Although early check-in was requested because my husband recently underwent open-heart surgery, our request was not honored. The staff appear to be bound by rigid hotel policies that negate the concept of customer service. Check-in was abysmally slow as there was usually only one person on duty, so trying to find information was a time-wasting process. Problems were exacerbated by the fact that attendant was often on the telephone, with long line-ups waiting for attention. They obviously were not instructed to deal with live bodies first by putting callers on hold. Hotel wanted to charge for decaf coffee packet although they supply the caffeinated version free - until I threatened to go on Facebook. Overall the service was awful. The room was extremely clean,the reading lights by the bed were virtually useless, and the views were spectacular.
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- Also Known As:
- Club Intrawest - Vancouver Hotel Vancouver
- Hotel Intrawest Vancouver
- Resort Intrawest Vancouver