The hotel is beautiful and the location cannot be beaten. That being said, the service at checkin and checkout left a lot to be desired, and the housekeeping needs to be more consistent. My room was clean upon checkin for 3 nights, but after the first night of my stay, there was no housekeeping visit that day. I try to be sustainable, but my bathtowels were changed even though I had hung them up as requested for reuse. Upon checkout, I let the front desk staff know about the missed refresh, and was treated abruptly.
TL;DR - beautiful hotel, clean rooms, but you can't count on staff to be either helpful or friendly.
- Official Description (provided by the hotel):
- The Fairmont Hotel Vancouver is centrally located, close to Robson street shopping and many cultural offerings. The lobby features designer shops, including the flagship Louis Vuitton boutique, Gucci, Omega, and St. John. The hotel has a state-of-the-art health club, indoor pool and Absolute Spa. Vancouver's landmark hotel, the castle in the heart of the city is rich in history, vibrant and cosmopolitan. Please note that the pool is closed for maintenance. Guests will be provided with nearby alternative options including indoor and outdoor heated pools. Fairmont Hotel Vancouver will continue its guest room renovation project. Floors under renovation will be closed with no guest access and construction is limited to 09:30am to 5:30pm, minimizing any impact to guests staying with us. ... more less
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- Also Known As:
- Fairmont Vancouver
- Vancouver Fairmont