We had our wedding reception and dinner at the Fairmont Waterfront Hotel on May 12th of this year. During the planning of our wedding banquet, we were very pleased with the service we received from Mr. Jean-Roger Girard and his staff at the Fairmont Waterfront. Mr. Girard answered our emails and phone calls very quickly. We were especially impressed by how Mr. Girard arranged a menu tasting for us shortly before the wedding day.
However, there are a few things that I would like to bring to your attention. During the week leading up to the wedding, we found it extremely difficult to get a hold of Mr. Girard. We understand he was occupied with another event at the hotel that week but it seemed impossible to contact him. We were not able to confirm the details regarding parking, projector rental, and the number of children attending our reception. As a result, we were extremely shocked and disappointed when Fairmont finally billed us for the event ten days after the wedding day. If we had known that we would be charged the adult cost for the six children under the age of twelve at our wedding, we would have done something about it. The agreement said we would be charged the final payment three days prior to our wedding. However, Fairmont did not bill us until ten days after the wedding, in which Mr. Girard said it was too late to dispute the additional costs.
On a more positive note, my family and I were very pleased with the service provided by Maggie, a member of the catering team at Fairmont, who was both friendly and professional during the night of our wedding banquet. Maggie frequently checked to make sure that our needs and expectations were met. Her team also did a fabulous job with the clean-up and ensuring that all our guests were taken care of before leaving the hotel.
We wish our experience at Fairmont Waterfront could have ended more pleasantly but the few unexpected circumstances that arose after the wedding day left us feeling cheated. We believe it is only fair that we inform other potential clients of the hotel by posting this honest feedback. We would like to use this opportunity to thank you for your time and consideration when reading this email.
- Official Description (provided by the hotel):
- The Fairmont Waterfront luxury hotel showcases the best of Vancouver. Conveniently situated beside the Canada Place Cruise Ship Terminal and adjacent to the Vancouver Convention Centre, this luxury Vancouver hotel has a central harbour location, ideal for any stay. Guests can enjoy shopping, trendy restaurants, art galleries, Gastown, Chinatown and famous Stanley Park all within steps of our doors. This Four Diamond urban retreat is world renowned for its warm and welcoming service and truly showcases the best of Vancouver. The 489 newly renovated Vancouver Waterfront hotel rooms are spacious, elegantly appointed with distinctive amenities and showcase spectacular city, mountain and harbour views through floor-to-ceiling windows. The Fairmont Gold floor is an exclusive hotel within a hotel, featuring complimentary breakfast and evening canapes, personal concierge service and an exclusive lounge and terrace with harbour-views. Visit the on-site restaurant ARC. The culinary team embraces fresh, local and sustainable ingredients complemented by hotel-grown herbs from the 2,100 square foot rooftop garden and honey from the on-site honeybee colony. Expect simple, flavor focused cuisine, cooked with flawless execution appealing to discerning or emerging palates. ... more less
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- Also Known As:
- Fairmont Waterfront Hotel Vancouver
- Fairmont Hotel Waterfront
- Fairmont Hotel Vancouver
- Fairmont Vancouver
- Vancouver Fairmont
- Fairmont Waterfront Vancouver