We stayed one night for a quick get away. We chose this hotel based on price, location and what they advertised as a special inclusive with room rate given the time of year being fairly slow.
First the positives...it was easy to find, 10 -15 min walk to downtown centre or 25 min walk to kitsilano. Safe location and rooms were standard but clean. Beds/pillows were comfortable and a very quiet location. Staff at buffet in the morning were very kind and customer oriented. Our room came with free parking/breakfast. Parking was easy and convenient but would be expensive if not included with special we found on internet. Same thing said for breakfast.
Now for the negatives. Only one staff at desk for check in and very slow service at that. We waited approximately 15 mins before we were helped and there was a line of folks behind us. Elevators are old and painfully slow. Much quicker to take the stairs. Customer service as a whole was completely lacking. They advertise a free "wine reception" on internet but we felt taken advantage of because it was literally one 3oz tasting of a wine. I asked for a little more as we were enjoying ourselves in the lounge and after 4 sips i was done (just wanted another tasting size) but was firmly told no way, that's all people get. Felt staff were rude on delivering message and i mean really? What's another 2oz serving going to do except make a happy customer? No hot water at all in the morning. Went to take a shower and it was freezing cold. We decided not to call and complain as we were checking out and on our way home anyway- but did mention it when we had to go to reception because we were not given our free breakfast voucher at check in and therefore told we'd have to pay for breakf without it. Front desk response was sorry water heater stopped working. No offer to upgrade our breakfast or anything to turn it into a positive situation. Free Breakfast was only an egg and toast although there was a small buffet already sitting there that cost $15.99. As i mentioned earlier, restaurant staff in the morning were apologetic, kind and turned that.potentially negative experience into a positive.
I want to emphasize that we are pretty easy going when it comes to service but felt there was a lot lacking and down right rude that actually spoiled our experience. Would i stay here again? Absolutely not as i felt deceived by their advertising and customer service is terrible.
- Official Description (provided by the hotel):
- The Executive Hotel Vintage Park is situated in one of downtown Vancouver’s best neighbourhoods – just minutes from Granville, Davie & Robson Streets, Yaletown, Granville Island and the city’s breathtaking 22 kilometre seawall. Vintage Park's designer rooms and suites have been created with premium furnishings, and an impressive list of in-room amenities including HD flat screens, free wireless, free in-suite Keurig coffee machines, fully stocked bar fridges and more. Signature rooftop hot tub oasis, stylish rooftop sun deck overlooking the city. We even offer upgraded Presidential and Executive Suites with full kitchens, floor to ceiling glass and expansive living rooms. Our 7 Amazing Complimentary hotel amenities include: In suite Keurig Espresso machines (Wake Up in Style) Complimentary bottled spring water replenished daily (Re-hydrate) Free Cruiser style bike rentals for your customized bike tour of the city (Tour in Style) Fully equipped business station (Operate) In house cardio fitness center overlooking the city (Get Fit in Style) Our famous Monday to Saturday (excluding holidays) wine tasting reception (Socialize) Arrive to your in town destination in style with our complimentary BMW X5 chauffeur driven limo service(upon availability). (Arrive in Style) ... more less
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- Also Known As:
- Executive Hotel Vancouver