We rented bikes to take into Stanley Park. The staff were very quick and efficient we were out of the rental with bikes in less then 10 minutes. They have lots of different options of bike styles as well as helmets, locks and baskets included. We were out for about two hours and had a bit of a mishap with the bikes. My friend fell off going downhill, so we had to head to the Lifeguard first station. She was alright but with a few scrapes. The chain had fallen off the bike and we realized the chain guard had been rubbing against her pedal. When we brought the bikes back to the shop the manager was every understanding and apologetic. We were not charged for our outing. This could of happened with any rental company. I have given English Bay Bike Rentals such a good rating because they dealt with the incident extremely well. If I am back in Vancouver I would rent from them again.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.