We decided to try out the new kid on the block! Having spent years visiting the old Snug, we were thrilled to spend the weekend at the Oak Bay Beach Hotel. The reception staff were so accommodating and our room was spectacular...layout furnishings, attention to detail is exceptional! The view was gorgeous! While the beds are high, the comfort is wonderful...soft pillows, great duvets! While we loved our room and staff service, we found our experiences with the food outlets to be less impressive. Kate's forgot our lunch order...over 30 minute wait for a bowl of soup and tea...and whilst the complimentary chocolate cake was nice, promptness would have been better. Our evening meal in the dining room was good but our server was rushed...we never did get our condiments that were requested, nor were we offered an opportunity to have tea or coffee at the end of the meal. Five star prices but not five star service...hope it will come in time....we will be back
- Official Description (provided by the hotel):
- The Oak Bay Beach Hotel is a spectacular five-star boutique resort and spa. Enjoy fine dining in The Dining Room, a dinner show or movie in the David Foster Foundation Theatre, hot drinks and housemade treats in Kate's Cafe, pub fare in The Snug (a local legend), or a relaxing soak in one of the three seaside hot mineral baths while watching whales breach offshore. Onsite adventure activities, a sommelier, in-room chefs, catering & conference facilities and event planning also available. Each stay includes: complimentary parking, WiFi, local telephone calls, full access to our seaside hot mineral baths, steam sauna and fitness studio, turndown service and movie channels. ... more less
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