We checked into our non-smoking room with a queen bed after traveling 15+ hours from the states. Once our luggage was organized, our room keys stopped working. The front desk told us this was an ongoing problem and gave us new keys which also did not work. She told us management would be in at midnight and "might be able to fix it, and might not." Not much of a guarantee. The only other queen room available was smoking which was definately not an option for us. Since we didn't want to wait til midnight for maintenance we were put into a room with 2 beds and a smaller TV. We were assured we would not be charged for the more expensive room. We asked if we could be put into a AAA member room because it was available with a queen bed, they told us we would be charged for that accomodation. If we booked well in advance and our broken key entry on the door was the hotel's fault, shouldn't they accomodate us to another room with the same or more specifications than we asked and not a downgrade? Also, if they were being so kind as to not charge us for the 2 bed room, shouldn't they be so kind and not charge us for the member room?
On observation of the hotel parking lot, there are less than 20 cars. I guess they are all staying in a queen room!
I saw a previous complaint was replied to by Randy, unfortunately he doesn't work here anymore. I'm hoping Veshna and/or Bill will find this review and allow their employees to better accomodate their guests.
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- Also Known As:
- Days Inn Vancouver Metro Hotel Vancouver
- Vancouver Days Inn