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“Great views, marvelous room, but dining staff had an 'attitude'” 3 of 5 bubbles
Review of Oak Bay Beach Hotel

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Oak Bay Beach Hotel
Ranked #3 of 52 Hotels in Victoria
Certificate of Excellence
Vancouver, Canada
Level Contributor
77 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Great views, marvelous room, but dining staff had an 'attitude'”
3 of 5 bubbles Reviewed March 17, 2014

We stayed at the hotel this weekend past and enjoyed the marvelous spacious rooms. This review should have been 5 stars, but it was down graded by the staff in the restaurant who greeted us coldly, bossed us around, and made it difficult with their 'attitude,' which many of us found unnecessary and out of place at such a fine hotel. My first reaction sensing their hostility to customers was to go somewhere else, but it was late on a rainy night and we stuck through it. The food was only average in the restaurant, but better than the greeting. Katie's Cafe was fine, its at their main restaurant the service suffers... I don't like being barked at when I'm paying +$200 for dinner.

Room Tip: We had 2 great rooms but the ocean view was far better than street side.
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  • Stayed March 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank datoptalent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OBBH_Team, Manager at Oak Bay Beach Hotel, responded to this review, March 23, 2014
Dear Datt,

Thank you very much for your glowing reviews of our guest rooms here at the Oak Bay Beach Hotel. We do appreciate you taking the time to review our hotel and give us the candid feedback in able to help us strive for excellence in all areas. With regards to your experience with dining in our Conservatory Cafe area, we do apologize for the challenges you faced when dealing with some of our front line staff and we have used this as a training opportunity for all personnel involved. Our Dining Room, Kate's Cafe, The Snug and The Conservatory where you sat that night are all very important to us and we are extremely concerned when a guest has anything but a positively memorable experience when dining with us. I sincerely thank you for taking the time to discuss this matter with me by phone this past week and we look forward to welcoming you in the near future, upon your return to The Oak Bay Beach Hotel.

Warmest Regards,
Chris Jones
Director, Food and Beverage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,112 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (399)
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English first
Sherwood Park Alberta
1 review
5 of 5 bubbles Reviewed March 17, 2014

This hotel is beautiful. We enjoyed sitting in the hot pools in the evening and morning, and dinner in the restaurant was outstanding. The room is beautifully appointed and the bed very comfortable. Perfect weekend stay!

Room Tip: we had a residential view and it fine. The B&B promotion was a great touch!
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  • Stayed March 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sirod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawaii
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed March 14, 2014

This is a review from when we stayed in November at the Oak Bay Beach Hotel when in Victoria for a quick visit. It's a truly impressive hotel with just a few areas that need improvement so ideally I would like to say this is 4.5.

We were in the Royal Penthouse suite which was super with a well thought out kitchen, two fireplaces and good sized dining area. Our master bedroom upstairs was wonderful, but the den below got very hot when the heating was on. The views were spectacular as you look out over the hotel grounds and the ocean. Stunning sunsets! The bathroom in the master suite even provided this with a lovely soaker bath next to its own window looking out over the living area and the views beyond.

We used room service a few times (which could be slow and sometimes the evening meals were not as described on the menu) and also the pub and main restaurant. The pub is a lovely touch to the hotel (I am a Brit so I like my pubs) but it runs more like a bar. The Dining Room had such delicious food, we still talk about those lobster mashed potatoes! Service wasn't as friendly, but that's certainly not typical of the hotel.

The spa was fantastic with nice treatment rooms and an excellent masseuse/therapist. There I had a "Balance from the Land" treatment. Wow, it did the job and I will be back!

Overall, we really liked it here, it felt very peaceful and like a second home. They looked after us so well. My eldest calls it the "big house" and he wants to go back and we will.

  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank VictorianPoppet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parksvile
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 13, 2014

The Oak Bay Beach Hotel get's everything right, need I say more. I like the fact that this hotel is away from the downtown core, peace and quiet, total serenity. I have stayed here a few times on business and would love to come back for pleasure.

  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Stuart K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed March 13, 2014

We spent a week end at the oak bay beach hotel and our room was ocean view. The view is beautiful overlooking the ocean and the spa. Our room was very spacious and offer a small kitchen, the bathroom was very spacious and has a shower and a bathtub. I will just be careful for friends sharing the bathroom as it opens on the bedroom area so not great for privacy.
The spa area has a heated pool and two hot tubs outside, it is really amazing and very relaxing. We ate at the pub and their burger was the best I had in a long time, same for their awesome selection of cocktails.

To conclude it is an awesome place to stay while visiting Victoria or even for local wanted to do a staycation!!! We will be back...

Room Tip: Pick a ocean view room it is worth the extra money.
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sabvoyages
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 12, 2014

We spent a week in Victoria on vacation, and chose the Oak Bay Beach Hotel. We could not have made a better choice. We were in a one bdrm suite with the ocean view. Everything about this hotel was first rate and after a week we could not find a single fault. I don't know what's the best, the location, the rooms, the view, the service, they were all perfect. Well worth it. Going back!

Room Tip: The ocean view is fantastic, what a beautiful sunrise.
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gord T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Alberni, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 10, 2014

Our rooms were fabulous, with lovely touches like the bedding, heated floors, fireplace, deck, and then there's the amazing view. Very spacious, comfortable and quiet. The ambiance is relaxed and elegant. The staff were all very pleasant and from booking through departing went out of their way to make our visit all we wanted. The pub and cafe on site made for easy dining and the landscaping and pools were great.

  • Stayed March 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jean M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Oak Bay Beach Hotel

Property: Oak Bay Beach Hotel
Address: 1175 Beach Drive, Victoria, British Columbia V8S 2N2, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 52 Hotels in Victoria
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oak Bay Beach Hotel 4.5*
Number of rooms: 100
Official Description (provided by the hotel):
The Oak Bay Beach Hotel is a spectacular five-star boutique resort and spa. Enjoy fine dining in The Dining Room, a dinner show or movie in the David Foster Foundation Theatre, hot drinks and housemade treats in Kate's Cafe, pub fare in The Snug (a local legend), or a relaxing soak in one of the three seaside hot mineral baths while watching whales breach offshore. Onsite adventure activities, a sommelier, in-room chefs, catering & conference facilities and event planning also available. Each stay includes: complimentary parking, WiFi, local telephone calls, full access to our seaside hot mineral baths, steam sauna and fitness studio, turndown service and movie channels. ... more   less 
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