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“Good food, poor service”

Yaletown Brewing Company
Ranked #97 of 356 things to do in Vancouver
Certificate of Excellence
Attraction details
Reviewed February 27, 2012

This review should be better than it's going to be. I went to the Yaletown Brewing Company with some friends prior to a concert on Sunday night. We arrived 1 and 1/2 hours prior to the the time we had to leave and we barely got away on time. In fairness, it was pizza special night and it was fairly busy, but we had an unbelievably hard time getting our waitress's attention. Three times, we had to ask bus staff to get her to come to our table. When she arrived, she was unapologetic and marginally helpful.

Why is this a shame? Because the food, the beer and the price would have normally led to an excellent review. The Sunday pizza special offers $9 pizzas and $4 dollar beers, which is an excellent deal. Both the beer and the pizza were to everyone's satisfaction.

Such a pity that an indifferent service attitude could lead to an indifferent review, when it should be glowing. When I read so many other reviews complaining about the service, it made me think that the management are happy with their profit margins and feel they can withstand a little bad press. That's short term thinking in Vancouver's competitive restaurant market. When you've got advantages like location, menu and product, you should complement them with excellent service, not rest on your laurels.

Thank flynn78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (85)
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64 - 68 of 85 reviews

Reviewed February 11, 2012

Great value at around $15 for 7 small beers. We had great fun trying to guess the brew.

Thank Project25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2012

located in Yaletown, near downtown, this is a popular eating and drinking spot

Thank luvtravl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2011

The food is bad. I bought a BBQ chicken Pizaa and had a burnt taste to it. This chicken burger had the chicken burnt so you could taste the blackened chicken.Ambiance id totally ok....I would just got there to have some beer during the game. Please avoid dinning there folks.

Thank Hussain M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2011

Food was average, service not great, under dressed waitresses expecting gratuities based on their appearence not their service. (Unvoulantary service charge/tip) was added to our bill. Even though our service was not up to par. We feel that it was unfair and will not be promoting or returning to your establishment.

Thank bonniemiki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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