My husband and I have been coming to Victoria twice a year for several years. As this visit was to celebrate my birthday, we thought it would be great to splurge a bit. Expect for the grand history and architecture, the Empress has lost her lustre. Found a small bottle of hand cream and nacho chips under one of the beds. A dirty drinking glass was put in our room on second day. Room carpet a bit stained bits of fluff on the floor. Bed not so comfortable and guess I was expecting the comfort and ambience that one would associate with the Empress. No information in room to explain the basics- pool, archives, computer kiosk, how to get to the Bengal room. Decided to not pay $15 per day for wifi. Can't understand why management wouldn't offer it as a nice gesture to all their guests? Got the impression that the only guests that mattered were in the President's Club who got the primo suites on 2nd floor. We were on 5th floor. It was quiet though which was appreciated.
- Free Wifi