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“Fine Hotel - Excellent staff”

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Atrium Inn Vancouver
Ranked #58 of 89 Hotels in Vancouver
Victoria, Canada
Level Contributor
64 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Fine Hotel - Excellent staff”
Reviewed October 10, 2012

So...the location is on the edge of the "downtown", but bordered by some green space and a short jog to the harbour. The property is clean and well maintained, and the breakfast is standard HIE fare. But...the staff are fantastic. Like a high-end property, they go out of their way to say hello, offer assistance, smile, and engage clients. Well done management and staff! A very pleasant surprise. Good parking, good access, good night sleep.

Recommend you ask for a room at the back of the hotel....street noise at night can be a little loud.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MikeVictWW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanja D, front desk at Atrium Inn Vancouver, responded to this review, October 16, 2012
Dear Guest,
Thank you for staying at Holiday Inn Express, As a front desk agent I am glad that you enjoyed our services we are always happy to provide excellent service for a guest I thank you for such a wonderful review about our property I hope to see you soon again
Thank you Kindly,
Jocelyn
Front desk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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818 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (164)
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English first
Seattle, WA
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 8, 2012

Arrived at the Holiday Inn Express and was greeted by a very pleasant front desk young woman who put me at ease immediately. She helped me with my parking questions, among other questions. She made sure my points got included with my priorioty membership. The room was very clean, pleasant, nicely appointed, and large. I was surprised at how pleased I was for the very reasonable price. The location was perfect for my reason for being in Vancouver because it was a short distance from the Birthday dinner I attend at the Portguese Club restaurant on Commerical Drive. The Portguese Club dinner was amazing! Breakfast was included and was a good hot breakfast. Eggs, sausage, cute thin pancakes, fruit.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IreneSeattle_WA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanja D, Front Desk at Atrium Inn Vancouver, responded to this review, October 9, 2012
Dear Guest,
Thank you once again for being a priority club member with us, we really apprecaite your stay,
I am delighted to here that you enjoyed your stay with us and I hope that there is many more to come, Thank you once again
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Shropshire
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 5, 2012

We where double booked by Hotels.com, these to staff sore this and booked us into another HIE and they drove us to our concert in Down Town Vancouver.
There service was amazing even though they had no rooms for us
I would stay here, hotel is very nice.

Room Tip: Great staff , great location
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Viv31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanja D, Front Desk at Atrium Inn Vancouver, responded to this review, October 9, 2012
Dear Guest,
Thank you so much for the kind words ,our front desk staff really apprecaite your comments. We were happy to see that everything worked out and we would love to see you stay at our hotel.
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Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 1, 2012 via mobile

Urine odor in bathroom. Neighbors were smoking pot......and we were high too.
B_fast was great. Staff friendly.
Location great as we were heading to the ferry to V.island.
Free parking is great, limited spots.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank irma_en_edwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanja D, Front Office Manager at Atrium Inn Vancouver, responded to this review, October 2, 2012
Dear guest,

Thank you for recognizing efforts of our friendly and professional staff in order to provide a great service. Good breakfast is a great start to a new day. Our hotel is conveniently located near Pacific National Coliseum which brings lots of families over the year. It is unfortunate that you experienced something else as well.
We hope that you had a safe trip to Vancouver Island.

Sincerely,
Sanja Drazic
Guest Services Manager
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Columbus, Georgia
1 review
Reviewed September 27, 2012

We stayed at this hotel the night before our cruise and the service was excellent. The rooms were very spacious and clean. The breakfast was very good. This was our first visit to Vancouver and the staff, sanja, Anca, and Jocelyn were very helpful in answering all our questions. We were very thankful for the help they provided in getting our large group over to our ship on time. We will definitely stay here again next time.

Room Tip: Rooms on side away from front are quieter.
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  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jim f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanja D, Front Office Manager at Atrium Inn Vancouver, responded to this review, October 1, 2012
Dear guest,

Thank you so much for your sincere comments. It was really a pleasure to assist you in any sense. We are glad that your lovely group arrived safely and on time on the cruise ship. We are hoping to see you in a near future.

Sincerely,
Sanja Drazic
Guest Services Manager
Holiday Inn Express Vancouver
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, United Kingdom
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 27, 2012

cannot fault the hotel. Warm welcome, room comfortable, great bed. Ask for room at back as main street busy and noisy. Sport bar good solid bar food and good range of beers. Only downside is long way frpm downtown,, taxi from airport 45 mins and 50 dollars. Hotel shuttle bus excellent and bus ride back to hotel exciting! Some pretty depressing blocks on the route!
Hotel breakfast very good.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drphilgood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanja D, Front Office Manager at Atrium Inn Vancouver, responded to this review, October 1, 2012
Dear Guest,

Thank you for taking time to share your experience with other travelers. We take a great pride in providing a good service to our guests. It is really a convenient to use our shuttle to and from the airport, as well to get a ride to Canada Place once booked directly with us.
Sincerely,

Sanja Drazic
Guest Services Manager
Holiday Inn Express Vancouver
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
1 review
Reviewed September 27, 2012

As a frequent business traveler I am always on the lookout for those hotels that provide great service, great facilities and amenities without nickel and dime-ing me out of an extra $20 - $80 a day. The Holiday Inn Express on Hasting in Vancouver is one of the best of the Holiday Inns in which I have stayed, and better than the higher 'starred' hotels in which I have stayed. Apart from the usual included amenities, like the free breakfast and WiFi, there was a particular level of friendliness on the part of the staff and the facility was bright, light and airy. The free parking in a gated garage was a bonus, as is the less than one block walk to a major city park. Forget the hotels that ask you to pay for parking, breakfast, WiFi, even water. I will use the Holiday Inn Express in Vancouver as my home base whenever I am staying overnight in that city.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank onenewsie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanja D, Front Office Manager at Atrium Inn Vancouver, responded to this review, October 1, 2012
Dear guest,

It is our absolute pleasure to read your kind comments about your stay at our hotel. We really appreciate your time and acknowledgement of our exceptional service and hotel.

Sincerely,
Sanja Drazic
Guest Services Manager
Holiday Inn Express Vancouver
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Atrium Inn Vancouver

Property: Atrium Inn Vancouver
Address: 2889 Hastings St E, Vancouver, British Columbia V5K 2A1, Canada
Location: Canada > British Columbia > Vancouver
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#52 Business Hotel in Vancouver
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Atrium Inn Vancouver 3.5*
Number of rooms: 100
Official Description (provided by the hotel):
'You'll Love It In Here' at our Vancouver Hotel. The Atrium Inn Vancouver is located minutes from downtown Vancouver. Our boutique-style hotel is close to everything in Vancouver. Are you searching for a pet friendly, Vancouver hotel near fun and exciting attractions? When you stay at the Atrium Inn Vancouver you can catch a game at the Pacific Coliseum, venture to PNE and Playland, or explore Stanley Park. Smart business travelers enjoy staying in our Vancouver hotel suites or executive rooms. Our location off Trans Canada Highway 1 makes it easy to get to meetings. Rogers Sugar, ECOMM, Metrotown, BCIT and other businesses are nearby. Make your event a success with our meeting rooms and A/V rental equipment. With free high-speed, wireless Internet access, you'll have a productive stay in Vancouver. You can burn calories at our fitness centre, get a good night's rest on our triple-sheeted beds, and start the morning with a buffet breakfast with hot and cold items. ... more   less 
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Also Known As:
Holiday Inn Express Vancouver Hotel Vancouver
Vancouver Holiday Inn Express
Holiday Inn Vancouver

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