We enjoyed the hotel's location in the heart of downtown Vancouver, and got a good rate at the Century Plaza so I was optimistic (while not expecting a 5 star hotel). It was a quick walk to the boats to Granville Island and a nice 15 minute walk to Canada Place. Check in/check out was easy with no problems. The staff was very friendly and the lobby is cheerful, modern and clean. Unfortunately, once we got to the room, the positives ended.
The slow, tiny elevator took us to a dark hallway and tired, outdated room. The decor was ... non-existent. We got the 1-bedroom suite with a kitchenette and the bedroom bed was fairly comfortable but the pull-out sofa should not rightly be considered a bed--lumpy, dirty, saggy, disgusting piece of furniture. The linen quality was poor. The windows provided no insulation whatsoever. Our room on Burrard was so noisy that I kept thinking the windows were open when they weren't. Note that the hotel is next to a hospital, so the siren noise runs all through the night. Thank goodness for the "sleep machine" app. The bathroom was serviceable but the shower jumped from scalding hot to ice cold and never settled on a temperature. Housekeeping didn't wash the dishes in the kitchenette, which we thought was odd. I also had a terrible experience on the phone when I tried to confirm my reservation the week before.
Again, everyone (aside from the phone) that we encountered was very friendly so I feel bad rating this property so poorly. But the room was just plain awful. Now I know why we got the good rate. Not recommended.
- Official Description (provided by the hotel):
- The Century Plaza Hotel & Spa is a landmark destination hot spot right in the centre of downtown Vancouver. From its award winning amenities including a world class spa and comedy club, to the kitchen equipped suites featuring spectacular ocean, mountain and city views, the family owned and operated Century-Plaza Hotel & Spa has implemented sustainable practices such as its 'Green Initiative' Program as well as the 100% Chemical Free Commercial Cleaning System reducing our carbon footprint to provide guests with the wonderful home away from home ambiance. ... more less
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- Also Known As:
- Century Plaza Vancouver