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“Filthy rooms”

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Empire Landmark Hotel and Conference Center
Ranked #67 of 90 Hotels in Vancouver
West Kelowna, Canada
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Filthy rooms”
Reviewed June 30, 2014

On my latest visit to vancouver of which I've been to many times to see lots of shows so we've stayed in lots of different hotels in the city this one however was the most dated I was quite taken back when I entered our room it really was disappointing everything looked and appeared dirty and the ceiling Walsall flaking probably caused by a leaking toilet upstairs I certainly wouldn't recommend this hotel to anyone I know I thought we paid a lot of money at160 bucks a night all I expect when I check into a hotel is for the room to be of a certain standard and this didn't come close never again landmark empire

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,251 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (295)
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English first
Mumbai (Bombay), India
Level Contributor
53 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed June 27, 2014

Stayed here for 3 nights in 2nd week of June. The rooms are nice and decent and the view from the higher floors is breath-taking. The location of the hotel is also very good.

However the restaurant, Cloud 9 at the top floor has some very rude staff. They just didn't understand that they were in the hospitality industry and that kind of attitude just can't be tolerated. We asked for some water and the staff rudely pointed out to a table and said it's there....

Would I stay here again? I guess not. At the price that they are charging, I do believe there are other options in Vancouver.

Room Tip: If you have to stay here, for sure take the rooms on the higher floors. They are worth it.
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shreyance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Vancouver hotels

Calgary, Canada
Level Contributor
102 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed June 22, 2014

My wife and I have just returned from a 6 day trip to Vancouver and we stayed at this hotel, which is very conveniently situated on Robson Street in the West End of the city. We were lucky enough to get a room on the 25th floor facing out NW overlooking the inlet, Stanley Park, English Bay and out of the other windows, North Vancouver, Canada Place and the marina.

The room was clean and had a fridge and coffee maker, which were very useful. The bathroom could use a little updating, but the shower was powerful with plenty of hot water and the towels soft and fluffy.

Two things that would need to be looked at in our room (2504) is the air-conditioner, which appeared not to work, and was pumping out hot air no matter what temperature the thermostat was set to. It wasn't too hot when we were there, but in the upcoming summer months it will need to be fixed. The other issue that we thought might need to be looked at is the beds - my wife and I both found them to be a little too firm but we walked so much during our stay, we fell into them at the end of the day regardless.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris_Skelton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed June 22, 2014

We stayed here for 5 nights, got a decent price. Location is fantastic, walking distance to Stanley Park, the seawall north and south and shopping/restaurants. There was a Safeway nearby as well.
Room was pretty good, we had a fridge and coffee maker, 2 beds which were a little hard but after a day's walking I didn't care!
shower was good and powerful, fluffy towels, the hardware such as the sink could do with replacing and a lick of paint would be good but those are the only negatives.
We had a room on floor 25 on the corner so could see the bay and Stanley Park to the West/SW and Coal Harbour to the North. The views were spectacular.
We did visit Cloud 9 bar and restaurant on the last night, it was a good sunny night and the views were even more wonderful but we thought it somewhat pricey so did not stay.
Safeway was down the road, there were many bike rental shops and lots of places to eat or buy picnic things if you wanted
All in all a good find

Room Tip: we were on 25 floor
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank jacquirs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pune
Level Contributor
81 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed June 20, 2014

Hotel is located in downtown on the lively Robson Street, just a few minutes walking from many restaurants and shopping. It is 42 stories high and we were on the 19th and yet had amazing views of the city, and the sea. There is a revolving restaurant at the top which has spectacular views in the night. The Room was clean, size good, beds comfy, with all amenities and a balcony. The staff was helpful. Overall great stay in the heart of Vancouver.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shankyt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anchorage
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 19, 2014

We checked in to find maintenance issues in first one room then the other. These issues included broken sliding glass door latch, broken bed frame, cracked and patched shower wrap, perfumed rooms (hide musty smell?), dusty balconies, noisy air conditioner with dusty fan cover. Outdated decor does not have to be dusty even if it shows wear. Sheets and towels were clean.

Room Tip: Go to The Burrard a few blocks over.
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  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marta M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seattle
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 13, 2014

Booked the night before on Hotels.com, we were just looking for somewhere to stay for 1 night. Very pleasantly surprised, clean spacious lobby, easy parking for only $15.00, small but tidy room. Great location, and wonderful late night drinks at the 42nd floor Cloud 9 which made a full rotation in 75 minutes and offered beautiful views of all of Vancouver. I would stay here again in a heartbeat!!

Stayed June 2014, traveled with friends
Helpful?
1 Thank barbdemuri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Empire Landmark Hotel and Conference Center

Property: Empire Landmark Hotel and Conference Center
Address: 1400 Robson St, Vancouver, British Columbia V6G 1B9, Canada
Location: Canada > British Columbia > Vancouver > Robson Street
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #67 of 90 Hotels in Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Empire Landmark Hotel and Conference Center 3*
Number of rooms: 358
Reservation Options:
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Also Known As:
Empire Landmark Hotel Vancouver
Empire Landmark Vancouver

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