Staying at this guest house was an unpleasant experience right from the beginning.
As soon as I stepped in the door I was asked for my credit card--no greeting; the woman did not even give me her name (it was not the manager). Not exactly the warm hospitality promised on their website: "We are very proud of our warm hospitality with friendly and helpful staff always at hand."
I had e-mailed the manager a few days prior to my departure that I would be getting in early, but when I arrived at noon my room was still not ready despite check-out being at 11am. The previous guest had not yet checked out and was not even around. I was not given an apology and was asked to wait an hour (again, not very helpful, especially since check-in is supposed to be at noon) even though I was exhausted from my flight. I was not feeling well and just wanted to lie down. After I insisted, two women went up to move out the person's belongings and clean the room (don't know how much they could clean in 10 minutes).
I then had to lug my suitcase up the long staircase to the second floor. As soon as I lay down, however, the jackhammers started next door, so I got very little rest. I would wake up to jackhammers and heavy construction each morning around 7:30 (a new building is being constructed right next door). Not a pleasant beginning to the day. For that reason alone I would have chosen another accommodation, but there was no mention of the construction on Windsor House's website when I was researching Vancouver B&Bs in late July.
The bed was extremely uncomfortable as well, and the sheets, as far as I could tell, were not changed the entire 4 days I stayed. The one window in my room only opened a crack so they had a small fan in there. Good thing because the room had a musty odor.
The bathroom did not seem to be cleaned either as evidenced by the hairs on the floor and in the bathtub (I shared with one other room).
Breakfast was no more than adequate with terrible coffee and sparse fruit. The woman doing the breakfast never said good-morning to me and was generally unfriendly. I decided to skip the breakfast the last day and go to Whole Foods 10 minutes away where I could eat well and relax.
This accommodation deceptively advertises itself. It's definitely not a "grand Victorian manor." It's an old house with musty smells and old furniture. Also misleading was the mention of a guest computer and phone located downstairs in the living room. Both the free computer and phone were old and did not work well. The computer even broke down one day. There was a cordless phone you could take with you if you wanted to have a private conversation upstairs, but its battery life was very short (5 minutes or so).
The brochure they have at the B&B says it's 10 mins to Stanley Park--not true; 5 mins to Granville Island--not true; one block to major transportation--not true. It's about 3 blocks to the Sky Train, which goes to the airport or to downtown. It took me about 30 mins to get to Stanley Park by public transportation. I don't even think it would be 10 mins by car.
I've stayed in quite a few affordable B&Bs in Canada and the U.S. where my husband and I were treated excellently and ate and slept very well. This B&B, however, falls far short of the quality service and comfort that we've come to expect from a B&B.
- Official Description (provided by the hotel):
- Our thoughtfully restored Victorian Manor is also located in one of Vancouver's oldest heritage neighbourhoods, next to City Hall. Come and enjoy our B&B with majestic tree lined streets and lovely flower gardens. ... more less
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- Also Known As:
- Windsor Guest House Hotel Vancouver