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Reviewed August 15, 2016 via mobile

House on Dunbar was the ideal location for our trip to Vancouver. Away from the main city but nearby bus stops made access easy. Joanne was a great hostess and provided us with an array of breakfasts throughout our stay. Got to meet other fellow guests that you wouldn't in a hotel and also a great lounge area to relax in.

Date of stay: August 2016
Trip type: Traveled as a couple
Thank Ruth D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2016

Upon arrival, I was greeted warmly by the owner, Joanne. I was provided with keys to a separate side entrance and room. There are only three rooms available in this beautiful modern home so privacy was in abundance. The guest rooms are in the semi-basement. There is lots of natural light in the guest room. Besides the privet guest accommodation that includes all the amenities you would see in a hotel (shower products, hairdryer, tv, wifi, etc.) and some bonus ones like the robe and slippers. There is also a large common area with a full kitchen, dining room and living room. The main attraction for me was the ample backyard with multiple seating areas, a BBQ and a beautiful fountain.
One should remember however, that this is not a modern hotel with soundproofing. You are subjected to all the noises of your fellow guests, so bring ear plugs if you are a light sleeper.
I was able to prepare meals there and enjoy them in the backyard. Speaking of meals – Joanne makes the most glorious and healthy breakfasts. Each morning I was greeted with a warm cooked meal that she discussed with me the evening before. The days I had to leave early, she prepared a feast and left it in the fridge for me.
An interesting extra that came in very handy was the guide book that Joanne prepared in each room, with driving, walking and transit directions to all major attractions as well as dozens of pamphlets for local restaurants, museums and activities.
Over all, House on Dunbar B&B was clean, comfortable, welcoming and peaceful. I highly recommend it to any traveler.

Date of stay: July 2016
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
1  Thank Jessamaka
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2016

We were looking forward to our stay here, being the last few nights of our honeymoon and having received a nice welcome email from Joanne when i booked, i thought it was going to be great. I emailed Joanne on the day of our arrival at 12 noon to let her know we would be arriving at 8pm due to our ferry from the Island. Joanne seemed shocked and annoyed to see us at this time. Taking us downstairs to our room, we felt very awkward. The house was lovely on a quiet street but this was all spoilt with how much of an inconvenience we felt.
We had stayed in such lovely welcoming places up until now, so we were a little taken back. The room we clean but somewhat dark and enclosed, with only a small window for natural light. There was a very noisy air con unit for some cool air. The welcome pack we were given was useful and although the bathroom wasn't en suite, it was a good size and clean. Once shown around the property, we went for dinner at a lovely Italian restaurant down the road. You get given two options for breakfast, continental was a smoothie and fruit left in the fridge and bagels to toast with cream cheese. It's a DIY in that sense. If we wanted a cooked breakfast, it was served at 8.45am sharp. The second morning, we were woken by a frantic knock on our door. Joanne needed to access the fuse box above our bed as her washing machine was making a funny noise. It was 8.30 and were were due to have the cooke breakfast at 8.45, could she not have waited? We got up and i saw joanne in the kitchen and she gave a brief apology but again, continuing the awkward feel. At 8.47 i went to the kitchen and no one was there, just our pancakes left on the table going cold. This was not what i expected when she said that breakfast was served at 8.45.... Very rude to not even hang around to greet guests. I've never known service like it. The pancakes were an odd flavour, almond and raspberry with carrots and cucumber to garnish. On our way out, there was a he tree being cut back. There were branches all over the path and grass, we had to climb over them to get to our car. We know this sort of maintenance has to happen, but at least COMMUNICATE with us, which was something Joanne found very hard. That evening we decided to eat in after a long day. We used the microwave and the general kitchen facilities were fine. We asked if there was anything we could use to heat marshmallows (we had been recommended to try Smores) After being told we could ask her anything on arrival, we thought she would be able to help, but no, we were sharply told not to heat them up. So all in all, what was meant to be a relaxing stay in a cosy b n b, turned into a joke. We felt that we were an inconvenience. We were disappointed to be put in the worst room, even though we did say it was our honeymoon on booking months ago. I feel some research into breakfast needs to be done and also market research as to what others offer at a much lower price. Joanne knew we were due to check out at 11am.. We saw here at 9.30am moving around the place. When i went to say bye and give back the keys, i was shocked to find that she had gone out. Would a friendly b n b owner not come and say goodbye before she left? Wish us well on our onward journey? Nope, nothing, not even a thank you for our custom email after. So so rude and the frustrating part was this was the dearest but worse place we stayed. I am so disappointed. This place could be great in the right hands. So much space to do a full continental or cooked breakfast and not give guests such time constraints on when to eat. I didn't feel relaxed once . Such a shame

Room tip: Take slippers as you can't wear shoes in the house and the floors are a little mucky
Date of stay: July 2016
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Jennie T
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Joanne R, Owner at House On Dunbar B&B, responded to this reviewResponded July 18, 2016

I have done extensive research on B&Bs internationally and I operate my B&B based on reviews on trip advisor and personal feedback. I am always striving to do better and to provide guests with personal touches and attentions. It disappoints me that I did not meet your expectations.

A few points that I would like to address:
* Your email at 5:43 pm on the day of your arrival to notify me you would be late forced me
into cancelling my dinner reservations. It is unfortunate that you did not contact me sooner as I had looked forward to dinner with my family.
* My need to access the breaker box in your room was an emergency, as I informed you; I was not able to wait 20 minutes. My dishwasher was overflowing and making a persistent and loud noise. The motor would have been ruined if I was not able to break the connection immediately.
I sincerely apologized at least two times as I value my guests' right to their personal space and I realise what an inconvenience that must have been for you. I felt terrible.
* When you arrived for breakfast at 8:47, I was in the kitchen to get the syrup and returned within 2 minutes to do a quality check on breakfast.
* Your request to heat your marshmallows in the toaster was declined; the melted marshmallow would have ruined the toaster.
* I was not aware that the arborists would be working on the trees that day as they had not informed me either. I always seek to inform my guests of potential disruptions.
* The room that you were in was the one that you requested; I cannot bump my guests from their reserved room, as this would affect other guests unfairly.
* You left earlier that your stated time and I was not available to wish you goodbye. I always like to give a personal send-off to my guests.

I am happy to hear that the welcome pack I provide was useful for your stay in Vancouver.

Thank you for your feedback.

Best regards,
Joanne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2016

We recently spent three nights at the House on Dunbar and enjoyed everything about them. Joanne is incredibly well organized and provided a binder of information about major destinations in Vancouver - with pullout pages we could take with us. Breakfasts were yummy and fuelled us well for our adventures in the city and North Vancouver. The bus stop was 3 short blocks away. Joanne took the time to help us plan our days and was friendly and interested - she enhanced our time in Vancouver. We recommend this location and will definitely stay here again when we return to Vancouver.

Room tip: We were in the UBC room - it was great with an en suite bath
Date of stay: July 2016
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Betty18588
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2016

I enjoyed my time at House On Dunbar. I was in town for a conference and found it a comfortable 15 min car ride away from the Convention Center downtown, yet in a very peaceful and beautiful part of town, near the University of British Columbia campus. The room was beautiful and I enjoyed the bathroom - large and beautifully lit. Joanne was very welcoming and very flexible. She cooked amazing breakfasts! All in all my stay was comfortable, the room was clean and spacious and the bathrobe was luxurious. There was plentiful and helpful information about tourist attractions as well.

Date of stay: April 2016
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
Thank Alex D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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