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“One of the best hotels in Victoria”

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Delta Hotels by Marriott Victoria Ocean Pointe Resort
Ranked #9 of 52 Hotels in Victoria
Certificate of Excellence
Vancouver, Canada
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“One of the best hotels in Victoria”
4 of 5 bubbles Reviewed November 4, 2012

I would have given this hotel a 5 star rating if it had a better location. It is not located in the downtown core which is a shame so you have to drive or take a cab to get anywhere.
Other than that, excellent stay, beautiful rooms, great lobby friendly staff and good fitness facility, pool and hot tub.

I would stay here again but only in the winter, in the summer i would prefer to stay somewhere in downtown like the magnolia or Marriot.

Room Tip: Try to stay on the 7th floor.
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeltaVictoria, Front Office Manager at Delta Hotels by Marriott Victoria Ocean Pointe Resort, responded to this review, November 7, 2012
Dear Valued Guest,

Happy to hear you enjoyed our friendly team members, and fitness facility!

Warm regards,
Marko Koltalo
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,446 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (479)
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English first
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed November 2, 2012

We spent 4 days at the Delta beginning of July 2012.

- The location was great, an easy walk across the bridge to downtown. Also several walking trails to stroll on the pointe or take a sea cab across to the opposite shore to the boardwalk & more trails. Victoria is a great walking city.

- Rooms are clean & updated but we felt somewhat on the cheap, a 6 dressed up as a 9. Quality of fixtures & furnishings is just not there.
Oceanview room had a window style that took away from the view with bars rather than a clear window pane.

- Modeclub floor included Complimentary Deluxe Continental Breakfast & hors d'oeuvres and Honour Bars - good but not deluxe .
Outside terrace was basic & uninviting - beautiful views but lacked in flowers, foliage & decor which could have made this an outstanding outdoor space.

Overall a good experience , decent value but not deluxe.
We give the Delta an overall rating of 3.5 out of 5.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Itraveltherefor... F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeltaVictoria, Director of Operations at Delta Hotels by Marriott Victoria Ocean Pointe Resort, responded to this review, November 6, 2012
Dear Valued Guest,

I was happy to hear you enjoyed our location and views on the beautiful inner harbour. Our newly renovated rooms have different schemes, window treatments and finishes, so we hope on your next visit we can find one more to your preference. We just planted new foliage on the lounge terrace so in the spring it should be much greener - please come back and check it out!

Warm regards,
Mark Jeanes
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Marcos, Texas
Level Contributor
44 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 26, 2012

Quite a wonderful treat! The hotel was in a wonderful location. I would highly recommend the Delta Victoria and am looking forward to my next visit. Pay extra for a waterfront room. You will be happy that you did.

Room Tip: Pay extra for the waterfront view! It will be worth it!
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank princessnannykins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeltaVictoria, Front Office Manager at Delta Hotels by Marriott Victoria Ocean Pointe Resort, responded to this review, October 28, 2012
Quite a wonderful treat! The hotel was in a wonderful location. I would highly recommend the Delta Victoria and am looking forward to my next visit. Pay extra for a waterfront room. You will be happy that you did.

Dear Guest,

I'm so glad to read that you were "spoiled silly" during your stay with us and enjoyed our waterfront location! We appreciate you choosing Delta Victoria and look forward to your return!

Warm Regards,

Elizabeth Vander Hoeven
Front Office Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston, Canada
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed October 25, 2012

Stayed here for a work conference then extended it for a family vacation. I can not say enough about how exceptional the staff are-wow!. From the first person who meets you at the door to all the banquet staff, to the front desk, bar/restaurant staff, cleaning people, room service deliverers and any one else I met. Above and beyond any other hottel I have ever stayed at...Located a short walk to the town were there are tons of shops and pubs it couldnt get any better. The harbour view of the boats, seaplanes and the BC legislature is totally worth the upgrade. If going to Victoria this is the hotel you want...bar none!

Room Tip: Definitely get Harbour View
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Islander865
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeltaVictoria, Front Office Manager at Delta Hotels by Marriott Victoria Ocean Pointe Resort, responded to this review, October 28, 2012
Dear Valued Guest,

Thank you for your compliment , "above and beyond any other hotel I have ever stayed at" - WOW! I look forward to sharing your kind words about the service you received to my team and I'm glad you enjoyed the scenic view from your room. We look forward to the opportunity to welcome you back!

Warm Regards,

Elizabeth Vander Hoeven
Front Office Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed October 22, 2012

We stayed 3 nights in the Delta Victoria Ocean Pointe Resort & Spa and were very disappointed. Even though we paid extra to stay in a "Signature Club" room, the bed was extremely soft and lumpy (worn out). After the first sleepless night, my husband requested a different room and was told that all the beds are soft. The only remedy offered was to put a board under the mattress. Unfortunately, the board covered only half of the bed so we had to take turns sleeping on the side with the "support". It was still uncomfortable even with the board.
Even worse, the bed had so many dust mites that my allergy medicine wasn't sufficient to stop the wheezing and so I had to resort to using a surgical mask to breathe. (Fortunately I had a couple extra in my suitcase from our trips to China, Tibet, India where I didn't even need them!)
After our stay, the hotel sent an email asking for feedback. I commented on our problem with the bed. The response (which was very unsatisfying) was from the Director of Operations. He said the hotel is in the "midst of a mattress replacement program". Clearly the hotel was aware of the problem and should have been more proactive in solving it.
We had read positive reviews on Trip Advisor which influenced our decision to stay at the Delta in Victoria. I'm writing this review to let others know about our unpleasant stay since we wouldn't recommend the hotel to anyone.
Oh, did I forget to mention that there was no concierge on duty for 3 days while we were there and the reception desk was expected to handle all questions.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Roberta B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeltaVictoria, General Manager at Delta Hotels by Marriott Victoria Ocean Pointe Resort, responded to this review, October 29, 2012
Dear Valued Guest,

I am very sorry to hear about your experiences and would appreciate the opportunity to speak with you directly. My contact details are kimberley.hughes@deltahotels.com.

Warm regards,
Kimberley Hughes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed October 22, 2012

After arriving with no booking we had a few False starts with trips to other hotels such as the Magnolia, but the noise and the lack of a view put us off.

The Delta we struck a deal with, and ended up staying 4 nights, king room with great harbour view, very quiet, large TV with full laptop connectivity, great shower, friendly staff.

The only downside was the expensive breakfast which we didnt take part in, and the lack of dishes and cutlery in our kitchenette, though these were supplied when asked. The pool and hot tub were decent though for such a big hotel a little small, and often full of kids.

All in all, we believe this is the best choice in Victoria. If you are going to pay Vancouver / Victoria rates you want a decent view and facilities as a minimum.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CrosspoolSteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeltaVictoria, Manager on Duty at Delta Hotels by Marriott Victoria Ocean Pointe Resort, responded to this review, October 23, 2012
Dear Valued Guest,

We're glad you chose us too! It's great to hear that you enjoyed the views and our new rooms!

Warm regards,
Joanna Mercer
Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kimberley, Canada
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed October 22, 2012

We travel to Victoria several times per year. The staff at the Delta are always welcoming, friendly and helpful. The hotel is ideally located to explore the downtown area by foot. We received a room upgrade for this visit which was a pleasant surprise after an exhausting day of travel. Celine was great! On our second night a high school team was having too much fun late in the night (screaming, cursing and door slamming fun, not the respectful kind). Security had the party silent and under control in less than five minutes. In the morning I had a letter from the night manager offering a 2pm checkout and complimentary drinks or specialty coffee. Also, the fitness and pool area is the most enjoyable of any property that we visit. Complimentary squash equipment is always easy to obtain, always with a smile. It always comes back to that. Every staff member I have intersected with is top notch, from the management to the cleaning team. Great job Delta!

Room Tip: If you pre book better deals can be had.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Allan Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeltaVictoria, Front Office Manager at Delta Hotels by Marriott Victoria Ocean Pointe Resort, responded to this review, October 23, 2012
Dear Valued Guest,

I'm very pleased to hear that our staff made such a positive impression! I will pass along your wonderful comments to our team! We look forward to your next visit to Victoria!

Best regards,
Marko Koltalo
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Delta Hotels by Marriott Victoria Ocean Pointe Resort

Property: Delta Hotels by Marriott Victoria Ocean Pointe Resort
Address: 100 Harbour Road, Victoria, British Columbia V9A 0G1, Canada (Formerly Delta Victoria Ocean Pointe Resort and Spa)
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Victoria West
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Victoria
#5 Business Hotel in Victoria
#5 Luxury Hotel in Victoria
#5 Spa Hotel in Victoria
#6 Family Hotel in Victoria
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Delta Hotels by Marriott Victoria Ocean Pointe Resort 4*
Number of rooms: 240
Official Description (provided by the hotel):
A Spectacular Setting Where People Work & Play in Perfect Harmony Situated on Victoria's breathtaking Inner Harbour, the newly renovated Delta Hotels by Marriott Victoria Ocean Pointe Resort is just steps from downtown shopping, restaurants and attractions. Our beautiful Victoria hotel's location in British Columbia, Canada offers a modern waterfront setting for unsurpassed guest service, exceptional dining, and full resort amenities, including an award-winning Spa, complimentary health club, indoor swimming pool and tennis/racquet courts. ... more   less 
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Also Known As:
Delta Victoria Ocean Pointe Hotel Victoria
Delta Victoria Ocean Pointe Resort And Spa
Delta Victoria Ocean Pointe Resort Spa
Victoria Delta

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