We read the reviews and decided to go for the delux room. Wanted proximity and charm but unfortunately we did not get the room we reserved. We reserved over a month ahead of time the delux king room with the large bath on the top floor but were moved with no notification to the king in the basement with the micro bath. They charged us for delux until I brought it to their attention and gave us no reason for the switch. Finally, after I made a stink they gave us an abatement on price. Too late to move we were stuck in the basement and the first night of our vacation was spoiled. Management was defensive and the clerk couldn't issue the refund. Again after a stink she gave us cash because she couldn't authorize a credit card refund , said we would have to wait to am. Won't stay here again as they have no integrity. Be warned , your reservations are worth nothing. And make sure you are being charged a proper room rate.
- Official Description (provided by the hotel):
- Located in the heart of downtown Vancouver, discover the Victorian Hotel-a newly renovated boutique-style property housed in a beautiful brick Victorian era building dating back to 1898. Once inside,guests are transported to the 21st century with 47 beautifully appointed guest rooms designed to create a truly alternative hotel experience.The location is at the nexus of 3 distinct neighborhoods. Historic Gastown,trendy Yaletown and the brand new development of Coal Harbour next to the Convention Centre, are all within walking distance.The shopping district of Robson street and the entertainment sector of Granville are also just minutes away. Waterfront Sky Train station and Roger's Arena are both approximately 5 minute walks from the hotel. ... more less
- Reservation Options:
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