We had carefully selected Bacchus for a nice pre-Christmas dinner and its high ratings on Tripadvisor. We went there Dec 15, a party of 4. A bit of confusion at "check-in" ; the coat check seemed to be a bit confusing. We were escorted to a nice table with fine china and perfect location to hear the live pianist in the lounge. Festive atmosphere and quite loud ambience. Furniture and paintings are really nice with the old style antique look.
We ordered various dishes and we were overall pleased, except that the rack of lamb was so-so- a bit over-cooked for a medium. The halibut was great and the duck was good too. They forgot our side order of broccoli, and as there was lots of food, we didn't bother about it-except when it came up on the bill! Apologies, but quite poor attention to detail in our mind.
They did not fill up water on a continuous basis and had to be reminded about a ginger ale that had been ordered. Hmm, one of the best restaurant in Vancouver, did not have the best service in our mind. One of the waitresses was very nice, but unfortunately very hard to understand due to her accent and the noise level in the restaurant.
We had a great time, and overall the food was good, but the service a bit of a disappointment. That's why we give it 4 instead of 5.
At check-out, the real problem came. They could not find my coat that was checked in on the same number as my wife's. I had to walk into the closet myself and after quite a while I found it under somebody else's red coat. However, my cap was nowhere to find. While the rest of the party were waiting everybody looked and meanwhile two other guests were also out of luck to find their coats. Complete confusion. After 10 minutes my cap was finally found. This really took down the parting farewell feeling.
So in summary, nice location, nice decor, food nice and people friendly, but not the top notch you expect from this type of restaurant and the pricing they have. And to Bacchus management: Fix your coat system as it was chaotic for lots of people.
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