I had reservations to The Ticket Bar and Grill. When we arrived on time we were informed by the hostess that our reservation was accidently given away. It was really busy due to a football game so we asked how long the wait would be and the hostess refused to answer. We asked if it would be more than 30 minutes and they said most likely. Then we asked if it would be more than an hour and they said it was possible. We then asked if we could talk to the manager and were told by the hostess that she had already talked to him in the kitchen and that he told her he was “too busy” to come and help us. As we were already there and we decided to wait, which turned out to be 45 minutes until we were seated. We must have really bad luck because the waitress we got was absolutely horrible! She forgot things multiple times and when the food came two of the dishes were messed:
- the burger’s bun was brick hard and the lettuce wilted
- the French dip au jus tasted like dirt water
At this point the football game had started and a lot of patrons left to BC Place so the restaurant slowed down quite a bit. After the food was dropped off our waitress literally didn't come to check up on us for 20-25 minutes. We had to actually flag down a different waitress because ours was nowhere to be found. She took the burger and au jus away to the kitchen. While she was gone our waitress showed up and we explained what happened. She told us that is how the au jus is and there nothing that could be done about it but that they could replace the burger buns… not a new burger just a bun replacement. At this point everyone else in our party was done eating and we were waiting. Luckily the other waitress came back with a new burger and fresh made au jus which actually tasted right. When he bill came it (of course) was eff’d up too. Definitely never going back and if I could give this experience 0 stars I would.
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