I stayed at the Sandman for one night on Feb. 14th because I was going to a concert that night. My friend booked it because it was close to the arena... probably the only good thing about the hotel.
It took my friend over an hour to check in. Luckily, I missed that part. Once I got there, I waited for what felt like forever for an elevator. One finally came and when I got inside, I noticed that I needed a key card to get to my floor. It was just a magical feeling to wait forever for no reason at all. I had to call my friend and she had to come and meet me in the lobby. 11 floors and two elevators. If you're in any kind of hurry, just stay on the second floor and take the stairs, which are conveniently located outside.
The room was nice. I will give them that. The buttons on the remote control for the tv were a little sticky and the time on the alarm clock wasn't even set. But over all it was clean and quite nice.
When we got back from the disgusting display of public self-loving that was the Miley Cyrus concert, our entire floor and room stunk like pot. It was overwhelming. Neither my friend or myself smoke it so we found it to be quite bothersome. We actually have to leave the hotel for a couple of hours. We complained about it to the front desk and we were assured that it would be taken care of. Ready for a huge surprise? Nothing was done. Not a damn thing. We were told that since they couldn't figure out which room it was coming from, we just had to "deal with it." Apparently they don't teach you how to knock on doors and look for smoke when you take the Tourism and Hospitality course.
The next morning, I spoke with the duty manager, who gave me the card for the general manager. I never heard back from the general manager. I then contacted head office, and again, heard nothing back.
Don't waste your money on this place. If you don't luck out and have a great experience, no one gives a damn. They got your money... apparently that's all that matters.
- Official Description (provided by the hotel):
- Centrally located in the heart of Downtown Vancouver, Sandman Hotel Vancouver City Centre is walking distance to shopping, a multitude of restaurants and lounges, and sporting and entertainment venues, making it the perfect choice for your stay. ... more less
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- Also Known As:
- Sandman Hotel Vancouver
- Sandman Vancouver