We were looking forward to our stay here, being the last few nights of our honeymoon and having received a nice welcome email from Joanne when i booked, i thought it was going to be great. I emailed Joanne on the day of our arrival at 12 noon to let her know we would be arriving at 8pm due to our ferry from the Island. Joanne seemed shocked and annoyed to see us at this time. Taking us downstairs to our room, we felt very awkward. The house was lovely on a quiet street but this was all spoilt with how much of an inconvenience we felt.
We had stayed in such lovely welcoming places up until now, so we were a little taken back. The room we clean but somewhat dark and enclosed, with only a small window for natural light. There was a very noisy air con unit for some cool air. The welcome pack we were given was useful and although the bathroom wasn't en suite, it was a good size and clean. Once shown around the property, we went for dinner at a lovely Italian restaurant down the road. You get given two options for breakfast, continental was a smoothie and fruit left in the fridge and bagels to toast with cream cheese. It's a DIY in that sense. If we wanted a cooked breakfast, it was served at 8.45am sharp. The second morning, we were woken by a frantic knock on our door. Joanne needed to access the fuse box above our bed as her washing machine was making a funny noise. It was 8.30 and were were due to have the cooke breakfast at 8.45, could she not have waited? We got up and i saw joanne in the kitchen and she gave a brief apology but again, continuing the awkward feel. At 8.47 i went to the kitchen and no one was there, just our pancakes left on the table going cold. This was not what i expected when she said that breakfast was served at 8.45.... Very rude to not even hang around to greet guests. I've never known service like it. The pancakes were an odd flavour, almond and raspberry with carrots and cucumber to garnish. On our way out, there was a he tree being cut back. There were branches all over the path and grass, we had to climb over them to get to our car. We know this sort of maintenance has to happen, but at least COMMUNICATE with us, which was something Joanne found very hard. That evening we decided to eat in after a long day. We used the microwave and the general kitchen facilities were fine. We asked if there was anything we could use to heat marshmallows (we had been recommended to try Smores) After being told we could ask her anything on arrival, we thought she would be able to help, but no, we were sharply told not to heat them up. So all in all, what was meant to be a relaxing stay in a cosy b n b, turned into a joke. We felt that we were an inconvenience. We were disappointed to be put in the worst room, even though we did say it was our honeymoon on booking months ago. I feel some research into breakfast needs to be done and also market research as to what others offer at a much lower price. Joanne knew we were due to check out at 11am.. We saw here at 9.30am moving around the place. When i went to say bye and give back the keys, i was shocked to find that she had gone out. Would a friendly b n b owner not come and say goodbye before she left? Wish us well on our onward journey? Nope, nothing, not even a thank you for our custom email after. So so rude and the frustrating part was this was the dearest but worse place we stayed. I am so disappointed. This place could be great in the right hands. So much space to do a full continental or cooked breakfast and not give guests such time constraints on when to eat. I didn't feel relaxed once . Such a shame