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“Not Great and Pity About Most of the Staff”

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Days Inn Vancouver Metro
Ranked #74 of 92 Hotels in Vancouver
Reviewed December 28, 2013

We stayed here for six nights and couldn't wait to get out. Room and facilities were average. Our initial impressions were okay but the longer we stayed the worse it got. Loud guests causing trouble while reception staff just sat by and let it happen. Room was only cleaned twice in six days and when we complained no one wanted to help at all. We ended up having to take our own rubbish out and request towels and toiletries. Even after requesting bed linen be changed it wasn't and to make matters worse check out took over 15mins. When asked upon checkout if we had any problems and I mentioned the low standard of housekeeping and assistance we received the lady at reception literally ignored me. She didn't even acknowledge my comment.

  • Stayed: December 2013, traveled as a couple
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1  Thank Jaime R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaysInnMetro, Operations Manager at Days Inn Vancouver Metro, responded to this reviewResponded January 6, 2014

I am sorry that our cleanliness and service were not up to our usual standards over the Christmas Holidays. We were extremely short staffed and it seemed that everyone who could make it to work had a cold. That of course is no excuse for my staff members not listening to your concerns. Thank you for choosing to stay with us and my apologies that we did not make your time in Vancouver more enjoyable. Sean Barrington, Operations Manager.

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394 - 400 of 754 reviews

Reviewed December 8, 2013

The first thing I noticed upon entry is the place is not disable customer friendly. Continental breakfast is mediocre. The building looks renovated with new breakfast area, bedroom furniture and headboards, I noticed the old 1970s steel heater unit still installed. Room smells musty because of the old carpet flooring, room is cold; not well insulated including the bathroom, bed sheets have dirt stains, bathtub is dirty; have worn out tub tapes, wireless internet connection is not consistent and unable to connect, front desk room service is bad. The only thing convenient about the hotel is room value and close to all food establishments in the area.

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Thank Andoycritique4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaysInnMetro, Operations Manager at Days Inn Vancouver Metro, responded to this reviewResponded December 15, 2013

I am glad that our location worked out so well for you and that our price was to your liking. I am sorry that our cleanliness for your room was not up to our standards. My Housekeeping Team usually does a good job but I will share your concerns with them. Thank you for bringing your concerns to my attention, we attempt to make improvements through our guest comments. Sean Barrington, Operations Manager.

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Reviewed December 4, 2013

  • Stayed: December 2013, traveled on business
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Review collected in partnership with Days Inn
1  Thank Susan C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
DaysInnMetro, Operations Manager at Days Inn Vancouver Metro, responded to this reviewResponded December 11, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 1, 2013

  • Stayed: November 2013, traveled solo
    • Value
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Review collected in partnership with Days Inn
Thank Simona S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
DaysInnMetro, Operations Manager at Days Inn Vancouver Metro, responded to this reviewResponded December 11, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed November 20, 2013

  • Stayed: November 2013, traveled with family
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    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Days Inn
Thank Vivian B
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
DaysInnMetro, Operations Manager at Days Inn Vancouver Metro, responded to this reviewResponded November 23, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed November 19, 2013

  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn
Thank Laurice M
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
DaysInnMetro, Operations Manager at Days Inn Vancouver Metro, responded to this reviewResponded November 23, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed November 18, 2013

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn
1  Thank Renee M
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
DaysInnMetro, Operations Manager at Days Inn Vancouver Metro, responded to this reviewResponded November 23, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Days Inn Vancouver Metro

Address: 2075 Kingsway, Vancouver, British Columbia V5N 2T2, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Room Service
Hotel Style:
Ranked #74 of 92 Hotels in Vancouver
Price Range: $57 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Days Inn Vancouver Metro 2.5*
Number of rooms: 66
Reservation Options:
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Also Known As:
Days Inn Vancouver Metro Hotel Vancouver
Vancouver Days Inn

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