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“Wedding Planning”

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The Fairmont Empress
Ranked #21 of 49 Hotels in Victoria
Certificate of Excellence
GreenLeadersGold level
Reviewed April 11, 2014

We had a wonderful experience meeting with the staff at the Fairmont Empress to coordinate our May Wedding plans. Sandra Wilburn and the staff were excellent! We were there for Earth Day 2013 and at 7PM the lights were dimmed in the dining room and everyone ate by candlelight. An amazing experience!! Thank You!! Jeff & Rod

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Fairmont Hotels & Resorts
Thank Jeffrey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this reviewResponded May 5, 2014

Dear Valued Guest from Sherwood Forest,

Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so pleased to hear that we were able to provide you with the service that The Fairmont Empress is so well known for and assist you with your upcoming wedding plans. We have truly wonderful staff and Sandra is definitely one of these people. I am glad that you enjoyed what the hotel did for Earth Day whereby everyone at by candlelight. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when your travels bring you to Victoria again.

Kind regards,

Don Fennerty
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,195 - 2,201 of 3,803 reviews

Reviewed April 10, 2014

Staying at the historic Empress Hotel was a delightful experience. The hotel staff could not have been friendlier or more helpful. Our room was lovely looking out over the harbor--very nice room amenities. The location is perfect for walking the city.

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with Fairmont Hotels & Resorts
1  Thank Janet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2014

Too expensive for no reason. Rooms are small, the view of my room was very bad although it was for $199/day
The washroom suction is not working well
The fridge is very small
The room is clean and room services are very efficient

  • Stayed: April 2014, traveled with family
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Review collected in partnership with Fairmont Hotels & Resorts
1  Thank Maysoon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this reviewResponded April 14, 2014

Dear Valued Guest from Edmonton,

Thank you for taking the time to share your feedback. I am sorry to hear that your stay was not as memorable as we would like. We strive to provide the best experience and customer service that guests have come to expect of Fairmont Hotels. We are always very happy to move you into a room that is more comfortable. Please do not hestitate to ask in the future. I will be following up immediately regarding your comments on the suction in the washroom to ensure it is corrected for the next guest. This type of feedback is valuable for us to keep improving service. I would be happy to discuss your stay further should you wish.

Kind regards,

Don Fennerty
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2014

this hotel IS Victoria. if you can stay here, DO. it is outstanding. the Bengal has a stunning Indian buffet and good drinks. the tea is delicious. the rooms are the nicest. I can't say enough good about my experience here.

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with Fairmont Hotels & Resorts
Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 9, 2014

My mother had a very hard year. My father passed away unexpectedly. So for her 75 birthday I wanted to surprise her and treat her to something special. Well the The Fairmount Express surprised me too ! They kindly upgraded us to an executive suite with a beautiful view of the Victoria inner habour .. just like the one you see on the post card ! Plus they added a classy and a personal touch by a card from the president wishing my mom a happy birthday. We were soo touched ! We were treated like royalty. Every staff we encountered at the Empress was awesome. I would definitely recommend the Empress Hotel and any Fairmount Hotel. It is evident that they value customer service . A big thank you to the Fairmount family. We were very touched and humbled by their generousty.

  • Stayed: April 2014
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2  Thank chewie8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this reviewResponded April 14, 2014

Dear Valued Guest,

Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so pleased to hear that we were able to provide you with the service that The Fairmont Empress is so well known for. I was so happy to read that your mother was able to enjoy her 75th birthday in a room with a beautiful harbour view. It is wonderful to hear that all of the staff made you feel welcome. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when your travels bring you to Victoria again.

Kind regards,

Don Fennerty
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2014

I am sorely disappointed with this hotel. This hotel mislead me in terms of the size of the beds and couldn't get the internet connection to work in 2 rooms on two different types of phones (both apple and samsung). I was told to try to use it from the hallway! Very disappointed as I love to stay at the Fairmont but this hotel was a horrible for both service and amentities.

  • Stayed: April 2014, traveled with family
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Review collected in partnership with Fairmont Hotels & Resorts
2  Thank RandyE2000PS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this reviewResponded April 14, 2014

Dear Valued Guest from Sherwood Park,

Thank you for taking the time to share your feedback. I am sorry to hear that your stay was not as memorable as we would like. We strive to provide the best experience and customer service that guests have come to expect of Fairmont Hotels. As I read the feedback you have communicated, it is clear that we have fallen short of accomplishing our service commitment to you, and for that, I would like to apologize. The miscommunication regarding the size of the beds should not have occurred, and I will be following up to determine what transpired. Please don't hesitate to ask in the future for a different room as we are always happy to move you to a different room. Your comments regarding the lack of internet connectivity will certainly be shared and addressed so that we are able to move forward with the goal of improving service in the future. The internet issues that you experienced should not occur and this is something which we are seriously looking into presently. Thank you again for sharing the feedback. I would be happy to discuss your stay further should you wish.

Kind regards,

Don Fennerty
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2014

Comfortable and well kept rooms. The hotel is like over-nighting in a museum, a step back into the early 20th century. We spent time exploring the hotel which is like a maze and the history of the building in pictures of people that have stayed here. Old downtown Victoria is right outside the main doors, spent the whole weekend walking, it's that convenient.

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Fairmont Hotels & Resorts
Thank Dave H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this reviewResponded April 14, 2014

Dear Valued Guest from Spruce Grove,

Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so pleased to hear that you found your room to be so comfortable. I am pleased to read that you found the historical aspects of our hotel so interesting. The Empress Room, our formal dining room, features ceiling molding that is actually done with horse hair and plaster! We offer 477 different rooms, all with unique configurations which is one of the features of our historic property. It sounds like you were able to enjoy our location and get out and explore some of the wonderful things that Victoria has to offer. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when your travels bring you to Victoria again.

Kind regards,

Don Fennerty
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Fairmont Empress

Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Victoria
#6 Spa Hotel in Victoria
#9 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#16 Romantic Hotel in Victoria
#17 Family Hotel in Victoria
Price Range: $261 - $573 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Fairmont Empress 4*
Number of rooms: 477
Official Description (provided by the hotel):
Regarded as a Condé Nast Readers' Choice and Gold List hotel, and honoured with the Travel + Leisure distinction as a top Canadian hotel, the Fairmont Empress graces Victoria's sparkling Inner Harbour with an iconic presence. The Fairmont Empress, Victoria B.C.’s most iconic hotel, has just unveiled a $60 million dollar restoration.This luxury hotel offers 464 beautifully appointed guest rooms and suites, and expansive meeting and wedding space adjacent to the conference centre. Located on the picturesque West Coast of Canada, this is the ideal location to explore all the natural beauty of Vancouver Island. ... more   less 
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Also Known As:
The Fairmont Empress Hotel Victoria
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel

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