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“5 Star Service”

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Fairmont Waterfront
Ranked #11 of 92 Hotels in Vancouver
Certificate of Excellence
GreenLeadersPlatinum level
Surrey
2 reviews
“5 Star Service”
Reviewed August 6, 2014

My Husband and I have used the Fairmont Hotel Group many times, we have never been disappointed in the location, room and service. The Fairmont Waterfront in Vancouver is no exception. We were fortunate to be on the Gold Floor on this occasion and the service and experience is exceptional.

  • Stayed August 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Delia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this review, August 7, 2014
Dear Guest,
Thank you for being such a loyal guest of Fairmont Hotels and Resorts. I'm so pleased that each of your stays have been great and hope we can welcome you again soon!
Warm regards,
Indu Brar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,243 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (897)
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Cos Cob
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 6, 2014

Outstanding and personalized customer service, beautiful facility with views of the harbor. The concierge desk was outstanding in helping us book day trips and restaurants. The hotel is an oasis in the middle of a city, with a great location on the waterfront and easy access to many things.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank Janice R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this review, August 7, 2014
Dear Guest,
Reading your review absolutely made my day. I'm so pleased that each aspect of your stay with us was exceptional. I will share your comments with my entire team and ensure our Concierge team, especially, is recognized for their outstanding service. I hope we can welcome you again!
Warm regards,
Indu Brar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coral Springs, Florida
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 5, 2014

After a two week Alaskan Tour (Tauck Tours.....the best), we extended our trip for a few days in Vancouver as my wife Joyce and I had never visited. The Tauck group recommended the Fairmont Waterfront, as it was mere steps from the cruise arrival terminal. Our room was spacious and modern with all amenities and had an awesome view of the cruise terminal and harbor. When we visited the bar, we were pleased to find friendly staff with excellent mixology skills. We returned there for a night cap every night. The concierge provided us with all the help we needed to get the most out of our Vancouver visit......booking a tour to Victoria, a float plane ride and a bus trip around the town.....Before our arrival we contacted them and they sent us a lot of information about restaurants and attractions so we could get a head start. All reservations were made and the recommendations were great. All in all this was an outstanding stay in an outstanding property.

Room Tip: Face the harbor....view is outstanding
See more room tips
Green Features: Fairmont hotels are very proactive in green practices
  • Stayed June 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank BigRey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this review, August 6, 2014
Dear Guest,
I'm so glad that your stay at The Fairmont Waterfront was exactly what we aspire to provide our guests and that you had a chance to experience some of the amazing sites and adventures the Vancouver area has to offer. I look forward to sharing your compliments with my team, especially our bartenders and Concierge!
Warm regards,
Indu Brar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 5, 2014 via mobile

Great position near the harbour, with views of a working port. I am sure I spotted two harbour seals gambolling below, from our 19th floor window. As I wrote to friends, Vancouver is a bit lame from a tourist's point of view, but you cd just sit in this room looking at the view. We were extremely lucky I think. We arrived on an early flight from Sydney and were let into our rooms 30 min later at 9.30am. What a panorama greeted us! Breakfast is excellent. We started our Globus tour from this hotel. Globus use a lot of Fairmont hotels for their Rockies tours. This was probably the best of them.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Poodlejosie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this review, August 6, 2014
Dear Guest,
Thank you very much for your review. I'm so pleased you enjoyed your stay with us and had a chance to experience some of the phenomenal views our guest rooms offer. I hope your entire trip through Canada on your tour was exceptional!
Warm regards,
Indu Brar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merritt Island, FL
Level 5 Contributor
48 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed August 4, 2014

Only stayed 1 night and left for cruise ship upon check out so can't say much. Nice view of the harbour & ship, spacious, clean & modern room. Didn't try onsite restaurant but had a great breakfast nearby. Very convenient for cruising as they deliver your bags to the ship.

  • Stayed July 2014, traveled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Karla-8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this review, August 5, 2014
Dear Guest,
I'm so pleased we were able to offer you a great location, conveniently located across the street from the cruise ship terminal. I hope we can welcome you again for longer next time, so you can experience the many amazing attractions Vancouver has to offer!
Sincerely,
Indu Brar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yeovil, United Kingdom
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 4, 2014 via mobile

We recently spent 4 nights at the Fairmont, followed by a further 2 nights later on, as part of our trip to Canada. The position of the hotel is superb right by the waterfront, and close to lots of amenities, and restaurants. On our first stay, we were lucky enough to have a harbour view room, which was superb. The room was spacious and comfortable. I found the staff without exception to be friendly and helpful, and in particular the concierge staff went the extra mile to help us, rearranging onward travel arrangements, after we were delayed due to a medical problem. In fact when we returned for our second stay, my son commented that returning to the Waterfront felt a bit like coming home!

Stayed July 2014, traveled with family
Helpful?
Thank Tal D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this review, August 5, 2014
Dear Guest,
I'm thrilled to read that the service you received was so exceptional. We do our utmost to provide an atmosphere of relaxed luxury in the heart of downtown Vancouver with fantastic access to many of the local attractions. I hope we can see you and your family again soon!
Warm regards,
Indu Brar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed August 3, 2014 via mobile

It was a very relaxing experience and I felt very calm and welcome especially since we were in a gold club room and gold facility's. I have to write call tell me right ongfifffiuduxucicififififufjfkfcfghdtuhfyhfhfdhvduhtyfygxgcvugfhh

Stayed July 2014
Helpful?
Thank Louis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this review, August 5, 2014
Dear Guest,
Thank you very much for your review. I'm so pleased the service and amenities you received from our Fairmont Gold team was of such high caliber. I hope we can welcome you again!
Warm regards,
Indu Brar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Waterfront

Property: Fairmont Waterfront
Address: 900 Canada Place Way, Vancouver, British Columbia V6C 3L5, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Vancouver
#5 Business Hotel in Vancouver
#7 Family Hotel in Vancouver
#9 Luxury Hotel in Vancouver
#9 Romantic Hotel in Vancouver
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Fairmont Waterfront 4.5*
Number of rooms: 489
Official Description (provided by the hotel):
The Fairmont Waterfront luxury hotel showcases the best of Vancouver. Conveniently situated beside the Canada Place Cruise Ship Terminal and adjacent to the Vancouver Convention Centre, this luxury Vancouver hotel has a central harbour location, ideal for any stay. Guests can enjoy shopping, trendy restaurants, art galleries, Gastown, Chinatown and famous Stanley Park all within steps of our doors. This Four Diamond urban retreat is world renowned for its warm and welcoming service and truly showcases the best of Vancouver. The 489 newly renovated Vancouver Waterfront hotel rooms are spacious, elegantly appointed with distinctive amenities and showcase spectacular city, mountain and harbour views through floor-to-ceiling windows. The Fairmont Gold floor is an exclusive hotel within a hotel, featuring complimentary breakfast and evening canapes, personal concierge service and an exclusive lounge and terrace with harbour-views. Visit the on-site restaurant ARC. The culinary team embraces fresh, local and sustainable ingredients complemented by hotel-grown herbs from the 2,100 square foot rooftop garden and honey from the on-site honeybee colony. Expect simple, flavor focused cuisine, cooked with flawless execution appealing to discerning or emerging palates. ... more   less 
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Also Known As:
Fairmont Waterfront Hotel Vancouver
Fairmont Hotel Waterfront
Fairmont Hotel Vancouver
Fairmont Vancouver
Vancouver Fairmont
Fairmont Waterfront Vancouver

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