My wife and I stayed at Times Square Suites for 3 nights in early September after reading the rave reviews on Trip Advisor. We were sorely dissapointed by all aspects of our stay. For starters, the "front desk staff" if you could call them that, were rude and extremely dissorganized. They initially had no record of our reservation, but conveniently found it after searching at length through folders for the piece of paper that contained our reservation....for a whopping $189 per night do they not have a computerized reservation system?? Although we had requested a King Bed, they had no record of this either! Our "QUIET" room, faced out to Denman Street (a booming traffic district, oozing with homeless degenerates). No apologies were made for these grave errors, instead we were made to feel lucky to even get a room. The room was sweltering as our "air conditioning" unit, was a window mounted unit located in the bedroom. I could barely breathe, and my asthma was out of control. Although they claim to be a non pet friendly facility, I found several pet hairs on the sofa and chair. YUCK!
On our second night, as we were leaving for dinner, I was shooshed in the hallway by the building maintenance supervisor, Irene Roys, as I recieved a very important business call on my cell phone. I found this to be extremely unprofessional especially as she was clad in a robe and bare feet AND they claim to cater to the business clientele. I would never send my business clients to stay in such an establishment. We need to be able to carry out our business when the time calls for it.
I have stayed at the Westin Bayshore many, many times, and I regret my decision to try the Times Square!
If you are looking for lousy service, outdated furnishings, and a lock down facility, this is the place for you!
BUYER BEWARE, once they have your money, (you pay in full up front, before you see the room) you won't get it back!
- Official Description (provided by the hotel):
- Times Square Suites apartment-style hotel has been pleasing business travelers, couples and families for many years. Each of the 42 suites has a full kitchen,washer/dryer, fireplace, HD TV and blu ray player. Guests also have access to our rooftop patio with BBQ and a membership to our local fitness centre with indoor pool, squash courts and yoga. Nestled in the West End residential community of Vancouver, two blocks from Stanley Park and an easy walk or transit ride to the heart of downtown. Green Key rating of 4 keys out of 5 for environmental practices! ... more less
- Reservation Options:
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- Also Known As:
- Times Square Hotel Vancouver