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“Poor Customer Service, Poor Understanding for taking orders”
Review of Pho Hoa Restaurant

Pho Hoa Restaurant
Ranked #1,564 of 3,750 Restaurants in Vancouver
Cuisines: Vietnamese
Restaurant details
Vancouver, British Columbia, Canada
Level Contributor
51 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
“Poor Customer Service, Poor Understanding for taking orders”
Reviewed January 17, 2013

I have eaten here before many times due to the fact that it's near my house. Anyways I am very disappointed in the fact that they cannot get an order right. Today I ordered 2 vegetarian salad rolls and asked if they could put veggies in it this time since last time all I got was rice noodles in it. When I picked up my order today she tried handing me a take out bag filled with 2 shrimp salad rolls and a pho beef noodle soup and she argued with me stating thats what I ordered...UM I KNOW I DID NOT ORDER MEAT. So then after she decided to correct my order of 2 vegetarian salad spring rolls I checked it before I left and all that was in the roll was rice noodle and 2 pieces of limp lettuce. Disgraceful!!! ITS CALLED A VEGGIE ROLL add VEGGIES... and this has happened many times where I get my order and theres some kind of mix up or they add something they shouldn't have. IT wasn't even busy they had 1 person sitting in and until they decide that customer service is KEY I will not be returning with my business. Future note CHECK your order before you leave.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Thank Amy-Bryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3 reviews from our community

Visitor rating
Rating summary
Date | Rating
  • English first
  • Any
English first
Vancouver, Canada
Level Contributor
122 reviews
75 restaurant reviews
common_n_restaurant_reviews_1bd8 68 helpful votes
“God I love their soup!!!”
Reviewed March 24, 2012 via mobile

Best broth on the east side! Also the service is great, never had a bad meal

Thank bellfc1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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