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“Wonderful experience at the Empress” 5 of 5 bubbles
Review of The Fairmont Empress

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The Fairmont Empress
Ranked #19 of 52 Hotels in Victoria
Certificate of Excellence
GreenLeadersGold level
Surrey
1 review
“Wonderful experience at the Empress”
5 of 5 bubbles Reviewed April 3, 2014

This is the most wonderful hotel in Victoria. We had a harbour suite facing the harbour. It was beautiful and the suite was lovely. Lots of room with a beautiful sitting room to enjoy the grandeur of Victoria. One of the best hotel visits I have experienced.

  • Stayed March 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, April 4, 2014
Dear Valued Guest from Surrey,

Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so pleased to hear that we were able to provide you with the service that The Fairmont Empress is so well known for. It is wonderful to hear that you enjoyed your room and the wonderful view of the harbour. I hope you had the opportunity to enjoy a city tour of Victoria and see all that our city has to offer. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when your travels bring you to Victoria again.

Kind regards,

Don Fennerty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,427 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (907)
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English first
Vancouver, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 3, 2014

When making a reservation on-line I mentioned that my parents were celebrating their 63rd wedding anniversary. We arrived at the front desk, and unexpectedly, were informed that they had been given a room upgrade. The room was stunning (complete with sitting room suite and view to the harbour), and my parents 85 and 87 years, gushed they had never in their lives stayed in so lovely a room. They left the Fairmont Empress with wonderful memories of a grand celebration in a beautiful hotel. Thank you Fairmont Empress for honouring my parents so generously, by ensuring their 63rd wedding anniversary was very special indeed.

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank DshaS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, April 4, 2014
Dear Valued Guest from Vancouver,

Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us and the celebration of your parents 63rd Wedding Anniversary. Congratulations! I am so happy to hear that our staff were able to create such wonderful memories of this special occasion. Thank you again for taking the time to write a review and share your experience. We look forward to welcoming you back to The Fairmont Empress.

Kind regards,

Don Fennerty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
82 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed April 1, 2014

Pros:

1. Very elegant hotel with a lot of history and interesting architecture
2. Rooms are very attractive and match what you would expect from this hotel + clean & comfortable
3. Convenient location within walking distance of excellent restaurants and tourist attractions
4. Parking garage underneath the hotel
5. Professional staff
6. Price was right for off-season stay

Cons:
1. Bathrooms are small and tight, particularly for a family of 4
2. Getting from the parking garage to the room is a little convoluted

Would stay here again if the price was right


1. Bathroom was

  • Stayed March 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PDXcoffeetraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Level Contributor
162 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 bubbles Reviewed March 31, 2014

The room and furnishings were very worn and tired. Fairmont is famous for its beds but the mattress was very soft and lumpy, with a huge dent in the middle. The restaurants and all amenities are all fantastic, but the rooms leave a lot to be desired.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BCBusinessTraveller2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, April 4, 2014
Dear Valued Guest from Victoria,

Thank you for taking the time to share your feedback. I am sorry to hear that your stay was not as memorable as we would like. We strive to provide the best experience and customer service that guests have come to expect of Fairmont Hotels. I will personally be following up with our teams about the mattress on the bed as well as the furnishings in the room. We are aways very happy to move you into a room that is more comfortable. Please do not hestitate to ask in the future. I was happy to read that you were able to enjoy the restaurants as well as the amenities. Thank you again for sharing the feedback. I would be happy to discuss your stay further should you wish.

Kind regards,

Don Fennerty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatoon, Canada
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed March 28, 2014

The Fairmont Empress, like the other great Fairmont Properties we've visited, is a classic. In this case, it's a historic, fantastic structure built by the Canadian Pacific Railway over a century ago. My wife and I have stayed at the Empress many times. I had to laugh at an earlier review by somebody who wasn't even staying at the hotel - just had breakfast and didn't like it. It's sort of like standing on the front steps of the Louvre and saying you didn't like the art. We often stay at hotels that are simply functional rather than the main attraction. The Fairmont Empress is in itself an experience - much like the Banff Springs. So if you truly will appreciate it for what it is, the value will be worth it. If you're looking for value along the lines of a Denny's style breakfast, then you're at the wrong address.

Stayed March 2014, traveled as a couple
Helpful?
4 Thank CanadaCouple2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, April 4, 2014
Dear Valued Guest from Saskatoon,

Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so thrilled to read about your appreciation of the wonderful historic structure of the Empress. As an interesting historical fact to share, The Empress Room, our formal dining room, features ceiling molding that is actually done with horse hair and plaster! We offer 477 different rooms, all with unique configurations which is one of the features of our historic property. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when your travels bring you to Victoria again.

Kind regards,

Don Fennerty
General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed March 27, 2014 via mobile

The location is perfect. It overlooks the harbor and is walking distance to most everything in city center. The old world craftsmanship is evident everywhere you look. It is like a step back in time.
The spa is wonderful. From the mineral baths to the great massage we enjoyed every moment.
Great staff as well - every Fairmont I have been to has great staff - they must treat their employees well as they represent the hotel consistently above the rest.

Stayed March 2014, traveled with friends
Helpful?
Thank KDG G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, April 4, 2014
Dear Valued Guest from San Diego,

Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so pleased to hear that we were able to provide you with the service that The Fairmont Empress is so well known for. It is wonderful to read that you were able to enjoy the spa with a mineral bath as well as a great massage. As you mentioned, our location is perfect. I hope you had the opportunity to enjoy a city tour of Victoria and see all that our city has to offer. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when your travels bring you to Victoria again.

Kind regards,

Don Fennerty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
68 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed March 23, 2014

The Fairmont Empress is a hotel that will take your breath away. Stayed here for a night and staff were extremely polite and courteous. Victoria is a quaint little capital city akin to Melbourne in Australia, the similarities are astounding. The Harbour area and government buildings in downtown Victoria are a sight not to be missed. I would recommend Victoria to anyone who visits Vancouver. ANd the ferry ride with BC Ferries was unforgettable! A real treat.

Room Tip: Choose a room in the middle of the floor to avoid noise coming from the main roads.
See more room tips
  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank vermilion777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, March 27, 2014
Dear Valued Guest from Melbourne,

Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so pleased to hear that we were able to provide you with the service that The Fairmont Empress is so well known for. It is wonderful to hear that the staff were polite and courteous. I sincerely hope that you had the opportunity to enjoy a city tour of Victoria and see all that our city has to offer. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when your travels bring you to Victoria again.

Kind regards,

Don Fennerty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Fairmont Empress

Property: The Fairmont Empress
Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Victoria
#8 Spa Hotel in Victoria
#9 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#16 Romantic Hotel in Victoria
#17 Family Hotel in Victoria
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Fairmont Empress 4*
Number of rooms: 477
Official Description (provided by the hotel):
The Fairmont Empress sits majestically at the cornerstone of Victoria's sparkling Inner Harbour. This landmark hotel features turn of the century architecture, classic beauty and an unrivaled location on the water. It features the highly acclaimed Willow Stream Spa regarded as one of the best spas in Canada. Food lovers can sample the English ritual of Afternoon Tea, savour the famous curry buffet in The Bengal Lounge or sample award-winning food and wine in The Empress Room. The Fairmont Empress offers wireless internet access in all guestrooms, and it is complimentary for our Fairmont President's Club members, free to join. ... more   less 
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Also Known As:
The Fairmont Empress Hotel Victoria
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel

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