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“Enjoyed the stay”

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Holiday Inn Vancouver Centre
Ranked #37 of 92 Hotels in Vancouver
Certificate of Excellence
vancouver
Level 5 Contributor
81 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Enjoyed the stay”
Reviewed December 29, 2012

The family stayed one night and enjoyed it.
We had a gift certificate and were trying the reservation number to make reservations at 8am on a weekday, and the phone just rang endlessly. I called the hotel directly and they kept transferring me to the reservation line that went to someone's personal voice mail. After trying 3 times, i called the hotel and told them of my frustrations and shock that there was no one answering the toll free reservation line, as for a hotel chain like the Holiday Inn, you would think some one would be interested in taking reservations. Anyway, the hotel staff booked me in and offered the free upgrade for the inconveniece.

It was a pleasant surprise on check in to be offered complimentary breakfast vouchers for the inconvenience too!
The rooms were nice with amazing views. We did some holiday shopping, with major stores close by. There are so many restaurants to choose from too.

We used the pool/exercise room and enjoyed that too. Wish they had a hot tub though.

All in all, a very nice stay.
We didn't have a car so didn't have to pay the $18 for car parking.
The breakfast was good, with plenty of choice. The servers were ready to help.
We would stay here again, given the opportunity.

Room Tip: Top floors with views of the English Bay
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank vancouverpatel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny H, Front Office Manager at Holiday Inn Vancouver Centre, responded to this review, January 9, 2013
Dear Guest,

Thank you very much for choosing the Holiday Inn Vancouver Centre, and thank you for your feedback on your experience with our central reservations office. We would certainly contact our head office and report the issue that you experienced.

We are glad you enjoyed your stay with us and do hope to see you again in the near future.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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694 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (193)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Victoria, Canada
Level 6 Contributor
341 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
Reviewed December 22, 2012

This hotel is situated very near Vancouver General Hospital so we booked it when we had to have a procedure done there recently. The front desk and lobby are clean and welcoming. We were greeted immediately and our reservation was found quickly and efficiently. Our room was spacious, clean and comfortable. It has been recently up-dated and was very nicely decorated. The bathroom is also clean, up-dated and very nice.
The room was quiet with only minimal road noise during the night. I would definitely stay there again.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny H, Front Office Manager at Holiday Inn Vancouver Centre, responded to this review, December 27, 2012
Dear Linda H,

Merry Christmas! Thank you for staying with us. We are glad to hear you had an enjoyable stay. As you mentioned, our hotel just had a $12M renovation, completed in October, 2012. Everything in the guest rooms and public areas are completely redone. We are also happy to hear that you liked our decor. If there is anything that we can do to make you rate us 5/5 in the future, please do not hesitate to let us know, as your comments are very valuable to us.

Happy Holidays,

Danny Huang
Guest Services Manager
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glassviolin
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 2, 2012

I was looking for an inexpensive hotel near Vancouver General Hospital. I got a great rate at Holiday Inn, and figured 3 stars probably makes it at least clean.
Wow, what a surprise! This place is not only clean, but newly renovated and kinda swanky for a 3 star hotel.
My room on the 15th floor (standard room) had a great view of false creek and downtown. Bathroom was clean and modern. Bed very comfy.
The buffet for breakfast is $12.95 and includes coffee/tea, eggs, bacon, sausage, hashbrowns, cereal, fruit, toast, packaged pastries, yogurt. It was decent (not fantastic, but decent).
Indoor pool was basic (for doing laps, not for playing) but clean and modern.
Staff were very friendly.
I would highly recommend this hotel for an inexpensive (but very comfortable) stay in this part of vancouver.

Room Tip: Ask for one with a view!
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  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank glassviolin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny H, Front Office Manager at Holiday Inn Vancouver Centre, responded to this review, December 3, 2012
Dear glassviolin,

Thank you for choosing the Holiday Inn Vancouver Centre. We are glad you enjoyed your stay with us. Although we are only rated as a 3 and a half star hotel, our dedicated staff do provide a 5-star service. As you mentioned, our hotel is newly renovated, this include all guest rooms and public areas. Please do not hesitate to let us know if you have accommodation needs in the future, our friendly reservation staff would be happy to assist you.

Best regards,

Danny
Guest Services Manager
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Calgary, Canada
Level 4 Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed November 29, 2012

Just spent 4 days at the hotel... staff are great, location works very well for downtown or Granville island or shopping malls...everything very close and easy to get to. Hotel always brings us back as the place we like to stay in Vancouver..

Room Tip: nice and close to venues downtown for shows, games or concerts
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ron Lynn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny H, Front Office Manager at Holiday Inn Vancouver Centre, responded to this review, December 3, 2012
Dear Ron Lynn W,

Thank you for once again choosing the Holiday Inn Vancouver Centre as your ideal accommodation in Vancouver. As you mentioned, we are indeed close to many shopping malls and tourist attractions. We look forward to see you again in the near future.

Best Regards,

Danny
Guest Services Manager
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Canada
Level 4 Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed November 19, 2012

My wife and I enjoyed this hotel. The renovated room looked very much like a Westin hotel room except with a smaller bathroom. We had a room on an upper floor, west side of the hotel and the view out to the ocean and western islands off the coast of Vancouver was absolutely awesome.

Service was fine and I particularly liked the refurbished (new) elevators with some great technical gadgetry.

The area of Vancouver the hotel is located in is exceptional. Close to downtown. But what is most remarkable is the amazing array of great restaurants, coffee shops, pubs to choose from in very close proximity, including our favourite- The Banana Leaf, a Malaysian restaurant just steps away.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Finetraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny H, Front Office Manager at Holiday Inn Vancouver Centre, responded to this review, November 27, 2012
Dear Finetraveller,

Thank you very much for choosing the Holiday Inn Vancouver-Centre and for sharing your experience.

I am very glad to hear that you enjoyed your stay with us as well as our beautifully renovated rooms, stunning water and city views and modern elevators.

I am also happy to know you have appreciated our very convenient and vibrant location.

Thank you very much for all your wonderful comments.

I look forward to welcoming you back to the Holiday Inn Vancouver-Centre on your next visit.

Kind Regards,

Danny
Guest Services Manager
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Raleigh
Level 3 Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 16, 2012

Great service from all staff, great parking deck, wonderful room, pretty good breakfast options (although buffet doesn't vary so it can be a little repetitive), great view. This hotel is a strong contender for my return visit in January.

But the wired and wireless internet is awful and unreliable. There's a different wireless network per quadrant on the floor, so if you connect to wifi in the lobby, you have to select a different network once you get to your room. And it's not just selecting a network; you have to make a confirmation via the browser. And your session drops without warning; even if you're wired!

Room Tip: Try for a higher floor, 12th or higher, for the better view.
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank ccopello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny H, Front Office Manager at Holiday Inn Vancouver Centre, responded to this review, November 27, 2012
Dear ccopello,

Thank you for choosing the Holiday Inn Vancouver-Centre and for taking the time to write about your experience.

We are honoured to hear you enjoyed our great service from all staff as well as our newly renovated hotel.

We are sorry to hear that you had internet connection issues during your stay. In order to divert traffic, we setup wireless routers in different locations to cover the entire hotel.
I believe you will be glad to hear that we are currently working on developing a better network with higher internet speed with our internet provider and our management company.

I look forward to welcoming you back to our hotel in January.


Regards,
Danny Huang
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caramel1959
Level 5 Contributor
65 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 13, 2012

We stayed a couple of nights here and found it really convenient. The Skytrain station is close as were several restaurants and a pub! Plenty of parking (fee). Room was large, comfortable and clean.
Best bit was the brekky buffet though. We often do a big brekky and then eat light for the rest of the day - on holidays and driving around doesn't really make for a huge appetite. The brekky here was extensive - cereals, yogurts, fruit, hot food (eggs, bacon, sausages, tomatoes, hash browns), and then there was this amazing little machine that popped out pancakes!! Loved it - and all for $12.95! An absolute bargain.
Would thoroughly recommend this place.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank caramel1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny H, Front Office Manager at Holiday Inn Vancouver Centre, responded to this review, November 21, 2012
Dear caramel1959,

Greetings from the Holiday Inn Vancouver Centre. Thank you very much for taking the time to complete a review. We are extremely proud to hear you enjoyed the breakfast buffet. We have recently added the new pancake machine as part of our breakfast buffet.
We are also happy to hear you enjoyed our newly renovated rooms as well as enjoyed the location of the hotel. With the access to the local Skytrain station, the hotel’s location is a perfect hub to get to not only downtown but also allows easy access to the West Broadway corridor.
We look forward to assisting you again the future.

Regards,

Danny Huang
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Vancouver Centre

Property: Holiday Inn Vancouver Centre
Address: 711 West Broadway | @ Heather Street, Vancouver, British Columbia V5Z 3Y2, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver > Shaughnessy , Fairview
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#34 Business Hotel in Vancouver
#36 Romantic Hotel in Vancouver
#45 Family Hotel in Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Vancouver Centre 3*
Number of rooms: 193
Official Description (provided by the hotel):
The Holiday Inn Vancouver-Centre Hotel (Broadway) welcomes you to vibrant Vancouver Canada. Our newly renovated hotel's location is convenient to Vancouver International Airport (YVR) and the Pacific Central Train Station, as well as the Canada Line SkyTrain Station.From business to leisure, you will find a variety of attractions and landmarks near our hotel such as Granville Island, Science World, Stanley Park, Vancouver Aquarium, University of British Columbia, Vancouver General Hospital, City Hall, Chinatown, Rogers Arena, BC Place Stadium and much more!All of our guestrooms feature contemporary décor, complimentary high speed wireless internet, coffee maker, iron and ironing board, hair-dryer and a large working desk with an ergonomic chair for your comfort. With 5,700 square feet of meeting space we can accommodate events from 15 up to 300 people. Our professional and experienced catering staff members will attend to every last detail of your small meeting, large conference, or wedding and social function, so that you can sit back and enjoy your event. Unwind at our refreshed Stages Bistro & Lounge while you enjoy our new menu selection or stay active at our upgraded fitness centre, indoor swimming pool and 24 hour business centre.Start making plans for your next stay to relax and settle in to a whole new look. We look forward to welcoming you to Vancouver and the Holiday Inn Vancouver-Centre! ... more   less 
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Also Known As:
Holiday Inn Vancouver Centre Hotel Vancouver
Vancouver Holiday Inn

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