans Hotel & Brewpub
Ranked #28 of 49 Hotels in Victoria
Certificate of Excellence
Manchester, England
Level Contributor
45 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Two bedroom suite great for families”
Reviewed September 24, 2012

We were attracted to this hotel by the chance to get a two bedroom suite at a reasonable price. Hotel is well appointed although the bedrooms being up stairs could cause difficulties for some. There is a kitchen area that is well equipped for snacks and breakfasts but less so for main meals. To my taste the decor was also a little dark. It was also disappointing that children were not able to eat with parents in the main bar area.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PaulRTaylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathlyn L, Manager at Swans Hotel & Brewpub, responded to this review, September 25, 2012
Dear Valued Guest,

Thank you for your comment. Our guest rooms are more than just a hotel room, most of our rooms are lofts with kitchen and living room on the bottom floor and bedrooms on the 2nd floor. We have some of the one-bedroom suites on one floor for guests with mobility issue or do not want to climb stairs. The hotel is situated in an heritage building which offers high beam ceiling and real hardwood floor and original artwork in every room. Due to our liquor licence as a pub, no minor is allowed. The collard room next to the pub is open as a family dining room which we welcome children at anytime.

I look forward in welcoming you back to the hotel.
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331 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
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English first
Michigan
Level Contributor
214 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed September 18, 2012

We loved the Swans Suite Hotel. Our room was very spacious. It was quiet and the beds were comfortable. It was a great value for how lovely the place is. We ate lunch in the adjoining restaurant which was very nice. We had fresh halibut fish and chips which were amazing. The staff was friendly and accommodating.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doymo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathlyn L, Manager at Swans Hotel & Brewpub, responded to this review, September 25, 2012
Dear Valued Guests,

Thank you for sharing your experience with us. We drive to provide excellent service for our guests. We look forward in welcoming you back in the near future.

Please let me know if there is anything we can do to make your stay more memorable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 18, 2012

We stayed two nights here, mid-week, in mid-September. The suite was large and spacious, with a full kitchen, and reasonably comfortable. It is a little noisy, being in a busy area and above a pub, but on the first night this was not problematic.
However, on the second night, there was a dance party across the road from the hotel, and the sound was really intrusively loud, as though the party was right in the suite! We had hoped to have an early night however we were kept awake by the thudding music til nearly 1am. The dance party was part of an organised festival that the hotel would have been aware of. We found out the next day that the festival goes over four days, so that guests on each of those four nights would have been unable to sleep. Had we been advised of the festival, we would not have stayed at the hotel. We mentioned this the next morning but there was no apology. I don't expect to pay what we did and to be kept awake by extremely loud music that could have been advised of in advance. Overall I was disappointed and would not go back.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rolah008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
port alberni
Level Contributor
43 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed September 17, 2012

We traveled to Victoria,BC the weekend of Sept.15 for my son,s wedding at the Swans hotel.We stayed in the hotel for three night.
Each room has a kitchen.But everyroom is a different size.We stayed in room 307 but 305 has a bigger sitting room.So check before you check in.
Check in was a breeze and the desk clerks were very nice and very helpful.
The wedding took place at the hotel the food was great and a wonderful time was had by all.
You have to park your car down the block a ways but we didnt have a problem all was safe and sound when we checked on the car.
So in closing we had a wonderful experience and the hotel was excellent.very clean and would stay there again in a heart beat.

Room Tip: If you have problems with stairs,do not choose a loft room.
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank merrit girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 13, 2012

We spent two nights here and was thrilled. My partner was very surprised by the place. When you first enter the small lobby, one doesn't know what to expect, however when she walked into the suite first, she was impressed! We were there celebrating an anniversary, and upon entering the room, on the counter was a bottle of champagne and two glasses. My partner loved the city loft feel, the kitchenette equipped with a real tea kettle, and small window balconies decorated with flowers. The king size bed felt like a cloud. We love shopping and it was within walking distance. The staff was friendly and accommodating. We also bought the carriage ride package and was a little disappointed by the route the driver took however it was nice to get out and see parts of Victoria. Would love to come back and visit Victoria and when we do, we will definitely stay at the Swans again.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CJnLG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathlyn L, Manager at Swans Hotel & Brewpub, responded to this review, September 17, 2012
Dear CJnLG,

Thank you very much for sharing your experience with us. We love to have you come back to stay with us. Please let me know if there is anything else we can do to make your stay more memorable.

Have a wonderful day
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver Island, Canada
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 4, 2012

I love Swan's. I have stayed here since I first came to Victoria 14 years ago. I love it and I am a fussy traveller.

I like having a kitchen to make tea and refrigerate my fruit and my coconut water.

The beds are super comfortable, the staff are friendly, the location is superb, the price is reasonable.

I highly recommend this hotel.

Room Tip: If you are going to be out late they have two rooms above the pub downstairs which are cheaper.
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caroline H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathlyn L, Manager at Swans Hotel & Brewpub, responded to this review, September 17, 2012
Dear Valued Guest

Thank you for sharing your experience with us and your continue support of Swans Suite Hotel. We pride ourselves to offer excellent services for our guests. Please contact me at any time if we can do anything to make your stay more memorable.

Have a wonderful day

Kathlyn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 24, 2012

We had a spacious suite on the third floor. The bedroom was up the stairs and the bathroom, kitchen, and living room were on the main floor. This didn't pose a problem for us, but would be difficult if you had mobility issues. The staff were friendly and helpful. We had to store a lot of luggage for a few hours after checking out and the staff were very accommodating. This hotel is in a great location downtown, but the traffic is noisy in the morning.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lila106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathlyn L, Manager at Swans Hotel & Brewpub, responded to this review, September 17, 2012
Dear our Valued Guest,

Thank you very much for your continue support of the Swans Suite Hotel and make our hotel your home away from home. We look forward in your next stay with us. Please let me know if there is anything we can do to make your stay more memorable.

Have a wonderful day

Regards,

Kathlyn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swans Hotel & Brewpub

Property: Swans Hotel & Brewpub
Address: 506 Pandora Ave, Victoria, British Columbia V8W 1N6, Canada
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Downtown
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Business Hotel in Victoria
#24 Family Hotel in Victoria
#26 Romantic Hotel in Victoria
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Swans Hotel & Brewpub 3.5*
Number of rooms: 30
Official Description (provided by the hotel):
Swans Hotel & Brewpub offers 29 unique and comfortable suites and is conveniently located in the heart of historic "Old Town" Victoria. We are a short walking distance to downtown's Inner Harbour, museums, galleries, events, entertainment, shopping and much more. ... more   less 
Reservation Options:
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Also Known As:
Swans Suite Hotel

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