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Hostelling International Vancouver Jericho Beach Hostel
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Reviews (100)
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Reviewed July 30, 2012

We stayed here as a family during the summer. It was very busy, with a large group having some sort of retreat. It was very loud with no apparent quiet time at night. People were running up and down the stairs, down the halls, slamming doors and having a late night party on the front lawn. We stayed for three nights and did not sleep at all. It was hell.
The location is fabulous if you are looking for beach and hiking and a bit of an escape from the city. We loved the location.
Our room was not clean when we came in, so we left for a while, returning in the evening. The floor had still not been vacuumed.
The staff was very courteous and they seem to work hard. It seems they are understaffed and not equipped to handle a larger crowd.
The kitchen with so many people there was understandably dirty. There was one toaster, plugged into the same power bar as two kettles, so getting a turn making anything was a bit tricky.
This is a good place if you want the location close to a nice beach. The sleep quality was terrible, which means we won't be back, given that basic shelter is what we are looking for.

Room Tip: not on the main floor - too noisy
  • Stayed: July 2012, traveled with family
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1  Thank lisa m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2012

We were here off season - so we were the only group here at this time. It is far from town - but close to the University. On the water, but the water isn't much to play in. Kitchen is spacious and well stocked, restaurant onsite. Staff was very friendly and worked with us on group rate. We were in small double rooms, which were nice and peaceful. Group rooms were large and ....not something I would want to be in, but I'm mid30s. the 20somethings were fine in there. Bathrooms were large and on every level and had plenty of outlets. Great fridge space.

  • Stayed: March 2012, traveled on business
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Thank Utahns_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2012

I was booked into HI Jericho by my tour operator and I wasn't happy. It is so far out of town and not even walking distance to restaurants. We had to eat at the cafe downstairs with a limited menu and a cook that did not want to take your order let alone make you anything (in between popping out for a smoke) took agessss to get our average meals. The setting was like an old mental hospital, very old and run down. Wouldn't go back

  • Stayed: June 2011, traveled solo
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Thank karinay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2011

Peaceful.. out of the center of the city and the beach is nearby.. But the staff are a horrendously miserable crew. If you are hoping to have an online conversation with anyone lasting more than an hour for a sentence or two this is the place to stay.

The woman serving breakfast in the cafe could not have had more contempt for the patrons if she tried. Throwing utensils in disgust, slumping shoulders at requests, audible sighs etc. Leave your problems and your life issues at home dont bring them to work when people are looking at traveling the world each morning.

The internet does not work at all here save but for a tiny space in the lobby.. The same place that 30 other people are trying to either log on or check in..

THe sneering snobberry of the housekeeping stafff was a marvel too.. a simple good morning results in a mumbled reply and averted eyes .. as though a conversation with a guest might infect their social standing.. All in all a beautiful facility ruined by a miserable staff whose idea of customer service can only be derived from their collective experience as prison guards and security guards

  • Stayed: July 2011, traveled solo
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3  Thank hammertour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HI-VancouverJericho, Manager at Hostelling International Vancouver Jericho Beach Hostel, responded to this reviewResponded May 3, 2012

Hi,

First, I must say sorry for the delay in my response. Secondly, I'd like to thank you for such an honest and insightful review.

Your review has since become part of our training material, and while I'm sorry that we certainly didn't meet your expectations (or mine) during your stay, we aspire to do better. I hope that your comments will help us to get there, since each new season we begin with new staff.

Shortly after your review, we began to make changes - changes in training and supporting our staff, and also changes to our operations. it became apparent that our cafe service was not meeting expectations, so we changed it. We changed the management, the menu, and most of the decor in the cafe to try and improve the services provided. Our cafe is now run by the North Shore Culinary School; a non-profit organization teaching students, who otherwise couldn't afford culinary training, the skills to re-enter the workforce. While I agree I'm biased, I really do think the quality of food and service in our cafe is now far greater than anything we've had before.

Our wireless situation is improving as we have made equipment and service provider upgrades, but we still realize that we must do more to meet the demands that we have been experiencing. We hope that this season, and with further guest feedback, we will finally find a more suitable solution.

Again, thank you for taking the time for your review.

Stephen Campbell
Manager

HI-Vancouver Jericho Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2011

I can't say enough good things about this place. Clean and friendly,!. Beds were clean and storage lockers were spacious. The beach was fantastic!!!!! So easy to access the gardens, the mountains and downtown, the public transportation in this city cannot be beat! The Vancouver Folk Music Festival is here ! http://thefestival.bc.ca/#

  • Stayed: July 2010, traveled with family
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1  Thank KYpicklepuss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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