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“There was no consideration for the customer's point of view when a conflict arose”
3 of 5 bubbles Review of Carmana Plaza

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Carmana Plaza
Ranked #39 of 89 Hotels in Vancouver
Certificate of Excellence
Nanaimo, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“There was no consideration for the customer's point of view when a conflict arose”
3 of 5 bubbles Reviewed May 21, 2011

Make sure you call in advance to know exactly what you are getting. When I arrived I expected a two room apartment, but received a one-room instead. We changed to a two room but had to pay extra. The manager was very stern with me on the phone and hard to get on the phone. It took hours to get in touch with her and when I did she did not respect my situation or point of view.
I would not return to this hotel based on that as there are many other hotels with better amenities for the same price in the same area.
I was very upset during my stay. Communication between staff was bad as well.
The manager gave us our parking for free, but we had to wait all day to be refunded because when we checked out none of the staff knew about it.

  • Stayed May 2011, traveled on business
    • Value
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Helpful?
2 Thank Annonymous154935
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Carmana Plaza, responded to this review, June 3, 2011
We are very saddened that your recent stay with us did not meet your expectations. Please be assured that we will take the necessary steps to ensure that guest satisfaction remains a constant priority.

We are in touch with the company under which your stay had been booked and we are working towards making sure that our suite information on their site (as well as with other booking portals) is accurately portrayed to other guests.

Once again, we truly regret that you’ve had this experience with us and we are hopeful that you may give us an opportunity to redeem ourselves in the future.

If there is anything at all that we can assist you with, please do not hesitate to contact us.

Carmana Plaza Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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525 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (114)
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English first
Wrexham, United Kingdom
Level Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed April 18, 2011

We spent two nights here and couldn't fault it. The room was spotless and huge! The location right in the heart of things. A balcony overlooking Robson Street. The staff were friendly. I wouldn't hesitate to recommend this place to anyone.

  • Stayed April 2011
    • Value
    • Location
    • Rooms
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Helpful?
1 Thank rincewindcymru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 19, 2010

We stayed at the Carmana Plaza Hotel in an Executive Suite for 5 nights in September and had a very plesant stay.

The location is excellent, just one block away from Robson Street which is full of shops and restaurants and within walking distance of Stanley Park. Across the road is a nice Supermarket called Urban Fare (a little bit pricey though).
We had a car and the main attractions (Capilano Suspension Bridge, Grouse Mountain & Lynn Canyon Park) were within a 15 minute drive. Stanley Park was only a 5 minute drive, if you don't fancy walking there.

The room was a very nice apartment, with a sitting room, bedroom, bathroom, full kitchen (oven, hob, microwave, kettle, toaster, coffee maker, dishwasher, cutlery, plates, cups etc.) & there is ample stoarage for suitcases and clothes. A safe, iron & ironing board was also provided.
Internet access was available, but at a cost of around $10 per day. Parking was around $15 per day.

All the staff we came across were very pleasant and helpful.

When we go back to Vancouver we would definatley stay at the Carmana Plaza again.

  • Stayed September 2010, traveled as a couple
    • Value
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Helpful?
1 Thank Dindon80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Albans, UK
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed November 10, 2010

Stayed in a 2 bed apartment for 2 weeks in August and have also stayed previously. The Carmana Plaza is in a great location, just off Robson Street so handy for sightseeing downtown. The 2 bed executive street was great, beds big and comfortable, kitchen clean and well equipped and 2 bathrooms handy when travelling with small children. The Carmana Plaza is opposite Urban Fare which is great for stocking up on groceries and loads of places nearby for early morning coffee. Only one problem we encountered, every day the apartment would be cleaned around 4/5pm, just as we returned from a day out and needed to use the apartment. We asked at reception but couldn't seem to get this resolved. A small point an overall wouldn't hesitate to recommend a stay at Carmana Plaza.

  • Stayed August 2010, traveled with family
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Helpful?
1 Thank ph07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isle of Man, United Kingdom
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed November 6, 2010

Apartment style hotel located in a quiet street, close to the main Robson Street shopping area. In house gym and laundry facilities available, no restaurant although decent deli and up market supermarket straight across the street. Internet access available but costly, nearby coffee chain provides it free.
We stayed on the 25th floor and had great views across the harbour. Will stay here again next time I'm in Vancouver.

  • Stayed June 2010, traveled as a couple
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Helpful?
1 Thank Sammymon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed October 23, 2010

the apartment-style rooms have fantastic-living area with modcons, free internet and great views of the city, bed very comfy, kitchen area excellent with good equipment ( dishwasher, microwave, large fridge/freezer etc) --all in all, fantastic value (cheaper than standard hotels with just a beroom and bathroom).
Staff very nice, gym is small but sufficient; would certainly recommend it

  • Stayed October 2010, traveled as a couple
    • Value
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Helpful?
1 Thank ljonesey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed October 17, 2010

We have stayed at this hotel in Vancouver on our annual visits ever since we first discovered it over 20 years ago.
As an apartment hotel, it allows the extra freedom to either dine in or take advantage of the amazing range of restaurants in very near proximity.
We have always found everything of interest right at our doorstep and the ability to walk from Canada Place to Stanley Park is part of its charm.
The staff, some of them the same ones, are marvellous and have done everything to make our stay comfortable.
This was a sad, and possibly, final stay, as my daughters and I bought my husbands ashes home to his birthplace.
Thankyou Carmana Plaza for your consistantly good attention to detail and wonderful service.

  • Stayed September 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank patcatAuckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Carmana Plaza

Property: Carmana Plaza
Address: 1128 Alberni St, Vancouver, British Columbia V6E 4R6, Canada
Location: Canada > British Columbia > Vancouver > Downtown
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Suites
Hotel Style:
#22 Family Hotel in Vancouver
#25 Romantic Hotel in Vancouver
#32 Business Hotel in Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Carmana Plaza 2.5*
Number of rooms: 96
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Also Known As:
Carmana Plaza Vancouver
Carmana Plaza Hotel Vancouver

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