From the minute we arrived at the Loden we felt assured that we would be in good hands. To say that service was polite and professional might normally sound clinical but it felt as though every guest or even wandering tourist would be treated with VIP status. During every interaction - whether initiated by a question/request or something more mundane, it was as though staff took every opportunity to offer a solution and most importantly, took accountability and would mange the resolution or situation. Not that there were any problems from the hotel! For instance, when trying to figure out the best travel arrangements, the lady at the desk told us not to worry and then coordinated behind the scenes and came back a solution.
The room itself was stunning. The choice of pieces worked from both a style and function perspective. For instance, leather chairs and a leather "window seat" by the entrance looked classy but provided additional durability. The big screen TV came with so many ways to plug things in tthat it really was an entertainment centre. The layout of the room and bathroom was so elegant - I found myself taking notes for my dream home. Everything just felt so clean and upscale that I forgot it was a hotel that can have as many as 14 people pass through a single room over a week.
We used the restaurant for breakfast and for late night drinks. The prices were a bit high, but the food and drinks were great. Because of when we were eating, we didn't get the opportunity to evaluate the creativity of the menu, which I might use to justify the prices for breakfast or drinks. So its just a caution - if you plan on using the restaurant as your main source of meals - it is pricey.
The one minor downside was there was so much fantastic technology built into the suite - like buttons to request privacy and dimming this and fancy alarm clock that - with minimal instruction. For the life of me I couldn't figure out how to turn off the bathroom fan. I could manually override it but then it seemed to go back on to a prescribed schedule and was mildly irritating. Similarly with the alarm clock - it took a couple of educated guesses to set the alarm and was still a little worried that I managed to mess it up and so had several backups. But a minor quibble in the grand scheme of things.
- Official Description (provided by the hotel):
- LODEN is your Vancouver home. The perfect city sanctuary for pleasure, business or the two in harmony together. Feel refreshed and relaxed in a boutique setting that is CENTRAL. QUIET. BEAUTIFUL within a downtown residential neighborhood. Let us take care of you. ... more less
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- Also Known As:
- Loden Hotel Vancouver
- Vancouver Loden Hotel