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“Spacious Suite & helpful staff”

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Swans Hotel & Brewpub
Ranked #28 of 49 Hotels in Victoria
Certificate of Excellence
Winnipeg, Canada
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Spacious Suite & helpful staff”
Reviewed August 24, 2012

We had a spacious suite on the third floor. The bedroom was up the stairs and the bathroom, kitchen, and living room were on the main floor. This didn't pose a problem for us, but would be difficult if you had mobility issues. The staff were friendly and helpful. We had to store a lot of luggage for a few hours after checking out and the staff were very accommodating. This hotel is in a great location downtown, but the traffic is noisy in the morning.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Lila106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathlyn L, Manager at Swans Hotel & Brewpub, responded to this review, September 17, 2012
Dear our Valued Guest,

Thank you very much for your continue support of the Swans Suite Hotel and make our hotel your home away from home. We look forward in your next stay with us. Please let me know if there is anything we can do to make your stay more memorable.

Have a wonderful day

Regards,

Kathlyn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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340 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
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English first
Paris, France
Level 5 Contributor
52 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed August 18, 2012

We just spent one night there, coming from Vancouver and on our way to explore Vancouver Island. I just don't know what to think about this place, very mixed feelings. I'm still trying to figure out what they actually mean by "Boutique Art Hotel" as this place has nothing to do with a Boutique hotel. Don't get me wrong, it's lovely, useful and comfortable but the term "Boutique" doesn't make any sense at all in my opinion.

First, from the outside, it's a really lovely place, full of colors and flowers, really cute and lively! Then you enter and immediately bump into the tiny reception and you have the feeling of being in a sort of B&B, very tiny and cozy. All the bedrooms are suites (corridors are rather old and dark and make me think of these old Victorian B&B in London, UK) on a two level setup. Bedroom is upstairs, very large and comfy bed, while bathroom is downstairs so if you have to get up at night, be careful and watch your step! The bathroom is tiny and functional, looks a bit old, nothing more, nothing less. The kitchen area is small but very functional (oven, microwave, fridge, sink, a real kitchen), the living area was nice and we loved relaxing there.

Walls are....paper thin walls which means we heard absolutely everything our neighbours and their kids were doing and saying. Baby cried at 6.00am and we heard the kids and their dad running upstairs and downstairs...
The pub/restaurant downstairs is absolutely lovely : nice decor, art and paintings but the service and food are terrible. We waited what seemed to be hours for 2 salads while there were really few people and it was nice to look at but not really good to eat. Somebody close to me had left half of her fish 'n' chips in her plate. It's probably very good as a pub though.

I didn't find the location exceptional either. Victoria is a really lovely city, especially near the port area so next time I visit the city, I'll probably choose to stay closer to the port rather than the old district and Chinatown.
All in all, not that bad, good bed and useful kitchen which was OK just for one night.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ramblingdoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, Arizona
Level 6 Contributor
111 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed July 29, 2012

We stayed in a 2 bedroom suite -- with a small but working kitchen. Two level set up -- with the bedrooms upstairs and the bathroom down stairs (a bit odd that). Nice space. No AC -- typically not needed in Victoria. There was a WiFi set up -- free -- but for some reason, it simply did not work in our rooms. The staff were very accomodating -- we were able to check in early (around noon) which was quite convenient. Parking is at a premium in downtown Victoria -- so it was pay parking at a lot about a block away. TV set up was good -- lot's of channels for those so inclined. The only down side - noise -- not from the pub downstairs -- rather, at around 5AM in the morning, the SEAGULLS were VERY loud. Clearly not the fault of the hotel.

Room Tip: If you want WiFi -- you might want to check out a room not centered between their Wifi transmitters.
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  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathlyn L, Manager at Swans Hotel & Brewpub, responded to this review, August 7, 2012
Dear Mr. Barry S.

Thank you for sharing your experience with us. After your review, we had our IT department double checked the internet connection in all our rooms to ensure our guests are getting a strong and steady signal.

We look forward in welcoming you back in the near future.

Regards,

Kathlyn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland, United Kingdom
Level 6 Contributor
287 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed July 27, 2012

Very friendly welcome, the receptionist very helpfully found us a perfect spot to park our Harley. Rooms are large, our suite was on two levels with the bedroom above the lounge and kitchen. The bed was a large double and was very comfy. Complementary coffee is served in the mornings, and there is a very good pub downstairs serving food and drink. There is also a bistro/wine bar - The Wild Saffron - if you want more ambience. The hotel is a five minute walk along the harbour walkway to the marina and Government Buildings. A great place to stay for your visit to Victoria.

Room Tip: Live music most nights i the bar, but we did not hear it from our room. The suite above the bar is u...
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hillcrestroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathlyn L, Manager at Swans Hotel & Brewpub, responded to this review, August 7, 2012
Dear Valued Guest,

Thank you very much for sharing your experience with us. We are offering 3 course dinner at the Wild Saffron Bistro at $29.95 including our famous Sunday Prime Rib Dinner. Our Award Winning Brew Pub offers amazing selection of draft and delicious food. Please ask for a "Beer Taster Card" next time when you stop by the pub.

We look forward in welcoming you back soon.

Warm Regards,

Kathlyn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
Level 6 Contributor
580 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 240 helpful votes
Reviewed July 22, 2012

Really an amazing value given other hotels available for the price in Victoria. Well-situated within walking distance of most everything, very close to Chinatown and the drawbridge. Our suite was enormous with the bedroom upstairs, good internet connection, two TVs and a full kitchen. The art in the room was excellent and unique and it was all very clean and up-to-date. They checked our bags when we arrived early and the staff was very helpful and friendly. Our only complaint with the room was that the shower and bath were downstairs from the bedroom. As for the hotel itself, the late check-in (4pm) and early check-out (11am) should be re-examined. Both are too far to the extreme. We’d definitely stay here again on a return.

Room Tip: Make sure you ask for a top level room to reduce the noise--we had none because we were onthe third...
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SCalCanz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level 4 Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 14, 2012

Our two story room #306 is not recommended. Bedroom was up narrow stairs with bathroom on first level. No A/C, fan made noise and the hotel kitchen vent was to the left of our window and deck. Our friends had a great one-level room on the 2nd floor that had a seperate bedroom and patio. We had room envy. Great location and the staff was very helpful.

Room Tip: We left our cars at Port Angeles as the hotel was walking distance from the dock. If you go in the...
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  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laura H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level 5 Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 14, 2012

A bit different from a run of the mill hotel room. We had a kitchen area with all the amenities you need a living room and a bedroom on a mezzinine level. lots of space. Our room faced the back and had a small balcony too.

Room Tip: Ask for a room with a balcony
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mamacaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Swans Hotel & Brewpub

Property: Swans Hotel & Brewpub
Address: 506 Pandora Ave, Victoria, British Columbia V8W 1N6, Canada
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Downtown
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Business Hotel in Victoria
#24 Family Hotel in Victoria
#26 Romantic Hotel in Victoria
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Swans Hotel & Brewpub 3.5*
Number of rooms: 30
Official Description (provided by the hotel):
Swans Hotel & Brewpub offers 30 unique and comfortable suites and is conveniently located in the heart of historic "Old Town" Victoria. We are a short walking distance to downtown's Inner Harbour, museums, galleries, events, entertainment, shopping and much more. ... more   less 
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Also Known As:
Swans Suite Hotel

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