This discount box office is new, and they'd better get their "act" together if they hope to succeed! I've been getting their emails for a few months now and they haven't offered anything appealing to me at all...until 2 days ago when they advertised that 1/2 price tickets to Theatre Under the Stars would be available the next day. I figured they wouldn't have a whole lot of tickets since it was the show's opening night, but it was worth checking out. Tickets go on sale the day of performance...the TUTS tickets were there on the Tickets Tonight website and also on their recorded phone message when I called. No one was answering the phone and the recording warned that the message wasn't updated hourly, but I still thought it was worth a try. So I made my way straight downtown. (After all, how fast could tickets sell out during a work/weekday?) Well, there were no customers in the office and the sales clerk was just standing there, looking out the window. I asked for Theatre Under the Stars and she told me the tickets were sold out. I said that I had just called and heard a message saying they were available today and I had also checked their website; she shrugged and said they can't update regularly. Now...I get that they probably have "rush" times when they can't answer the phone or be updating their phone messages, but if there isn't some way of updating the website they need to get with the times! Just ask the thousands of online retailers how difficult it is to have an online inventory that automatically updates with sales - they wouldn't be in business if it couldn't be done. And in my opinion, "Tickets Tonight" shouldn't be either. I guess they could be CHOOSING not to update, hoping to get foot traffic in their door and perhaps sell tickets to something else, but I, for one, have better things to do with my time. My advice: don't bother with this retailer unless you live across the street and/or have nothing better to do.
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