We made a last minute reservation for a 3 night stay based on the good reviews we read. We were a little concerned because of the reviewer who talked about new owner/manager. When we arrived and were shown to our room we were very disappointed to see that the bathroom that had been advertised as full bath with shower was in fact a jacuzzi tub with a hand held nozzle like on a kitchen sink that you had to hold over your head while you sit in the but. Not exactly a shower. The windows opened but there were no screens so bugs came in. The breakfast was okay but the owner seemed very overwhelmed and unsure of himself when preparing and serving breakfast. We had to ask for everything, butter, jam, sugar, salt and pepper. There were no condiments on the table. We had a family emergency and had to leave a day early and the owner was unwilling to give us a refund or even a partial refund. Okay, I understand it was probably too late for him to re-rent the room but there is no excuse for what happened next. When we got home we realized that we had left two phone chargers in the room. I emailed, texted and phoned the owner to see if he would send them to us. We offered to pay for the mailing costs but he never answered any of my inquiries. Definitely not what we were expecting for the price. We have stayed in Victoria many times and will definitely be looking elsewhere on our next stay.
- Official Description (provided by the hotel):
- This Elegant Victorian Manor is located in the heart of the historic James Bay. The Haterleigh Heritage Inn is a 1901 Victorian Mansion built by the architect Thomas Hooper for himself and his family. The stained glass windows of the house are original and are considered to be the most stunning glass windows of any private residence in British Columbia. The Haterleigh Hetitage Inn is a short walk from the Inner Harbour, Seaplane and Ferry terminals. Staying at the Haterleigh, you will not require a car! ... more less
- Reservation Options:
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