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“Nice spacious room but a housekeeping issue”

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Residence Inn Vancouver Downtown
Ranked #18 of 90 Hotels in Vancouver
Certificate of Excellence
GreenLeadersGold level
Perth, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Nice spacious room but a housekeeping issue”
Reviewed December 11, 2013

Stayed here 3 nights for business. The room is nice, large and the bed very comfortable. High speed internet was fantastic and without dropouts. Nice gym. My only concern was that I found a used condom wrapped under the bed next to the nightstand when I dropped my glasses. Not impressed and quite disgusted. Admittedly never would have found it if I wasn't searching on the floor but it tarnished the experience. Staff were fine, did not experience the super friendly other people are talking about. Location is good, 5-10 minute walk to downtown or Granville Island in the other direction.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Foomi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzanne A, General Manager at Residence Inn Vancouver Downtown, responded to this review, December 27, 2013
I was very distressed to read these comments regarding housekeeping. This is certainly not the level of cleanliness to our standards or reputation. Unfortunately, we had no report of it until advisement through this review. I have been in contact with this guest directly to get further information on this review in order to investigate and resolve.

Kind Regards, Suzanne Allemeier, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,078 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (292)
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English first
Brighton, MI
Level Contributor
100 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed December 8, 2013

Stayed for 2 nights pre-cruise in September 2013. Hotel is staff is very friendly and accommodating. The breakfast is delicious - probably the best free breakfast I've had a hotel. The breakfast area is large, comfortable and busy, but the Ladies who take care of the area are PHENOMENAL. We stayed in a room with 2 Queens, bathrooms could've been a bit bigger. The kitchen was nice touch. Indoor pool and Jacuzzi was nice. The rooftop deck is a great place to relax.

Location is great - Davie Street is a short stroll with tons of bars, restaurants, cafes. A short walk straight down Hornby will take you to the water taxi. Special thank you to Joel (Human Resources) for the water taxi tip.

I would definitely stay here again.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
2 Thank Mike K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzanne A, General Manager at Residence Inn Vancouver Downtown, responded to this review, December 17, 2013
Great review with excellent recommendations for future guests - thank you!

Kind Regards,

Suzanne Allemeier, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
127 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed December 8, 2013

Check in was simple, courteous and well informed.
Loved my small kitchen and the offer to stock my fridge from the local stores, great idea - though I loved the walk to the shops myself as well.
Well located and with great views from the top floors.
Rooms are large, well equipped and a great place from which to work.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JamesHAfrica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzanne A, General Manager at Residence Inn Vancouver Downtown, responded to this review, December 17, 2013
Great to hear you were able to make use of the excellent kitchen facilities available in your suite! Next time we'll even do the shopping for you!

Kind Regards,

Suzanne Allemeier, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin, Australia
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed December 4, 2013

We stayed in the Marriott for 2 days before we boarded our ship.
It is a great location the people in this hotel were very helpful the room was nice and clean and this Hotel is convenient to everything.
We went to their restaurant and bar the bar staff were excellent we had a long day at Granville Island when we got back we relaxed on the comfy seats the bar staff ran around for us Excellent will go back.

Room Tip: Choose the King size rooms the beds are comfatable
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 354cj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzanne A, General Manager at Residence Inn Vancouver Downtown, responded to this review, December 17, 2013
Great to hear that you enjoyed your stay, and Cavino in the lobby. Thank for the great review!

Kind Regards,

Suzanne Allemeier, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ajax, Canada
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 4, 2013

This is a very good downtown hotel. Stayed here on business for one night in November. The rooms are incredibly spacious and comfortable, with an updated modern look and feel. I would definitely consider staying here for a few days next time. The complimentary breakfast was pretty good as well; nothing exceptional to speak of, but there was a good variety and selection of fresh food.

The closeness of the hotel to Davie Street gives you lots of dining options from around the world. Also English Bay is only a few minutes walk away, if you want to visit a beach. The hotel is surrounded by a lot of tall building though, so make sure to get a room on a high floor with a 'Skyline View', otherwise you could be staring directly into a neighbouring building.

Room Tip: Get a room on a high floor with a 'Skyline View'.
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank canadianwizard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzanne A, General Manager at Residence Inn Vancouver Downtown, responded to this review, December 17, 2013
Thanks for providing such great information for future guests. So glad to hear you enjoyed your stay.

Kind Regards,

Suzanne Allemeier, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mentor, Ohio
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed November 20, 2013

Stayed one night at this Residence Inn and found it to be quite a pleasant surprise. We had a full kitchen and very comfortable king sized bed. Shopping, entertainment and restaurants were within easy walking distance. We did a guided tour of the city in the morning and was picked up and dropped off at the motel. The staff was very helpful and friendly One employee by the name of Bruno comes to mind. Parking was underground and quite reasonably priced.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TrekingNow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzanne A, General Manager at Residence Inn Vancouver Downtown, responded to this review, November 25, 2013
Thanks so much for the 5 Stars and the great review! We're so pleased you enjoyed your stay.

Kind Regards, Suzanne Allemeier, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 13, 2013 via mobile

Very nice hotel, spacious and well kept. Pool area very nice, except with a young child was disappointed to hear upon arriving at the pool from another guest, "be careful on the steps, the tiles over lap the edge and cut our children's feet up". Even after being super careful, our child also was cut on the tiles. This issue needs to be addressed, not only for the little ones, but for the safety of everyone. That is the only problem we had, otherwise great stay.

Stayed November 2013, traveled with family
Helpful?
2 Thank Makingcheeseandmilk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzanne A, General Manager at Residence Inn Vancouver Downtown, responded to this review, November 15, 2013
Thank you for your review and kind words. I'm so sorry to hear about your experience in the pool. This has not previously been brought to our attention nor have we experienced an issue in this area before.

We have completed a full assessment and for safety reasons have closed the pool for the next two weeks to completely re-grout and re-tile.

Thank you for bringing this to my attention. We look forward to seeing you again in the near future.

Kind Regards,

Suzanne Allemeier, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Vancouver Downtown

Property: Residence Inn Vancouver Downtown
Address: 1234 Hornby Street, Vancouver, British Columbia V6Z 1W2, Canada (Formerly Cascadia Hotel & Suites)
Phone Number:
Location: Canada > British Columbia > Vancouver > West End
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Vancouver
#15 Business Hotel in Vancouver
#16 Romantic Hotel in Vancouver
#17 Family Hotel in Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Vancouver Downtown 3*
Number of rooms: 201
Official Description (provided by the hotel):
Residence Inn(R) by Marriott Vancouver Downtown, located on Hornby Street, is the only branded all-suite hotel in Downtown Vancouver. The Residence Inn by Marriott is designed to provide travelers with everything they need to thrive on longer stays with special features including enhanced work desks, ergonomically designed chairs and luxury bedding. Hotel amenities include an indoor heated pool and an outdoor terrace garden equipped with a BBQ grill and fire pit. This extended stay hotel offers spacious suites ranging from 420 sq ft to over 800 sq ft with fully equipped kitchens, free WiFi and in-room high-speed internet access, and complimentary hot breakfast. ... more   less 
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Also Known As:
Cascadia Hotel And Suites
Cascadia Hotel Vancouver
Residence Inn Vancouver

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