The hotel is nice looking, in a great location and easy access to everything. My main issue with my stay was that my room was given away and it left me with two options - a smoking room or a pull out couch. I arrived at the hotel at 6pm for a conference. I booked a king, nonsmoking room almost 9 months prior to my trip. When I arrived I was told that they had run out of rooms because they give the rooms away as people arrived, no matter when the rooms are booked. I was told that they could put in me in a parlor room that was attached to a suite (with a pull out couch only) or a smoking room. They gave me a free breakfast and said check back the next day. I checked back in the am and was told to check back later. At 6pm the next day I was told that I could switch rooms. Rather than move all of my items I asked for another free breakfast. I was told no. She said I could move if I wanted. I figured she was just grumpy and came back the next morning and asked for a breakfast. A different staff member said that I had the option to move so why did I deserve a breakfast. She could tell I was frustrated and gave in. Maybe I was wrong for not wanting to move but still expecting them to reconcile for not honoring my reservation. However, I was very polite and respectful and was just surprised by the situation. In addition to my room issues the hotel was way too warm for a conference. But I understand that is a preference. Overall the bar was nice, location great and appearance okay. I would not stay at the hotel again due to me issues and the response of the staff. This was my first stay at a Fairmot property. Based on this I will avoid others.
- Official Description (provided by the hotel):
- The Fairmont Hotel Vancouver is centrally located, close to Robson street shopping and many cultural offerings. The lobby features designer shops, including the flagship Louis Vuitton boutique, Gucci, Omega, and St. John. The hotel has a state-of-the-art health club, indoor pool and Absolute Spa. Vancouver's landmark hotel, the castle in the heart of the city is rich in history, vibrant and cosmopolitan. Fairmont Hotel Vancouver will continue its guest room renovation project. Floors under renovation will be closed with no guest access and construction is limited to 09:30am to 5:30pm, minimizing any impact to guests staying with us. ... more less
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- Also Known As:
- Fairmont Vancouver
- Vancouver Fairmont