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“Ditto to other reviews -- great hotel, great location”

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Vancouver Marriott Pinnacle Downtown Hotel
Ranked #26 of 89 Hotels in Vancouver
Certificate of Excellence
GreenLeadersSilver level
Orleans, Ontario
Level Contributor
103 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
“Ditto to other reviews -- great hotel, great location”
4 of 5 bubbles Reviewed February 4, 2013 via mobile

Stayed at this Marriott for two busy nights and days in late January. The location is ideal for downtown meetings and most events/meetings were within walking distance. The hotel lobby is welcoming, big rooms, nice 24-hour gym, WIFI throughout the complex and great meals (but at hotel prices) in the main restaurant. The bar area is also great for end-of-day relaxing. Front desk staff were friendly and knowlegable of local attractions, restaurants, distances and times to walk or whether the skytrain or cab was the best option. Will stay here again on trips later this spring.

Stayed January 2013, traveled on business
Helpful?
Thank WJR-041
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,711 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (457)
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Kamloops, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed February 1, 2013

In Vancouver for a four day weekend; first time staying downtown. Hotel well situated for a variety of excursions. The staff were pleasant and very helpful, especially Curtis at the Concierge Desk. Our daily excursions were a success with his guidance.
Had a great rest as the bed was very comfortable. The housekeeping staff were wonderful; we had some requests which they complied with throughout our stay.
Great to have the water close in proximity; enjoyed the walks along the shore. Unexpectedly had a partial view of Burrard Inlet from our room.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PatricaE51147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
81 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed January 29, 2013

Marriott is a clean, reliable, mid-tier hotel product. I had expectations, and this property exceeded them. Any negative points in this review are meant as constructive, as I would stay there again without hesitation.
From point of check-in the agent on duty was excellent, a great balance of efficient check-in, and personable interaction and she did a great job overall. I found the door staff and front desk staff to be excellent.
The room they first assigned me was adjoining which I have learned doesn’t work for me as I don’t feel like listening to the adjoining room. The front desk was great at accommodating me, and changing my room with no hesitation.
My room was clean and comfortable. The bathroom however was poorly designed. Like most hotels with this configuration of a shower and a tub neither ends up being done justice. The tub is small and pointless unless your 5’2” or less, and the shower in this type of bathroom is good for a year after that the small tiled floor begins to look like a discoloured high school gym washroom, and the caulking in the bathroom as it gets older pulls away letting in the black mold stains. It’s not that it’s not clean, it’s just a poor design for a bathroom that doesn’t wear well.
The housekeeping was fantastic in the hotel. After 17 years in the hotel business at the Four Diamond level (I am no longer in the hotel business), I look for something wrong even if there isn’t something wrong. Everything was spot on. Even down to the little details.
The staff made this place. The door staff was beyond friendly, and the desk staff were friendly, well trained, and personable. Even a houseman was beyond accommodating. Somebody is doing something right at this hotel.
What I would give as advice is that the food and beverage service (which I did not use) came across as very bland (which is why I didn’t use it). The lobby needs new furniture as the current configuration doesn’t add value or presence. There are also a few preventative maintenance issues in the lobby such as buckling fabric behind the front desk on the panels, and wooden millwork by the elevators which needs refreshing.
Overall, I really enjoyed my stay. I will definitely be back.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BigHotelGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roswell, GA
Level Contributor
141 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 bubbles Reviewed January 28, 2013

We are here in Vancouver for two weeks on a business trip. I wish we were spending the entire time at the Pinnacle. We booked here for the first night using points due to the fact that this first night was not covered by the event. Even before our arrival the Front office Manager contacted us to let us know that they were anticipating our arrival and to see if we had any special requests not already in our profile. (Being Lifetime Platinum Elite has it's perks sometimes) I emailed him back to ask about his recommendations for some Japanese specific types of eateries. He was very helpful and sent us a list of some places that he recommended we try. Upon our arrival, we were warmly greeted and informed that they were putting us in a large corner room with a view of the harbor on the 26th floor!! What a glorious view!!! The room was spacious, lovely and comfortable and even laying in bed, we were looking out at the harbor and beautiful mountains in the distance!!! One of the most fascinating parts of the view, was the Float Plane facility located just outside the Vancouver Convention Center and Vancouver Place. We just loved watching the float planes taking off and landing!!!
Before I forget...the bed was very comfortable, the bathroom was spotless and sparkling with a glass enclosed shower and soaking tub. We both decided it was the nicest and best place we have had the good fortunate to stay!! Not only is this a great place, it is also a terrific location in walking distance to a gazillion eateries, shopping and things to do. I so wish this event was taking place about 2 or 3 months later so that the whales would be here. If you plan to be in Vancouver, you should definitely stay here!!!

Room Tip: Book a Harbor View corner room as high up as you can get!!!
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank carybenn53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas
Level Contributor
179 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed January 24, 2013

The staff were incredible. The location is fine. The room was so heavenly. The result, we booked and extra night and upgraded to boot. If I am fortunate to return to Vancouver I will most certainly be loyal to this fine place and people!

Room Tip: The views are incredible, the higher the room the better the view. I don't often spend much time...
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shortysboyKansas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
45 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed January 24, 2013

This hotel has a perfect location if you are into walking and exploring the sites of Vancouver. The location really can't be beat. Its a short walk to the boardwalk where you can rent bikes to ride around the park. It is also a 3-4 blocks from the main drag where you can explore lots of shopping and endless amounts of restaurants. It is also a stop for the hop on hop off buses. It would be a perfect place to stay if you are planning on leaving for a cruise because you can walk to the dock and avoid the traffic.
The staff is friendly and the concierge are really helpful and give great suggestions about local food and sites. The only downside it that the hotel feels like its a cruise ship from the late 80s early 90s. The lobby and rooms are dated. The rooms are clean with comfortable bedding. The pool could use a good scrubbing but it was still enjoyable to splash around after a long day of walking. If you can get this hotel for a reasonable price I would stay again especially if like us you use it as a place to sleep because the rest of your stay you will be out enjoying the breath taking beauty of Vancouver.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jtraveler44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
121 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed January 23, 2013

Just stayed at this beautiful hotel for two evenings. The room had wonderful views of the harbor-front even though we experienced some fog. The staff were extremely attentive and friendly. The room was beautiful and clean. We dined at the hotel restaurant one evening and were very pleased with the quality of the food and service.
Would definitely stay at this hotel again. Great location for walking and exploring the city.

Room Tip: Try and book a waterfront room with a view!
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank patricia234-12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Vancouver Marriott Pinnacle Downtown Hotel

Property: Vancouver Marriott Pinnacle Downtown Hotel
Address: 1128 Hastings St W, Vancouver, British Columbia V6E 4R5, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Green Hotel in Vancouver
#17 Luxury Hotel in Vancouver
#21 Family Hotel in Vancouver
#22 Business Hotel in Vancouver
#29 Romantic Hotel in Vancouver
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Vancouver Marriott Pinnacle Downtown Hotel 4*
Number of rooms: 438
Official Description (provided by the hotel):
The awe-inspiring North Shore Mountains set the stage for a wonderful stay here at Vancouver Marriott Pinnacle Downtown Hotel, a top choice among hotels in Vancouver, BC. Located in the heart of Downtown Vancouver, we are steps away from the Cruise Ship terminal and the Vancouver Convention Centre. We welcome business and leisure travellers to our waterfront hotel, which is a premier choice for Downtown Vancouver hotels near dining, entertainment, and more. With beautifully designed accommodations and first-class service, you will thoroughly enjoy a comfortable stay with us. Most of our rooms offer excellent views of downtown Vancouver, or of Coal Harbour and the mountains. At our Showcase Restaurant and Bar, you will be able to find exceptionally delicious West Coast cuisine. Showcase is the place where locals and our hotel guests feel at home while they are discovering new fare and new experiences. Stay with us! Our Vancouver waterfront hotel offers an exceptional experience for a business or leisure visit to Vancouver, British Columbia, Canada. ... more   less 
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Also Known As:
Marriott Vancouver
Vancouver Marriott

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