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“The service is very good” 5 of 5 bubbles
Review of Robsonstrasse Hotel & Suites

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Robsonstrasse Hotel & Suites
Ranked #82 of 89 Hotels in Vancouver
Hefei, China
1 review
“The service is very good”
5 of 5 bubbles Reviewed July 3, 2010

As a foreign traveler there, I was impressed they patiently helped me with many problems.

  • Stayed August 2009, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank colahuang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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79 reviews from our community

Traveler rating
    18
    17
    9
    7
    28
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Tauranga
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed April 19, 2010

I thought it is a nice hotel. It was a good stay and I would stay again.
The Staff are helpful and the service good.
The room was very nice and the beds comfortable.

  • Stayed August 2009, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pacificgun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico
2 reviews
4 of 5 bubbles Reviewed March 24, 2010

Excellent location; friendly staff; good housekeeping and good value, and also secure.
We enjoyed walking around in Robson street commercial area. If you are taking a cruise this is a great option also because it is just a few minutes away from the ports

  • Stayed September 2009, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SueOnerom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario, Canada
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed March 11, 2010

Planning a return trip to Vancouver this year bought back some unpleasant memories of the last time I was there and staying at the Robsonstrasse. We arrived with reservations for two adults and three children (10, 13 and 16), and when they saw the children we were told that two were over twelve and not children, so the price would go up by about $40. That brought the price up to the level of better hotels, so we asked to cancel and were told no. The compromise was that we stay and pay full price for two nights out of four. As we looked for another place we found that most places were booked up, so we were being held there even though they probably could have filled the room. We were told most hotels define adults as twelve years old, which is not true in North America. We left Vancouver as soon as we could, and stayed at a nice Holiday Inn in Vancouver North.
The room was clean, and mostly maintained (one broken chair). The "kitchen" didn't have a stove, and the kitchenware was locked up. We asked for access to cookware and for a working telephone. They said they would take care of it, but didn't. The common areas were OK but cluttered with laundry, and deliveries most of the time. The parking was free, but we had to deal with the front desk each time we wanted to get in. It is well located for night life, but the neighbourhood was a little hectic for me.
I would have called the Robsonstrasse an average two star hotel , but since it was expensive with bad service, I am calling it poor.

  • Stayed July 2007, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank step_ott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robsonstrasse, Manager at Robsonstrasse Hotel & Suites, responded to this review, March 20, 2010
I have read the comment date March 11,2010 as "Not good Value"
I do appreciate and value all comments that can help us to better understand our guests needs. In particular, this family stayed with us in July of 2007 during the Vancouver Celebration of Lights festival and has recently decided to comment in March of 2010. When this guest made a reservation on line, the policies were clearly stated - all room rates are based on double occupancy and children under 12 years of age stay for free. The 2 teenagers were considered as adults and were charged accordingly. The guests had a change of mind and decided that downtown Vancouver was a little too expensive for them and as such, we compromised by shortening their stay length by 2 nights.
The Robsonstrasse Hotel & Suites has a 3.5 star accredited Canada Select and has a Tourism BC approved rating. We continuously, revisit our hotel policies based on reviews and try to regulate them based customers reactions and opinions. The issues regarding the cookware - I found reference notes, that the guest did receive items requested.
This complaint was regarding a stay in 2007 and since that time we have added stoves to certain room types, but our customer satisfaction is still our leading objective and we are always delighted to view all comments as constructive and will continue to implement changes based on comments we hear on Trip advisers or in person feedback.
Thank You
Ashif Halani
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Vancouver hotels

san francisco
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5 of 5 bubbles Reviewed March 2, 2010

We stayed there and had a great time, loved the staff!

  • Stayed January 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
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Helpful?
Thank doctordilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MTL
1 review
5 of 5 bubbles Reviewed February 28, 2010

Nice hotel with nice,clean and comfortable rooms.Really good location.Excellent management.

  • Stayed January 2010, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GagneA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed December 18, 2009

The exact same thing happened to me as UnhappyOlympicGuest .
You cannot speak with a live person regarding your problem and they even stopped replying to my emails. I had to contact the credit card company to get the money back.
It took 1 1/2 months to recover this. Not only this, it only left me a few months to find other accomodations for the Olympics.

  • Stayed December 2009
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Notahappycamper100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robsonstrasse, Manager at Robsonstrasse Hotel & Suites, responded to this review, February 26, 2010
I have read, all the complaints regarding the 2010 Olympic bookings. I submit to you all, that there are many other hotels that have had similar issues regarding the 2010 Olympic reservations.
I have, in fact , had the pleasure of meeting with many of the guests that have read the Trip Adviser comments yet still stayed at our establishment, either to give the hotel the benefit of the doubt or out of shear necessity. These guest upon their departure at the end of their stay left with a positive feedback and they mentioned to me personally, that they enjoyed their stay with us and would gladly become return guests. To all who will be reading the many negative comments posted.Please realize that customer satisfaction is always our business priority and we shall always strive to achieve and maintain this with all our guest, however,some cannot be persuaded. The only comment I can make is, see for yourself. Please see for yourself. Stay a minimum of 1 night and judge for yourself and tell me personally about your stay with us
Your sincerely
Ashif Halani
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Robsonstrasse Hotel & Suites

Property: Robsonstrasse Hotel & Suites
Address: 1394 Robson St, Vancouver, British Columbia V6E 1C5, Canada
Location: Canada > British Columbia > Vancouver > Robson Street
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites
Hotel Style:
Ranked #82 of 89 Hotels in Vancouver
Price Range (Based on Average Rates): $
Hotel Class:2 star — Robsonstrasse Hotel & Suites 2*
Number of rooms: 48
Official Description (provided by the hotel):
Tourism BC approved non-smoking boutique hotel in downtown Vancouver. We offer a variety of different room types from business traveler, corporate, employee, families, relocation, extended stay apartments for month to month stay length. All room types are equipped with microwave and mini fridge and all short term, extended stay units have full kitchens that include stove, microwave, mini fridge and dishes. ... more   less 
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Also Known As:
Robsonstrasse Hotel And Suites
Robsonstrasse Hotel Vancouver

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