The accommodation looks great and I was keen to secure a booking for my group. I spoke with the owner who seemed very pleasant. I was sent contracts in French that needed to be signed together with a non refundable deposit. Whilst extensive, I completely understood the rationale as I had learned they had lost revenue with people committing and then not turning up. A date was set for when contracts were required together with deposit. The problems began when my UK bank requested the owners bank name and address. This meant payment would be delayed until one day after the deadline. This was too much for the owner who immediately cancelled the entire booking. Summary: If you can transfer a deposit without requiring the owners bank name and address then this looks a very nice place. Don't bother otherwise. I find the owners attitude baffling given I was acting in good faith and that my reservation was not due for another 8 months.
- Official Description (provided by the hotel):
- Attractive Pyrenean house situated from 500m thermal baths of bagneres of luchon. A suite for one to four persons with small kitchen. A suite for one to three persons with small kitchen. A suite without kitchen for one to four people. Peace and assured family atmosphere. ... more less