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The Fairmont Empress
Ranked #20 of 47 Hotels in Victoria
Certificate of Excellence
GreenLeadersGold level
Reviewed July 9, 2013

My husband and I recently stayed at The Fairmont Empress for our anniversary. It was our second stay there. We had a nice room overlooking the harbour. The hotel is older but quite well kept up. We usually stay at a Fairmont if possible because we love the service. Checking in was easy and pleasant. The staff was helpful. We had a beautiful view to watch Canada day from! We really enjoyed our stay.

  • Stayed: July 2013, traveled as a couple
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Thank Maia J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,564 - 2,570 of 3,916 reviews

Reviewed July 9, 2013

Great location, and beautiful grounds, but in need of a face lift. Room was small, bathroom was tiny, beds were very comfortable, no AC in room, relied on windows. Furniture was worn and scratched, and needed some modernization. Hallways, and common areas were very dated, some areas of the hotel smelled like moth balls. Pretty much paying for the location.

  • Stayed: July 2013, traveled with family
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Thank PortMoodyCouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2013

What a wonderful hotel. We had the opportunity to upgrade to gold status, which was wonderful. Our own concierge, lovely sitting area, with drinks, snacks and buffet breakfast ( not one of those ordinary continental breakfasts either!) The room was elegant and the bathroom spa like. The room had a fabulous view. And, a must.....tea at the Empress! What an enjoyable experience

Room Tip: Room 362, corner room, large and sunny.
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  • Stayed: July 2013, traveled with family
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1  Thank Charlotte P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2013

We spent one night in July. This is a lovely old hotel with a perfect location to the inner harbor. The public rooms are lovely with all of the old carvings and wall coverings. But, the rooms and bath rooms are small. The hotel doesn't have air conditioning. But, this would not have been a problem so much if one could open the windows. We were on the 5th floor and could only open the window 3 inches. I recommend you enjoy the public rooms and stay somewhere else.

  • Stayed: July 2013, traveled with family
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Thank KristineVallejo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2013

We have spent 2 or 3 nights in June (my birthday) at the Empress every year for about 8 years. The minute we step onto the grounds we feel relaxed and at ease with the knowledge that our room is going to be exceptional and, that the Bengal Lounge and the Empress Room are going to be superb. We always take advantage of all the amenities available to us when we visit and we have never been disappointed. The staff is wonderful, from the first face to greet us to the last. The Hotel is wonderfully located in the center of everything, if you need anything, all you need do is ask. Rooms are clean and very quiet and the beds are the best! We look forward to this little get-away every year. Thank you Empress Hotel!

  • Stayed: June 2013, traveled as a couple
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1  Thank zolokar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this reviewResponded July 8, 2013

Dear Valued Guest from Seattle,
Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so pleased to hear that we have had the opportunity to welcome you back for your birthday for the past 8 years and that our staff have treated you so well over the years. I will personally be sharing your comments so we may celebrate the positive efforts of all of our colleagues. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when your travels bring you to Victoria again.

Kind regards,
Don Fennerty
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2013

Visited this place in May. Grounds were spectacular. Hotel was very clean. A very formal hotel. Bathrooms very small. NO air conditioning and it was pretty warm that day. Could open windows but too much noise from streets. Afternoon tea was fun but you're paying for the experience.

  • Stayed: May 2013, traveled with friends
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Thank Mary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2013

Best location in the city from which to explore the harbourfront, shops on Government St., the Royal BC Museum and the BC Legislature. Friendly and caring service by all the staff we met, beautifully appointed hotel rooms and a wonderful Fairmont Gold Lounge with a million dollar view of Victoria's Inner Harbour. We had such
a great time exploring Victoria and having The Empress as our base made this just the perfect getaway weekend.

  • Stayed: July 2013
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1  Thank BCAdventurer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Fairmont Empress

Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Victoria
#6 Spa Hotel in Victoria
#9 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#15 Family Hotel in Victoria
#16 Romantic Hotel in Victoria
Price Range: $208 - $450 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Fairmont Empress 4*
Number of rooms: 477
Official Description (provided by the hotel):
Regarded as a Condé Nast Readers' Choice and Gold List hotel, and honoured with the Travel + Leisure distinction as a top Canadian hotel, the Fairmont Empress graces Victoria's sparkling Inner Harbour with an iconic presence. The Fairmont Empress, Victoria B.C.’s most iconic hotel, has just unveiled a $60 million dollar restoration.This luxury hotel offers 464 beautifully appointed guest rooms and suites, and expansive meeting and wedding space adjacent to the conference centre. Located on the picturesque West Coast of Canada, this is the ideal location to explore all the natural beauty of Vancouver Island. ... more   less 
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Also Known As:
The Fairmont Empress Hotel Victoria
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel

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