Advertised as downtown but actually in West Vancouver, a residential area a long walk from downtown. We had a tiny room where the wifi, electrical outlet and coffee pot didn't work. Lots of water stains on walls and ceiling. Lobby is strangely arranged with only two agent desks hidden behind columns with no room for the many many people lined up to book in or out. Did have a fridge and nice view. Staff were not professional nor friendly. Maid opened our door at 8am, our room was right next to the staff elevator and staff were very loud very early in morning. Porters were rude and irritable. No staff could problem solve, particularly with the wifi which we really needed. It looked like a good price but given the problems, it iwas very overpriced.
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- Also Known As:
- Empire Landmark Hotel Vancouver
- Empire Landmark Vancouver