We are regular Marriott Elite members but, buoyed by the wonderful reviews from Trip Advisor, we thought we’d try the Loden for this visit to Vancouver, before an Alaska cruise. We came with very high expectations that were not quite met every time.
Our check-in was flawless, the people at the front desk and the bell station were affable enough and got the job done. There was nothing spectacular, nor was there anything spectacular they could have done. The room was very nice, finishings were top notch, albeit the bed was a little soft for our tastes.
We were in a corner vista room and paid a premium for the view, which was mostly other high-rises, with small space to see the harbor in two directions. We were already aware of that, so no big deal. What bothered us was that we were at the end of the hallway and the Wi-Fi barely made it to the room. It was interminably slow and got cut off from time to time. We had planned to download our most recent podcasts, books, and movies for our upcoming cruise. Normally this would take perhaps 15 minutes was not completed overnight. We took our iPads and Phones to breakfast a few blocks away and downloaded on the free Wi-Fi there in a few minutes. When we asked at the front desk, the staff suggested we try the lobby Wi-Fi. It was a little better, but still inadequate. In my opinion, we shouldn’t pay a premium price and be penalized with poor Wi-Fi.
The previously mentioned (also in Trip Advisor) remote control for the intricate TV system seemed rather slow, sometimes taking over 30 seconds for the TV to recognize a command and carry it out. Sometimes we thought that the TV didn’t get the command and tried it again. Bad move – sometimes the TV just turned off. It all seemed needlessly complicated.
In all, it was a very nice hotel with good friendly people. It just failed on a few points, making our stay lower than anticipated.
- Official Description (provided by the hotel):
- LODEN is your Vancouver home. The perfect city sanctuary for pleasure, business or the two in harmony together. Feel refreshed and relaxed in a boutique setting that is CENTRAL. QUIET. BEAUTIFUL within a downtown residential neighborhood. Let us take care of you. ... more less
- Reservation Options:
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- Also Known As:
- Loden Hotel Vancouver
- Vancouver Loden Hotel