We stayed here for three days near the end of September. The staff were very helpful and dedicated and highly professional. I heard them offerring really detailed information that was tailored to specific guests requests while I was using the computer in the reception lobby.
The location is first class and the hotel cost was budget-end prices, but accordingly there are not many inclusions. Our room did not have a view despite the magnificent position of the property facing English Beach and close to Stanley Park and Granville Island. Perhaps we should have enquired about an upgrade but friends we were travelling with had booked it and seemed happy with the price.
The outside of the hotel and the timber-panelled reception with antique elevators give a stately impression but unfortunately it is really more faded glory beyond that. It is a pity that the hotel has not capitalised on this by doing a big renovation and providing really up to date facilities in the rooms and doing up the bathrooms. We have stayed at several historic hotels which have managed to do this really well, so its certainly achievable.
Our room was a bit spartan - it had no fridge, no tea or coffee making facilities (but to their credit when we asked for a kettle and milk, it was supplied to our door with a smile. We happened to have some tea bags with us.) The room itself was a reasonable size but was a bit uninspiring - practical and homely but no memorable furnishings. (Bizarrely I noticed that of the three framed items of artwork in the bedroom, two were identical and this was the same in our friends' room across the hall.) As other reviewers have commented, the bathroom was pretty dated, although clean and well lit. Carpets in the room and hallways were old and very evidently patched in places - the hall on level 2 even had this section than was ramped up past a couple of rooms, then ramped down again - it reminded us a bit of Faulty Towers. Fortunately we spent most of our time out of the room as we had lots to see and do.
I could not work out whether the hotel was aiming at business people (free coffee between 6am and 7am downstairs?) or tourists like us. With a big well considered refit internally it could so easily match the external grandeur - the location would support this. I think it could be top of the Tripadvisor ratings as a boutique quirky hotel, sadly its a bit run down and down at heel at present.
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- Also Known As:
- Sylvia Hotel Vancouver