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“Great hotel and location”

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Fairmont Waterfront
Ranked #12 of 92 Hotels in Vancouver
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed April 17, 2014

We stayed here for 4 days on the Gold floor and it was a wonderful experience. The food offerings and the kind personnel were a great addition to our trip. The location is right next to the convention center and it also is very close to the light rail and walkable restaurants nearby. The room was very quiet and we had a harbour view as well. The only downside, was that the bathroom could have been larger in size. It had a full rain shower which was wonderful but the counter space was tight for 2 people. A good choice for Vancouver. Loved it.

  • Stayed: April 2014, traveled on business
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Thank quicktraveler91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this reviewResponded April 22, 2014

Dear Guest,
Our team on Fairmont Gold will be so pleased to know what an amazing experience you had. I look forward to sharing your feedback with them and welcoming you again soon!
Sincerely,
Indu Brar
General Manager

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2,146 - 2,152 of 3,528 reviews

Reviewed April 17, 2014

I have stayed at Fairmont Waterfront for an annual conference numerous times now, & have found the stay wonderful each time. The views of the harbour front at night are gorgeous (glimmer of lights across the water so beautiful) and some of the comfiest beds I've ever slept in ! Terrific service, great hotel, beautiful location.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with Fairmont Hotels & Resorts
Thank Maryann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this reviewResponded April 22, 2014

Dear Guest,
Thank you so much for your wonderful review! I'm so pleased you enjoyed your stay, especially our amazing Fairmont mattresses. I look forward to welcoming you again!
Warm Regards,
Indu Brar
General Manager

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Reviewed April 17, 2014

We have stayed at this hotel a number of times just because it's conveniently located across from the convention centre.
The updated rooms are nice but nothing special and very expensive. And the quilt looked lumpy like it hadn't dried properly.

We had only been in our room a few hours when a staff member entered without knocking.
She wanted to do an inventory of the mini-bar and asked us when we were checking out.
Very unprofessional.

That evening when taking a shower, the shower handle fell off. Not what I expect for the price I paid. This issue was resolved the same day.

One more thing, the maid did not replace our tea which we used up. When we asked her for some more she behaved as if she was paying for the tea personally.

On a positive note, the reception staff & the concierges were excellent.

  • Stayed: April 2014, traveled on business
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Thank flintstonemama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this reviewResponded April 22, 2014

Dear Guest,
While I am pleased the you experienced our usual high level of service from our Front Desk and Concierge teams, I was incredibly disappointed to read of the deficiencies you encountered during the course of your visit. I will follow up with my team to ensure these are rectified. I invite you to contact me at indu.brar@fairmont.com to discuss your stay further.
Sincerely,
Indu Brar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2014

Make no mistake this is a luxury hotel experience. The sleeping rooms - especially the renovated rooms - are gorgeous. The bathrooms are an experience in and of themselves. I was lucky enough to have a corner king that provided lush views of the waterfront and city. Admittedly the locations provides no bad views of Vancouver.

But what sets this hotel apart is the level of service. Simply indescribable. From room amenities, housekeeping, room service, front desk, concierge and especially the convention/meeting staff, this property excels at service orientation. I was attending a meeting where all of the attendees gushed about the food. They had so many options - vegan, gluten-free - for every palate and the selections were so delicious. The hotel has a rooftop garden that provides honey, herbs and other ingredients that demonstrates the level of sophistication and investment that the staff must put into the menu. Room service food options were tasty but pricey. I had a chicken wrap and treated myself with raspberry cheesecake that was dynamite.

This is a busy "convention" hotel so prepare yourself for disruptions. The small bank of elevators is a big problem if you're running up to your room. We were in town at the same time as a cheerleading event and it was torture waiting in a long line to get to the elevator. Many folks waited a half hour for an elevator up and another half hour for an elevator down. The lobby is always busy with lots of action at all hours. My room overlooked the pool which was busy until midnight but room service was quick to offer ear plugs when I called to inquire.

Overall a lovely experience but don't expect a quiet boutique getaway.

Room Tip: Request any of the corner kings
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  • Stayed: April 2014, traveled on business
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Thank bookreadergirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this reviewResponded April 22, 2014

Dear Guest,
Thank you very much for your review. I was pleased to read that the amenities we offer are to your liking; however, I was thrilled to know that it's the service we offer that truly made your experience so exceptional. I hope we can welcome you again soon!
Sincerely,
Indu Brar
General Manager

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Reviewed April 16, 2014

Staff are extremely friendly and helpful. Rooms are very spacious and clean. Harbour views were awesome. Excellent downtown location and close to Gastown and many other shopping venues. Will definitely stay here again.

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with Fairmont Hotels & Resorts
Thank GrampaJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaterfrontVancouver, General Manager at Fairmont Waterfront, responded to this reviewResponded April 17, 2014

Dear Guest, I really appreciate you taking the time to submit a review of The Fairmont Waterfront. I was thrilled to read your comments and that you enjoyed your stay - I will take great pleasure in sharing your kind words with the entire team. Thank you for choosing to stay with us and I look forward to welcoming you back on your next visit to our beautiful city. Warm regards, Indu Brar, General Manager

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Reviewed April 16, 2014

Staff Great! Room Big Beautiful & Clean. Highly recommend the Gold Floor. Food was amazing....I come from years and years of hotel employment and schooling and I cannot wait to go back - great location for downtown events and shopping too! Thanks staff! :)

  • Stayed: April 2014, traveled with friends
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Review collected in partnership with Fairmont Hotels & Resorts
Thank Linz123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaterfrontVancouver, General Manager at Fairmont Waterfront, responded to this reviewResponded April 17, 2014

Dear Guest, Thank you so much for your review. It isn’t everyday that someone calls you ‘amazing’ and I'm so pleased the service you received, especially from our Fairmont Gold team, was so exceptional. Thank you again for choosing to stay with us here at The Fairmont Waterfront and I do hope we get the chance to welcome you back soon! Sincerely, Indu Brar, General Manager

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Reviewed April 16, 2014

Great location in the city centre. Fabulous view across the water towards the industrial waterfront, lots going on in the view: helicopter's taking off, sea planes, ferries, with snow capped mountains in the distance. Perfect. Huge contemporary rooms, well furnished, plenty of storage, gorgeous bathroom, clean, would stay again.

  • Stayed: April 2014, traveled with family
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Thank Roly54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaterfrontVancouver, General Manager at Fairmont Waterfront, responded to this reviewResponded April 17, 2014

Dear Guest, Thank you so much for taking the time to submit a review of The Fairmont Waterfront – it is very much appreciated. There is always so much going on in the harbour and I was thrilled that you had the opportunity to enjoy our views. Thank you again for choosing to stay with us and I look forward to welcoming you back in the very near future. Warm regards, Indu Brar, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Waterfront

Address: 900 Canada Place Way, Vancouver, British Columbia V6C 3L5, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Vancouver
#5 Family Hotel in Vancouver
#5 Business Hotel in Vancouver
#9 Romantic Hotel in Vancouver
#10 Luxury Hotel in Vancouver
Price Range: $243 - $799 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Waterfront 4.5*
Number of rooms: 489
Official Description (provided by the hotel):
The Fairmont Waterfront luxury hotel showcases the best of Vancouver. Conveniently situated beside the Canada Place Cruise Ship Terminal and adjacent to the Vancouver Convention Centre, this luxury Vancouver hotel has a central harbour location, ideal for any stay. Guests can enjoy shopping, trendy restaurants, art galleries, Gastown, Chinatown and famous Stanley Park all within steps of our doors. This Four Diamond urban retreat is world renowned for its warm and welcoming service and truly showcases the best of Vancouver. The 489 newly renovated Vancouver Waterfront hotel rooms are spacious, elegantly appointed with distinctive amenities and showcase spectacular city, mountain and harbour views through floor-to-ceiling windows. The Fairmont Gold floor is an exclusive hotel within a hotel, featuring complimentary breakfast and evening canapes, personal concierge service and an exclusive lounge and terrace with harbour-views. Visit the on-site restaurant ARC. The culinary team embraces fresh, local and sustainable ingredients complemented by hotel-grown herbs from the 2,100 square foot rooftop garden and honey from the on-site honeybee colony. Expect simple, flavor focused cuisine, cooked with flawless execution appealing to discerning or emerging palates. ... more   less 
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Also Known As:
Fairmont Waterfront Hotel Vancouver
Fairmont Hotel Waterfront
Fairmont Hotel Vancouver
Fairmont Vancouver
Vancouver Fairmont
Fairmont Waterfront Vancouver

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