Make sure you call in advance to know exactly what you are getting. When I arrived I expected a two room apartment, but received a one-room instead. We changed to a two room but had to pay extra. The manager was very stern with me on the phone and hard to get on the phone. It took hours to get in touch with her and when I did she did not respect my situation or point of view.
I would not return to this hotel based on that as there are many other hotels with better amenities for the same price in the same area.
I was very upset during my stay. Communication between staff was bad as well.
The manager gave us our parking for free, but we had to wait all day to be refunded because when we checked out none of the staff knew about it.
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- Also Known As:
- Carmana Plaza Vancouver
- Carmana Plaza Hotel Vancouver