We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
8 people are viewing this hotel
Priceline
$202
View deal
Free cancellation until 12/03/21
Fairmont
$203
View deal
Free cancellation until 12/04/21
Trip.com
$178
View deal
Expedia.com$202
Hotels.com$202
Destinia.com$207
View all 20 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (4,956)
Filter reviews
4,956 results
Traveler rating
2,695
1,256
574
281
150
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
2,695
1,256
574
281
150
Show reviews that mention
All reviews high tea bengal lounge gold floor beautiful hotel old world charm scones overlooking the harbour british columbia visiting victoria vancouver island empress ivy concierge conference canada valet bc
Selected filters
Filter
Updating list...
213 - 218 of 4,956 reviews
Reviewed September 11, 2019 via mobile

This is probably one of the oldest luxury hotel in Victoria . Classic and very warm ambience . Just right in the center of the city . If you come only for a day or two , this probably the best place to stay. All activities are around this area , close to restaurants , shops . Hotel is big, clean but room that we were staying quite small but still OK . Did not stay long and most of the time we were outside enjoying the beautiful Victoria, so can’t say much about the service . But if we come back , we definitely stay at this place again. It is just a beautiful place for getaways.

Date of stay: August 2019
Trip type: Traveled as a couple
2  Thank cpjkt
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ManagerEmpress, General Manager at Fairmont Empress, responded to this reviewResponded September 13, 2019

We are so pleased you enjoyed your visit to our Castle on the Coast! We look forward to your return.

Kind regards,

Indu Brar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2019

I have always loved Fairmont Hotels but this one is amazing! The service is incredible and the property is absolutely beautiful. We were pampered our entire time here! The Empress is the ONLY place to stay in Victoria! We had four Gold Club one bedroom suites and they were amazingly comfortable. Terrific views of the Harbor, the grounds were covered in flowers. Everything was perfect.

Room tip: Gold level harbor view 1 Bedroom suites
Date of stay: September 2019
  • Trip type: Traveled on business
    • Location
    • Sleep Quality
    • Service
Thank Larry C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ManagerEmpress, General Manager at Fairmont Empress, responded to this reviewResponded October 7, 2019

Thank you for your kind words and accolades. We look forward to your next visit soon!

Kind regards,

Indu Brar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2019

Grand hotel. Grand location. Grand staff. This hotel has it all. It may be pricey but it is well worth it. We spent 3 nights here and it would have been relaxing to spend much more and thorough enjoy Victoria and environs.

Date of stay: August 2019
    • Value
    • Rooms
    • Service
1  Thank JC82010
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ManagerEmpress, General Manager at Fairmont Empress, responded to this reviewResponded September 12, 2019

Thank you very much. We hope to welcome you back again soon for another visit!

Kind regards,

Indu Brar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2019

We had an amazing stay at the Fairmont Empress for our 20th anniversary. We were greeted by professional & courteous staff from the moment we arrived. Check-in with Stephanie was wonderfully smooth & easy. I had previously arranged flower delivery for my wife with the concierge, Phaidra, they were nicely displayed for upon our arrival. We then walked to the Veranda & enjoyed perhaps the best gin and tonic I've had the pleasure to enjoy, all the while setting upon a great view of the harbor. Later that evening we were treated to a complimentary Empress Cake in our room with a card and congratulations from Indu the hotel manager. Turn down service was excellent and the room attendant had the room exceptionally clean and crisp at all times. Breakfast at the Q was amazing- prepared to perfection- would highly recommend the farm fresh eggs with bacon. We had a couples massage at the Willow Spa and Heidi and Christine were amazing.

I'm sorry I dont remember this young lad's name- but he was working valet at night- (perhaps Christoper/Christian with the diamond stud earrings?) We had a fun & entertaining chat with him about the cruise ship traffic & the bustling cavalcade of people- it does seem a bit crazy when 3 cruise ships have pulled in. Really enjoyed his genuine & entertaining conversation with us.

Overall, the stay at the Fairmont Empress was amazing & luxurious; we look forward to returning. There seems no better hotel for location or beauty as the Fairmont Empress.

Date of stay: September 2019
Thank HollyHills2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ManagerEmpress, General Manager at Fairmont Empress, responded to this reviewResponded September 13, 2019

Thank you for the wonderful feedback. I will ensure your kind comments are shared. We look forward to welcoming you again soon.

Kind regards,

Indu Brar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2019

This beautiful lady has gotten a facelift in the last ten years an she looks Great. We ran into many repeat customers, which was odd because they all seemed to complain about how it used to be and how it wasn't that nice before...Why come back to a place if you didn't like it? We found it amazing. I would have liked to experiece the famous Bengal Lounge, but it was closed for an event and apparently no longer serves the Indian Cuisine/buffet and someone stole the Bengal pelt that used to hang on the wall for a second time and for good. The stained glass dome is definitly worth a look, just off of the Tea Room. High Tea is not our thing, but we heard many guests rave about it...all exclaiming how much they overate, which seems to happen at High Tea! For us, the service was amazing. Our room was on the front left corner looking out into the Harbour. The views were out of this world from morning to night. Everything was walkable (except our trip to the Butchart Gardens...if you go, you will need to arrange some type of transport). We did not utilize the Hotel's restuarant (we heard it was good), the Q-Bar had live musicians and they were outstanding, it was packed and the two bartenders [Kate and Paul(?)] made spectacular cocktails and ran their bar like Bosses! The lighting of the Parliament building drew a large crowd in the street that we watched from the Terrace balcony. I would definitely stay here again.

Room tip: Go gold as in Fairmont Gold and definitley get a Harbour view.
Date of stay: September 2019
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Joseph M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ManagerEmpress, General Manager at Fairmont Empress, responded to this reviewResponded September 13, 2019

Thank you very much for the wonderful and detailed feedback regarding your stay. We look forward to welcoming you back again soon.

Kind regards,

Indu Brar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews