We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great spot - service just okay”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Vancouver Marriott Pinnacle Downtown Hotel
Ranked #26 of 92 Hotels in Vancouver
Certificate of Excellence
GreenLeadersSilver level
Reviewed July 22, 2013 via mobile

The front desk and concier Staff was not overly helpful. Beds are doubles not queens! Location is ideal if cruising! Just a short walk from SKYTRAIN and crise port. Restaurants open again but we didn't try it.

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank sarahabrams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (1,909)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,115 - 1,121 of 1,909 reviews

Reviewed July 21, 2013

The best part of this hotel is the location downtown and we were lucky enough to have a room on the harbor side so the view was pretty cool too. Please note that the lobby and restaurant are under construction right now but there are plenty of places to eat near by within walking distance.

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Donna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VanMarriottPinnacle, General Manager at Vancouver Marriott Pinnacle Downtown Hotel, responded to this reviewResponded July 29, 2013

Renovation of our lobby restaurant & bar is now complete! We have heard many comments from our guests of how much they love our new space and menu. Please come visit us again when you are in Vancouver! Regards, Joann Pfeifer, General Manager, Vancouver Marriott Pinnacle Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2013 via mobile

Lovely location right in downtown near the convention centre between Gas town and Stanley Park. Their logo should be the customer is never right especially from rather Superior Reception staff. Toilets are accessible but not disabled friendly not easy to get a wheelchair in,
reception manager not even aware of the difference.
New restaurant but buffet not accessible very easily and although plenty of staff not readily available or offering to help.
New lobby bar and restaurant opened this weekend. Very nice and now a refurb of the bedrooms would make it a much nicer hotel.

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank DaveyD66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2013

My family of four stayed at this hotel for three nights while on holiday (vacation) in Vancouver. The hotel staff was friendly. The beds were very comfortable. The bathrooms are very large for a hotel. The location was great. Curtis was especially helpful in helping us book activities around the city (Curtis was the best, as the others that were there when he wasn't didn't seem to have as much knowledge as he did). We were on the 27th floor with great views of both the city and the harbor. We were a short walk to the waterfront of the habor and Canada Place or a short cab ride to Gas Town and other places.
We ate at the restaurant a couple of times. It was a little pricey, but it was something we expected. The service was great and the food was good. We enjoyed setting on the balcony while eating one night. Although a temporary location, it was a pleasant experience.
My husband and children used the pool and gym. The only negative comment I have is toward the gym staff. My 17 yr old (almost 18 yr old) daughter was exercising on one of the bikes and was told she needed her parents with her to be able to use the gym. I thought this was a little extreme for her age and her ability to correctly use the equipment. Guess I should have sent her down with ID in hand, as I don't feel I should have to monitor her while exercising.
We used points to stay here so I can't really comment on the value.
We will stay here again if we are ever in the area.

  • Stayed: July 2013, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Crystel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VanMarriottPinnacle, General Manager at Vancouver Marriott Pinnacle Downtown Hotel, responded to this reviewResponded July 29, 2013

Dear Crystel, I would like to extend my apologies for your daughter's experience in our health club. For the safety of our guests it is recommended that children under the age 16 be supervised. My apologies once again for the confusion. I am glad to hear you've enjoyed the convienence of our location, as well as the product and services provided by our team. Your comments regarding Curtis have been shared with him and his managers. Thank you! Kind regards, Joann Pfeifer, General Manager, Vancouver Marriott Pinnacle Downtown.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2013

Myself, my wife and our children aged 7 and 4 truly had a great time at this hotel. We live in the city and decided to have a Father's Day Eve celebration by spending the night as a family at the Pinnacle.
We enjoyed the pool (and the water toys provided to the kids), the sauna, hot tub and steamroom. Our room then became a movie theatre and we enjoyed perfect end to a relaxing family vacation right in our own city.

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank billykidd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VanMarriottPinnacle, General Manager at Vancouver Marriott Pinnacle Downtown Hotel, responded to this reviewResponded July 29, 2013

What a great idea to getaway in our own city, and it is certainly our pleasure to have you and your family with us! Regards, Joann Pfeifer, General Manager, Vancouver Marriott Pinnacle Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2013

I am truly appalled by some of the scalding reviews that this property has received during it's improvements. The Associates and its Management have gone above and beyond to make their Guests happy and comfortable. I personally like the Restaurant on the 3rd floor since it eliminates the 'fishbowl' effect being at street level, and though temporary, the outside Veranda is incredible this time of the year with a view of the water and the Olympic Flame. As for the pretentious Guests, what do you expect this Hotel do? Shut down during renovations? Vancouver is a 24/7, 12 months a year City. It does NOT have time to stop, and I applaud the Management and it's staff for doing the job they have done. They have attempted to provide every amenity possible during this temporary time of....inconvenience.
I would not hesitate returning and look forward to the new Restaurant/Bar area, and will be sympathetic to their continued improvements. Hospitality would be an....understatement!
Kudos to the entire Front Desk Staff, Restaurant Staff, Housekeeping, and ....Management!

Room Tip: North and West Side.....High Up!
See more room tips
  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Danny5k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2013

We stayed here for the 2013 International Kiwanis Convention. It is just a couple blocks walk to the convention center and there is a lot of access within a few steps of this hotel. The hotel was undergoing renovation for its restaurant and bar so they had a temporary set-up in place. It was a little awkward, but I think that the staff did the best they could with a less than ideal situation. The food was pretty good but overpriced as you might expect from a hotel. Luckily there were probably a dozen or more food trucks with a couple of blocks that were economical and delicious options. The hotel itself was beautiful and kept very clean. Our room was cleaned and made every day and the maid even fulfilled special requests. Housekeeping was excellent and we really felt cared for by them. My husband was able to get free WiFi with his Marriott credit card membership. The room itself was not large, but with such expensive real estate in Vancouver I wouldn't expect that, but it sis satisfy out needs with a king size bed, a large desk, a TV cabinet that had a cooler and some drawers, a good size closet, a chair and ottoman, and bedside tables on each side. The view was of more buildings, but at night with the sheers closed they were beautiful. The sheets were soft and the bed was comfortable. The toiletries were really nice smelling too.
I really liked this place and would stay here over and over again. I think I would move in actually.

Room Tip: The higher the better.
See more room tips
  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jessica R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VanMarriottPinnacle, General Manager at Vancouver Marriott Pinnacle Downtown Hotel, responded to this reviewResponded July 22, 2013

Glad to hear you've enjoyed your stay with us - your home away from home. Regards, Joann Pfifer, General Manager, Vancouver Marriott Pinnacle Downtown.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Vancouver hotels
Gastown
Delta Hotels by Marriott Vancouver Downtown Suites
Downtown
Coast Coal Harbour Hotel by APA
Robson Street
The Westin Grand, Vancouver
Show Prices
Show Prices
Show Prices
West End
Residence Inn Vancouver Downtown
Downtown
Hyatt Regency Vancouver
Hyatt Regency Vancouver
#27 of 92 in Vancouver
3,848 reviews
Downtown
Executive Hotel Le Soleil
Executive Hotel Le Soleil
#10 of 92 in Vancouver
1,685 reviews
Show Prices
Show Prices
Show Prices

Been to Vancouver Marriott Pinnacle Downtown Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Vancouver Marriott Pinnacle Downtown Hotel

Address: 1128 Hastings St W, Vancouver, British Columbia V6E 4R5, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Green Hotel in Vancouver
#17 Luxury Hotel in Vancouver
#18 Family Hotel in Vancouver
#22 Business Hotel in Vancouver
#29 Romantic Hotel in Vancouver
Price Range: $188 - $625 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vancouver Marriott Pinnacle Downtown Hotel 4*
Number of rooms: 438
Official Description (provided by the hotel):
The awe-inspiring North Shore Mountains set the stage for a wonderful stay here at Vancouver Marriott Pinnacle Downtown Hotel, a top choice among hotels in Vancouver, BC. Located in the heart of Downtown Vancouver, we are steps away from the Cruise Ship terminal and the Vancouver Convention Centre. We welcome business and leisure travellers to our waterfront hotel, which is a premier choice for Downtown Vancouver hotels near dining, entertainment, and more. With beautifully designed accommodations and first-class service, you will thoroughly enjoy a comfortable stay with us. Most of our rooms offer excellent views of downtown Vancouver, or of Coal Harbour and the mountains. At our Showcase Restaurant and Bar, you will be able to find exceptionally delicious West Coast cuisine. Showcase is the place where locals and our hotel guests feel at home while they are discovering new fare and new experiences. Stay with us! Our Vancouver waterfront hotel offers an exceptional experience for a business or leisure visit to Vancouver, British Columbia, Canada. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotels.com, Travelocity, Priceline, Cancelon, getaroom.com, TripOnline SA and HotelQuickly so you can book your Vancouver Marriott Pinnacle Downtown Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Vancouver
Vancouver Marriott

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing