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“Stayed here before, will stay here again Im sure!” 4 of 5 bubbles
Review of Sandman Hotel Vancouver City Centre

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Sandman Hotel Vancouver City Centre
Ranked #68 of 89 Hotels in Vancouver
Cochrane, Canada
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Stayed here before, will stay here again Im sure!”
4 of 5 bubbles Reviewed November 2, 2013

We always stay here when we go to Vancouver for concerts. The location is awesome. The staff is always nice and friendly, the rooms have been nice and clean for the most part. The only issues Ive had are the tub not draining properly so the water pooled at our feet (ew) and the stupid elevator. Which i am sure has been mentioned thousands of times! Its not such a big deal if you are on a lower level, but when you are on the 9th and 11th floor, you either hike up 11 flights of stairs or wait 20 minutes for there to be an available elevator. Hopefully they upgrade their elevators soon. All in all its a nice hotel though, we will be back.

  • Stayed October 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Chelsey P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,142 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (220)
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English first
Burnaby, Canada
Level Contributor
200 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 264 helpful votes
4 of 5 bubbles Reviewed November 1, 2013

Over the past few years, the Sandman has worked for us several times, when choosing to stay downtown when attending a nearby evening event. We (a senior couple) returned most-recently, for a one-night stay around a night at the opera (at the very nearby, Queen Elizabeth Theatre), and once again, it worked well for us.

We received and enjoyed the same room as during our last stay - in the north tower, on the top (11'th) floor - and even though the weather was not the greatest (low cloud cover and some drizzle), the views from our room as always, sure added to our stay. We found our accommodations clean and comfortable, the bed, pillows, and duvet super, and the thermostat controlling the heat in the room worked perfectly - keeping us warm when we wished such, and not so warm, for our sleeping comfort. And a nice touch here - three extra blankets already 'in' the room, to add to one's bed, if required (no need to call housekeeping for such!!).

For us, the check-in process was smooth and quick. We arrived at the hotel during the noon-hour, after their check-out period, and found our room ready and waiting for us -- this was very much-appreciated, and allowed us ample time to get out & about for an afternoon sightseeing/shopping walkabout before resting up and getting ready to go out for our evening event.

For us, this Sandman Hotel offers clean, comfortable, and affordable accommodations, and especially so when wishing to stay overnight before or after a local sporting, music, or cultural event.

Room Tip: We like the top (11'th) floor rooms (north tower) - nobody above us, and the great views.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank johnny2bc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duncan, Canada
Level Contributor
78 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed October 27, 2013

We stayed at the Sandman on a BC Ferries combination trip, with free tickets to the BC Lions game. The hotel is old but has been updated nicely. It was so nice to just walk across the street to the game. The hotel was full that night due to the Lions game and the Sarah Brightman concert at Rogers Arena but our room was quiet. Parking was included in our fare - the parking lot is right beneath the hotel and is a little tight, but did the job. The elevators were rather slow and quite often full when they arrived but we made out all right.We didn't eat in the restaurant (it's a Moxies). I would stay here again for a game or a concert.

Room Tip: Ask for a room away from the pop and ice machines as there was some talking in the hallway in the n...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Saanich_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Smoky Bay, South Australia, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed October 27, 2013

This hotel was very disappointing after staying two nights at another hotel in the same city. It was in shabby state, the front staff were very unhelpful and no one seemed to be in control. The elevators were a nightmare to use. We arrived there about 7pm after a long day of touring and were not made to feel at all welcome.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Christine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandvan, General Manager at Sandman Hotel Vancouver City Centre, responded to this review, October 29, 2013
Dear Valued Guest,

On behalf of the staff and management, please accept my sincere apology for your disappointment.

There is simply no reasonable explanation for the lack of service you experienced, despite the high level of business as experienced in the month of September. Please be assured the team will be advised of this disappointment and will implement measures to prevent this type of disappointing scenario from repeating.

The team will always accept the failures and extend the necessary effort to learn and improve, at all times.

On behalf of the staff and management, we sincerely hope to have another opportunity to welcome you back so we can redeem our reputation by providing you the level of service you truly deserve.

respectfully,

Michael Lopez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Victoria
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed October 26, 2013

Each year we take a few trips to catch an NHL or CFL game. One thing I've liked about this hotel is how they manage the hundreds of people that drop in for game night and the jovial party atmosphere that surrounds us. That said, was a little disappointed with the two nights there this week at the end of a business trip.

The room was remodelled and pretty clean but did not have a closet. WTF? Wound up leaving most of my shirts and pants hanging in the car. The room was also located next to the elevator shaft and was a bit noisy but you can get used to that along with the regular sirens in the streets below. I think the thing that pushed this visit over the line to not very good was the restaurant service in the hotel.

First night had a shift change and we wound up waiting for about 15 minutes to have our orders taken, the chef then got into an argument with the manager within earshot and my daughter wound up going over to ask for her tray that was sitting there and not being delivered. PS, the food was warmish. At the end of dinner, the credit card terminal defaults to a tip choice between 15%, 18% or 20%. I found that a lot presumptuous given the level of service but still left a good tip for the waitress that came on shift and tried her best with a very heavy workload.

The next night was more of the same but for a meal costing $124. not very impressive.

The final straw was breakfast this morning where the waiter whom we've consistently appreciated quite a few times over the years, seemed to have had a bad day. Besides getting the order wrong, he was passive aggressive when we called for coffee refills after waiting quite some time.

Given all the other times he's been great, wonder why over several meals this time was so chaotic and the staff so out of sync?

Room Tip: Ask for a room with a closet and away from the elevator shaft.
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  • Stayed October 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank likingwhatIsee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
45 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed October 24, 2013

We stayed at various times over a period of four weeks as we travelled around BC and returned to Vancouver. It was always nice to come back to our "second home" . The service staff are always friendly and go the extra mile for you, despite frequent high workloads. It is a very busy hotel, as many tour groups use it. In spite of this, it maintains a friendly feel. Hotel is actually well located once you know your way around Vancouver. Uptown is a couple of blocks away, Gastown about two blocks. Skytrain station one block away. There even is a ferry to Granville Island about ten mins walk. And several good pubs, eateries, drugstores and markets are an easy walk.
Room size and condition do vary slightly due to there being old and new sections, but always reasonable.

Room Tip: Some older rooms are small, and some have noisy air conditioners. If needed, ask for upgrade to new...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Beawarthog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alexandria
Level Contributor
50 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed October 21, 2013

We were on a package holiday for 6 nights and this was the hotel we were sent to. We were in a corner room which was a large bedroom but rather small bathroom. Liked the full size fridge in the room which would be especially good in the summer. The bed was very comfortable but another bedside cabinet with bedlamp would have been ideal.The staff that we saw were all very nice and helpful It is not far to walk to what there is of the shops. Although we were near the 2 arenas and the hotel was full at the weekend there was no noise at all. The reception is very small and when busy not much room to move about. Considering the number of guests we saw booking in during our stay, they could do with more reception staff. If you wish to visit Vancouver then I would recommend this hotel

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank moigor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sandman Hotel Vancouver City Centre

Property: Sandman Hotel Vancouver City Centre
Address: 180 Georgia St W, Vancouver, British Columbia V6B 4P4, Canada
Location: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #68 of 89 Hotels in Vancouver
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sandman Hotel Vancouver City Centre 3*
Number of rooms: 302
Official Description (provided by the hotel):
Centrally located in the heart of Downtown Vancouver, Sandman Hotel Vancouver City Centre is walking distance to shopping, a multitude of restaurants and lounges, and sporting and entertainment venues, making it the perfect choice for your stay. ... more   less 
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Also Known As:
Sandman Hotel Vancouver
Sandman Vancouver

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