My husband and I just returned from a long weekend trip to the beautiful city of Vancouver, BC. Unfortunately, our room at The Greenbriar Hotel on Robson Street was anything but "beautiful". When I booked with this hotel, I was enticed by the wording "recently renovated, chic, boutique style hotel" and I was definitely swayed by the pics that were provided of the rooms on their website (I note now that another review posted for the Greenbriar here on Trip Advisor shows the same furnishings and that review was written nearly 5 yrs. ago). When we arrived around 10:30 PM, the first tip that something might be amiss was when the gal at the front desk asked if we would like to pay for our complete stay right then (we have never been asked this by any hotel before ... especially not for a stay of more than 1 night!) ... we of course said no thank you to that question. The next tip that we were in for a bumpy ride was when we were told that our room was located on the 3rd floor and that there was no elevator (there is absolutely no indication on their website that they do not have one). I have to wonder what would happen if someone w/a disability were to arrive at their doorstep only to find that they had to climb 3 flights of stairs to get to their room. When we finally hauled our luggage up the 3 flights and opened the door to our room, we thought "Wow, this is really big!" We essentially had a 1 bedroom apartment (I have since learned that this building was originally apartments). Then we proceeded into the room and that's when we started noticing all sorts of things that were less than desirable, such as: paint peeling from the wall behind the sofa in the living room; frayed carpet at the juncture of the kitchen flooring and the living room carpet; rusted door hinges in the bathroom (although they had hung relatively new doors throughout); paint drippings all over the bathroom floor from the walls/ceiling/baseboards; cracked sink/bowl in the bathroom; no stopper for the bathtub (which meant, showers only ... I actually ended up purchasing something the next day so I could take a bath); no kleenex type tissue in the room; no screens on the windows (although we're told that screens aren't really necessary in Vancouver because they don't have mosquitoes ... I wonder what we wld have done if 1 of the many pigeons that were hanging out on the roofline right above us had decided to walk into our rooms because we had to have the windows open???); a handle on the toilet that was nearly impossible to engage, even for my husband ... for me, it was so difficult to press down that I literally had to use both hands and lean against the wall to gain leverage in order to flush the toilet (side note ... this actually did break completely off on our last night, which necessitated our having to reach into the toilet tank itself to lift the mechanism that allowed the toilet to flush); and an almost inedible "complimentary" continental breakfast offering of dried up bagels, muffins, no fresh fruit, a "juice" that was probably actually just Tang, and coffee (after the first morning, we found a delightful crepery up the street and ate there the next 2 mornings). Truthfully, when I started noticing all of these issues and then walked into the bedroom area, the thought of a potential for bed bugs did cross my mind! (Note: but there were no bedbugs, thank goodness!). In addition, the info online indicated that our kitchenette would be equipped w/a microwave, which it was not. They also stated that there would be cooking utensils, pots/pans, dishes, etc. We actually only found 2 plates in our cupboard and 2 glasses ... there was nothing to cook in or on (the gal at the front desk did mention that if we wanted any of these items we should let them know and they would then give them to us). There was only a small garbage can in the bathroom and no garbage container at all in the kitchen (we were forced to use the small plastic grocery shopping bags for what we wanted to dispose of). There was no rug in the kitchen and no hand towels and/or paper towels either. The only redeemable quality we could find in this hotel was that the front desk staff were all very nice and helpful. And it wasn't like we only had to pay $90 a night for this room (we actually paid $481 for the 3 nights). Bottom line? We left after 3 nights feeling totally ripped off.
- Official Description (provided by the hotel):
- Greenbrier Hotel is located in the middle the famous Robson Street in Vancouver, just steps away from great shopping and dining. All within walking distance to Stanley Park, Convention Centre, Canada Place, English Bay, and most Vancouver attractions. Friendly front desk staff are available 24hours a day to assist you with every aspect of your trip, from planning tours, dinner reservations and any other arrangements. Most of our suites are furnished with: pillow top mattresses, kitchenette**, living room*, dining table*, sofa bed*, LCD TV with local channels, complimentary high speed WiFi and free local calls. Complimentary coffee/tea is available in the lounge, daily housekeeping and a secured underground parking***. *Subject to room type **Kitchen utensils and crockery available upon request (subject to availability). ***Available at additional cost ... more less
- Reservation Options:
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- Also Known As:
- Greenbrier Hotel Vancouver